Budget Message / Highlights - Metropolitan Water Reclamation ...

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METROPOLITAN WATER RECLAMATION DISTRICT OF GREATER CHICAGO 2009 BUDGET Accomplishments during 2008 include: The following graph shows the 2008 accomplishments of ITD in meeting the objectives of the IT Strategic Plan. 100% INFORMATION TECHNOLOGY STRATEGIC PLAN INITIATIVES 2008 TARGET 2008 2007 80% 60% 40% 20% 0% Enterprise Project Management Business Performance Management Water Quality Workflow Automation Enterprise Asset Management GIS Integration Operations Optimization* eBusiness IT Infrastructure TOTALS *Operations Optimization project will begin in 2010. Listed below are the detailed accomplishments of ITD for 2008: • Acquire and implement cost justified technologies that support business functions to effectively manage the District growth and sustainable development. • Installed Project Planning MS Server; • Implemented SAP NetWeaver stack technology/Portal; • Started implementation of Employee Self-Service; • Formulated District-wide key performance indicators to support Performance Management System and Sustainability Action Plan and implemented in SAP Strategy Management software; • Installed enterprise Business intelligence/business warehouse (BI/BW) infrastructure; • Replaced two main Storage Area Networks (SAN), where 90% of the District’s data is stored. The two new SANs are now located at the Stickney Water Reclamation Plant and the Egan Water Reclamation Plant. These new SANs instantly copy all their files to the other SAN providing full redundancy in the event of a major data center failure. Furthermore, the two new SANs are now backed up three times a day providing a higher level of file recovery for District employees. Finally, the new SANs provide more than 30 times of data storage than the eight year old SANs they replaced. • Maximize customer service and satisfaction among all departments by providing high quality, responsive service. • Improved the District’s e-mail services and spam filtering; • Human Resources Department testing computers upgraded and enhanced to secured testing system. • Ensure availability and security of information systems. • Proactively implemented Governance Risk Compliance (GRC) tool to audit SAP Security and develop Security policy and standards manual for Security Governance Committee; • Provided 99.65% invulnerable devices for Network Security; • Equipped North Side Data Center to provide auxiliary power, air conditioning, and space for IT systems; Spam 63.98% INBOUND EMAIL January 1, 2008 - December 31, 2008 Policy* 0.02% Forwarded to Users 35.89% Virus 0.11% *Policy refers to restrictions ITD puts on emails that contain potentially harmful attachments, such as .exe, .zip, and .bat files. 201 201
METROPOLITAN WATER RECLAMATION DISTRICT OF GREATER CHICAGO 2009 BUDGET INFORMATION TECHNOLOGY 2009 BUDGET NARRATIVE (continued) • Main network core has been upgraded using the latest technology from Cisco. This upgrade provides increased throughput, higher speeds, and more reliability for future network utilizations such as video conferencing. • Proactively evaluate and recommend available/emerging technologies for applicability to the District operations, performance management, and sustainability plan. • Implemented the One-Step Trade program for Treasury; • Performed BPT migration; • Phone system upgrade at the Main Office Building was completed. This upgrade provides full system redundancy for all three critical systems within the phone switch; • Accomplished major upgrade of Scale system – Oracle and Fault tolerance. • Promote increased use of technology to improve efficiency of business processes and sustainable practices. • Three additional conference rooms at the District VIDEO COMMUNICATIONS were equipped with audio-video conferencing 2008 functionality. This addresses challenges the District is facing with higher fuel costs by allowing meetings across the District without forcing District staff to drive to a central location; • Perform SAP Upgrade ERP 6.0; • Implemented enterprise Geospatial Information System (GIS) infrastructure; • Developed and implemented enterprise Internetbased Privately Owned Treatment Works Administration and Compliance System (IPACS). • Provide for the development and professional enrichment of ITD staff. Remaining Facilities Stickney MOB McMillan Pavilion Remaining Facilities are to receive video communication capability at Egan, North Side, Calumet, Kirie, Lockport, LASMA, Fulton County, Mainstream, Racine, and North Side Data Center. • Implementation of smartphone technology. We are now able to provide secure access to email and files, while District staff is not at a computer, through the use of a District issued cellular phone; • Deployed thin-clients for use in all District facilities; • Provided Engineering-Construction with mobile computing capabilities and hardware. The Department’s goals and initiatives for 2009 include the following: 1. Acquire and implement cost justified technologies that support business functions to effectively manage the District growth and sustainable development. The ITSP challenges the District to deliver solid strategic responses, and the District has elected to respond by: streamlining workflows, reducing and eliminating paper-based processes; initiating an integrated and unified approach to performing the services it provides to the community; seamlessly integrating the District’s entire business environment, both internally and externally, and driving an enterprise focus to the way the District performs key functions such as asset management, performance management, business/operations analysis and reporting, records and document management, and sustainable development. It has produced a project portfolio aligned with business goals and objectives of the departments. The IT Strategic Planning Committee (ITSPC) will reconsider its charter and focus on the information technology components of enterprise processes. These organizational vehicles will enable ITD to more effectively elicit District business needs and priorities. ITD will expand web/portal architecture and commence projects that are dependent on this architecture besides employee self-service (ESS), such as business intelligence/business warehouse (BI/BW). ITD will continue to improve Storage Area Networks (SAN) and Data Replication systems supporting our end user application. 2. Maximize customer service and satisfaction among all departments by providing high quality, responsive service. ITD has reorganized its management structure to better align functions, tasks and duties. ITD recognizes that the organizational structure can still be improved and will continue to review it in 2009. ITD will continue to incorporate strategies of the ITSP through 2012. ITD will continue to improve the District’s e-mail services and spam filtering. Eliminating unnecessary tasks, workflows and reducing paper documents are aspects of identified projects that are focused on satisfying the customer and providing the tools to maximize efficiency. 202 202
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2009 Budget Metropolitan Water Recl
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Metropolitan Water Reclamation Dist
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METROPOLITAN WATER RECLAMATION DIST
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SECTION I BUDGET FOREWORD BUDGET FO
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Mr. Richard Lanyon October 21, 2008
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Five-Year Financial Forecast, 2009-
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Five-Year Financial Forecast, 2009-
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SECTION III FINANCIAL STATEMENTS BY
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GENERAL ADMINISTRATION BOARD OF COM
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SECTION VII OTHER FUNDS Other funds
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Tunnel Access Pump Station Grit Fac
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