Platinum Privileges - The Travel House

A-Z Guide
Location Service: Our location service allows you to dine at the pool, on the
beach or in the spa. You should be aware that is payable locally and operates at
selected times.
The Spa: Please note that all treatments and some facilities are payable locally.
Mountain Bikes: Hire of bikes is based at the neighbouring property Club
Robinson which is some 500 metres away. Guests are welcome to hire and
return the mountain bikes from here. Local charges apply.
Nursery: Open 7 days a week for 0-4yrs inclusive; pre-bookable full or half day
care (half days 09:30-13:00 or 13:30-17:00, full days 09:30-17:00). Sessions can
be booked in resort if available but places will be limited. One 4hr evening
session for customers who have pre booked - provided free of charge, subject to
availability. Strict child to staff ratio to ensure excellent quality of care. Snacks
and drinks are provided. Packed lunches, prepared feeds and milk must be
provided by the parents and will be refrigerated to feed the children when
required. Parents must provide nappies. Ill children will not be accepted into
the nursery.
Play House: Supervised sessions run 6 days a week and some evenings, ages
3-12yrs inclusive. Safety is paramount - we work to a strict staff to child ratio of
1:8 with 2 childcare staff always in attendance. To meet UK legislation for the
childcare profession, we may have to limit numbers and attendance may have to
be on a rota basis. Ill children will not be accepted into the supervised sessions.
Pre-bookable Mothercare equipment, food and care packs available. Please see
the Familyclub A-Z section for more details.
Soccer School: Pre-bookable soccer school is available on-site at Sensatori Crete
and operates between 1 Jul-1 Sep. Sessions start from £25 for 2x90 min
sessions and children will be accepted between the ages of 5-16.
Sensatori Tenerife
Full Board Plus: Includes breakfast, lunch & dinner in selected restaurants,
where at mealtimes house wine, draft beer & soft drinks are included. At
other times of your holiday drinks are chargeable. Some restaurants are
payable locally & all except the main restaurant require a reservation. You
should be aware that a dress code operates in the restaurants where males
are asked to wear long trousers & no sleeveless shirts are allowed.
The Spa, Nursery and Play House: Details as per Sensatori Crete above.
Thomson Familyclubs
General information
■ Adjoining or interconnecting rooms available in selected hotels. You must book
and pay for 2 interconnecting rooms. Without 2 full-fare-paying adults staying in
both rooms, child reductions do not apply. When requesting adjoining rooms,
you must book 2 of the same room type and the ‘adjoining room’ extra facility.
■ Family rooms for 2 adults and 2 children are available in selected
accommodation but space may be limited when fully occupied.
■ Children’s buffet available at selected hotels and apartments. Apartments
(where catering is provided) without a buffet offer a children’s menu.
■ Thomson Entertainers (where available) organise family activities 6 days
a week.
■ The opening times of the Drop in Den (where available) will vary from hotel to
hotel. Kids may drop in for up to 2hrs at a time. The Drop in Den may not
operate during Kidzone sessions.
■ Kidzone evening club operates 3 times a week and will incur a small payment
per session, payable locally in resort.
■ A playground for older children and a soft play area for the toddlers. These
meet internationally recognised safety standards. Parents must supervise
children on all play equipment.
■ Familyclub towels for use during your holiday will require a small deposit.
■ Crèches are available at some properties. Where provided, NNEB/CACHE or
equivalent staff look after children under 4yrs for 2hr sessions throughout
the day.
■ Sessions in Thomson Familyclub crèches can be pre-booked in the UK or in
resort subject to availability. Pre-bookable prices for 3x2 hr sessions and 6x2 hr
sessions are available at a discounted rate versus the price paid in resort. The full
Thomson Familyclub programme will not commence until the first arrival on or
after 1st May.
Available in Thomson Familyclub accommodation (must be pre-booked in
the UK):
■ Mothercare cots with Mothercare foam mattress £15
■ Baby stroller with sun canopy (from 3 months) £20
■ Travel cot playpen £20
■ Steriliser and bottle warmer £15
■ Highchairs £10
■ Mothercare babycare pack containing nappies (Midi 56 per pack, Maxi 46 per
pack, Junior 42 per pack), wipes, nappy sacks and baby toiletries £25
■ Mothercare equipment may incur a small deposit, payable locally
Available at accommodation with crèche only:
■ Heinz Food Packs (4+ month babyfeed pack or 7+ month babyfeed pack).
Feed packs contain 12 tins of the top selling baby food flavours £15
■ Juice & snack pack (4+ months). Juice & snack packs contain 3 large (750ml)
plastic bottles of pure baby apple juice, 1 pack of 9 Farley’s rusks, 1 pack of
Farley Bear biscuits and 1 pack of Farley’s Biscotti £15
■ Any products can be replaced with a like for like equivalent, if stocks are
withdrawn or not available.
Birthday Celebration Packs: Available at a selection of Familyclub Xtra
properties. See the individual hotel pages for details. Types and designs of cake
will vary between properties but will usually be iced and serve about 6 people.
Celebration packs must be pre-booked 7 days before departure. Adult packs
which include wine are for 18 years and over.
Reebok Football Academy: Reebok Football Academy is pre-bookable at an
extra charge at FamilyClub Xtra properties and is limited to specific dates during
high season (your holiday advisor will confirm exact dates).
Duration Cost No. of days
2 hrs per day £30 2 days
2 hrs per day £44 3 days
2 hrs per day £56 4 days
Extra days can be booked in resort. Courses are subject to minimum and
maximum numbers attending. A parent or guardian must register children for all
activities. Children must be fit and able to take part in the activities.
Stage Academy
Stage Academy workshops operated by Razzamataz are available at Familyclub
Xtra units for children aged 5 and above. Stage Academy operates 20 Jul - 01
Sep.
Course dates Duration Cost
21 Jul - 02 Sep 6 hours (3 x 2hours) £34
Swimming Lessons
Courses are available at Familyclub Xtra properties and selected Familyclub
properties (subject to demand). A parent or guardian must register children for
all activities. Children must be fit and able to take part. All Thomson
swimming courses operate between 20 Jul and 01 Sep.
Duration Cost
5 x 30 min group sessions £27
Thomson Platinum
Room Choice Options: Only 1 room choice option per room will be accepted.
These are subject to availability and not all room choices will be available for all
room types. All room choice options must be booked for the full duration of the
holiday at the price shown on the hotel page. They must be pre-booked up to 7
days before departure and must be paid for in full when you settle your Holiday
Invoice (or Final Invoice, if any).
Thomson Premier
Thomson Premier benefits apply to A la Carte, Active, BeachClub, Platinum and
Sensatori holidays taken on hotels packaged with flights with our in-house
airline. In order to qualify for these benefits the booking must be taken a
minimum of 14 days before departure.
Complimentary In-flight Meal: In-flight meal must be selected at time of
booking and will be provided complimentary for Thomson Premier departures.
Exclusive Platinum Lounges: are available at selected Platinum properties.
Increased baggage allowance: Each Thomson Premier passenger travelling with
Thomson Airways has a 23kg limit on checked-in luggage. No single item of
baggage may exceed 23kg. Each passenger may take up to 7kg of hand luggage
on board. Thomson Premier customers travelling on flights other than with our
in-house airline are not eligible for extra luggage allowance benefit. In the event
that legal regulations change and a maximum checked-in baggage allowance is
enforced, baggage allowance for these holidays will be reduced in line with the
new regulations.
Minimum Customer Scores: Customer Satisfaction Scores (see “Your Opinion”)
are used to determine if a property achieves the minimum score of 90%
customers rating “excellent” or “good”. A minimum of 20 customer satisfaction
responses are deemed significant to rate a hotel. Where a hotel or apartments
have less than 25 responses or is new for that season, a judgment has been
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taken using our expertise to establish if the quality of the property meets the
requirements for our Premier range.
Reserved Seating: Reserved Seating must be selected at time of booking. We
will endeavour to seat your party together where possible but bookings within 4
weeks of departure may result in loss of this benefit. All seating options are
subject to availability on the flight. We are unable to guarantee seating together
where a 3rd party flight is utilised. See “Your Flight” for details on restrictions.
Seating together: Seats together must be selected at time of booking. We will
endeavour to seat your party together where possible but bookings within 4
weeks of departure may result in loss of this benefit. All seating options are
subject to availability on the flight. We are unable to guarantee seating
together where a 3rd party flight is utilised. See “Finishing Touches” for details
on restrictions.
Thomson Premier Transfer First or Second Stop: Priority transfers are subject
to availability. There may be other guests on your coach who are not staying in a
Thomson Premier hotel.
UK Day Before Check In: At Gatwick and Manchester and pre-bookable
at Birmingham, you can save time by checking in 12:00-22:00 on the day before
you travel. This means less time spent at the airport on the day you fly. To
comply with the Department of Transport security requirements, all members of
the party must present themselves at check-in. They will need to take the letter
of confirmation from us, everybody’s ticket and passport, plus all baggage. Our
agents will issue a letter outlining arrangements for your departure the next day.
This is a free service for Thomson Premier customers.
VIP Airport Experience Discounts: 25% discount on airport hotels, meet &
greet valet parking and VIP UK airport lounges. Discounts subject to availability
and must be booked when completing initial holiday purchase.
Our Prices, Offers and Group Travel
Prices: Brochure prices are to be used as a guide only and were accurate at the
time the brochure was printed. The guide price represents the basic lead-in price
for the brochured departure period. We reserve the right to change holiday
prices throughout the season depending on the availability of places. Underoccupancy
supplements may apply if rooms are not filled to maximum
occupancy. Prices include a cost for fuel that was estimated at the time of
printing. We reserve the right to add a fuel supplement to holiday prices. We
may also change the price of flight insurance, and the air travel security charge
which tour operators and airlines have to charge. Please talk to your holiday
advisor or your travel agent to obtain the latest prices for holidays, flight
insurance, fuel supplements and the air travel security charge.
Exchange rates: The price of your holiday in the latest edition brochure was
calculated using the following exchange rates quoted in the “Financial Times
Guide to World Currencies” on 26/05/2009 in relation to the following currencies:
Bulgaria (Lev) 2.2289 Croatia (Kuna) 8.2998
Egypt (Pound) 8.9655 Euro 1.1399
Morocco (Dirham) 12.8337 Tunisia (Dinar) 2.1526
Turkey (Lira) 2.4783
Faraway Shores:
India (Rupees) 76.4148 Kenya (Shilling) 124.595
Maldives (Rufiya) 20.407 Mexico (Peso) 20.9459
USA (Dollar) 1.5943
What’s included: The basic holiday cost shown in the price panels includes the
following:
■ Return flight from the UK to your overseas airport;
■ Air passenger duty at the standard economy rate (£10 for EEA countries and
£40 for non-EEA countries. (Non-EEA countries include: long haul, Egypt, Tunisia,
The Gambia and Morocco; EEA countries include: Turkey and all other
destinations; charges are subject to change);
■ Transfers between the resort airport and your accommodation or cruise ship
which will usually be provided by coach. Where a taxi transfer is provided, the
price quoted in the price panel is per person and is based on 3 adults sharing a
return taxi transfer. Transfers are included on selected holidays, check at time of
booking. If you arrange to collect a hire car at the airport, our representative will
show you to the car hire office, but no transfer arrangements will normally be
provided for any members of your party;
■ Car rental in Florida (if coach or taxi transfers are required, your car rental
should be cancelled at the time of booking);
■ Accommodation and meals as confirmed on your invoice;
■ Baggage allowance as confirmed on your ticket (see flight details page);
■ Aviation insurance and security charge;
■ Estimated fuel costs;
■ The services of a TUI Travel representative at your UK airport and at
the resort;
■ All obligatory hotel service charges and taxes;
■ VAT on all holidays to EC countries.
What’s not included: The basic holiday cost shown in the price panels does
not include:
■ Additional flight charges (see Flights section);
■ Additional air passenger duty - variance between standard and premium cabin
charges. A higher rate of air passenger duty is charged by the government for
passengers travelling in premium cabins. The additional charge is £10 for EEA
countries and £40 for non-EEA countries. (Non-EEA countries include: long haul,
Egypt, Tunisia, The Gambia and Morocco; EEA countries include: Turkey and all
other destinations; charges are subject to change)
■ In-flight meals: (unless otherwise indicated);
■ Sitting Together (unless otherwise indicated);
■ Fuel supplement (where applicable);
■ Excursions and other personal expenditure;
■ Holiday insurance (see Insurance section);
■ Additional charges for rooms, meals or under-occupancy in apartments. For
details see the price panel for your accommodation or ask your holiday advisor;
■ Charges for pre-bookable items such as welcome packs, taxi transfers, crèche
services, baby buggies, baby packs, etc.;
■ Charges that hotels or apartments may make for facilities such as cots,
minibus services, sunbeds, sauna, tennis courts and equipment, porters, etc.;
■ Excess baggage, and the transport of any sporting equipment (see the Flights
details page);
■ Deposits requested on arrival by some apartment/villa owners;
■ Any local taxes, levies, dues or similar required by local authorities abroad to
be paid personally by every passenger (may be added at the time of booking in
some instances).
Adult Savers: Adult savers may be available for holidays that carry the “Adult
Savers” headline in the accommodation pages - there must be no children on
the booking, they cannot be combined with other special offers, including the
Group Discounts. They may not be available for every type of accommodation on
every departure date; Adult saver values will vary up to the specified amount per
couple; Adult savers are subject to availability, limited in number and can be
withdrawn at any time.
Charges for optional extras (‘Finishing Touches’): Charges for pre-bookable
options, such as late checkout rooms, are in addition to the basic cost of
the holiday.
Child Offers and Prices: These are on a strictly limited, ‘first come, first served’
basis. Up to 2 children may travel for less than the full adult fare but do not
count as adults when the accommodation occupancy level is calculated. Only
those paying the full adult fare (including the 3rd and 4th child benefiting from
the large family offer) are counted as occupants in a hotel room, villa or
apartment, whatever their age. Children qualifying for free or reduced child prices
do not count towards group offers.
Costs for Children: When working out how many adults will be sharing a room
or apartment, any children paying the adult price count as adults. Children
paying the ‘first and second child’ prices in the price panel, or those qualifying
for ‘free child places’, do not count as adults. This is important when working out
prices for apartments.
Discounted Holidays: Any holiday booked within the validity of this brochure
which has more than 10% off will fall into the ‘discounted holidays’ category.
These holidays may be subject to additional charges for coach transfers and may
have a reduced checked in luggage allowance. Any holiday booked within 50 days
of departure may also be subject to additional charges for coach transfers and
may have a reduced checked in luggage allowance. Any increase in baggage
allowance may be subject to additional charges. Luggage allowances may vary
and are subject to change. Please check at time of booking.
Extra charges in villas, apartments and studios: If selecting your holiday from
the brochure, prices are based on the number of adults sharing the standard
type of apartment shown in the price panel (such as ‘studios for 2’ or
‘apartments for 5’ or ‘villa for 6’). The number shown is the maximum number of
adults allowed to share. If fewer adults share the apartment (such as 4 sharing
the ‘apartment for 5’), each adult must pay an extra charge which is shown in
the price panel under occupancy supplements per adult per night. Where your
chosen number of adults does not appear, contact your travel agent for the most
up to date prices. The ‘prices from’ are based on departures 1-13 May. If booking
online, any applicable under-occupancy supplements will be calculated and
added to your online holiday costing, dependent on the number of passengers
travelling and the room type you select. Seasonal supplements (Low, Mid or
High) are payable per night of your holiday. If, for example, your holiday departs
in ‘Low’ season, but crosses into ‘Mid’ season, you will be charged a supplement
calculated from the corresponding number of nights of your holiday that fall into
each supplement band.
Free child places: Only 1 free child place is available in each hotel room or
selected apartment type or villa (where offered) and only where a child is sharing
a room or villa with 2 full-fare-paying adults.. Free child places are charged:
deposits (refunded when your holiday is paid for in full); flexible dining and meal
supplements; insurance (if taken). If a booking is changed, any free child places
for the new holiday are subject to availability. The child’s age must comply with
the age restrictions of the holiday, hotel, chalet or apartment; You must pay for
in-flight meals or Premium Service charge for the child if required, where
applicable; you must pay insurance charges, any optional meal or room
supplements, aviation insurance and security charge and Air Passenger Duty; you
must pay for the ‘Sitting Together’ option for the child if you require this; if the
1st child is free, a 2nd child still pays the 2nd child price shown in the panel.
Flight supplements: The basic cost of your holiday is based on departures with
no additional flight costs. These departures are shown as £0 supplement in the
brochure flight tables. If you choose to fly from a different airport, on certain
days or at certain times, you may have to pay a ‘flight supplement’ as shown on
the flight table pages. Flights not listed in the brochure, but which become
available may also attract extra charges, worked out in the same way. Some
holidays are only available on flights with extra charges, either because the
accommodation is available only on certain days of flying, or because onward
travel arrangements are only available at certain times.
Group Travel Conditions: Great savings for groups of 10 or more, please call our
Groups department.
■ Group discounts are based on the number of passengers travelling;
■ Group discounts are available to adults only on groups of 10 or more;
■ All members of the group must travel on the same date, for the same
duration and to the same accommodation. Arrangements can sometimes be
made for large groups to depart from different airports;
■ Group discounts do not apply to holidays that include Christmas, New Year,
Easter and peak summer departures;
■ Group discounts may not be available in conjunction with any other offers
featured in this brochure or at time of booking. All group discounts are subject
to availability and the normal booking conditions, and may be withdrawn at
any time;
■ Cancellations within the group will incur standard cancellation charges and
may result in the loss or reduction of discounts;
■ Your group can request its own transport to and from the airport at no
additional charge (for groups of 35 or more), and special service from a
representative at your accommodation with a private get together, greeting on
your first day and discounts on resort excursions (for groups of 20 or more).
To book your group’s holiday, either ask your holiday advisor to contact our
Groups Department or, if you wish to book directly, call our Groups booking line
for customers on 0871 971 0560. Calls cost 10p per minute at all times from BT
landlines. Other operator networks may vary.
Meal supplements in hotels: The standard meal arrangement for your holiday is
shown in the brochure price panel or online. If you choose to add more meals,
the extra cost for bed and breakfast, half or full board will also be shown. In
some cases, you may be able to choose to take fewer meals, and that reduction
will also be displayed.
Pet Sitting with Animals at Home: Animals at Home provides pet sitting
services, either at your home or at a host family, through its network of
franchises across the UK. Thomson customers are entitled to a 10% discount on
these services. Please quote reference ‘Tuitravel’ and your holiday/flight booking
reference number to qualify for your discount. To discuss your needs and for
more information, visit www.tuiuk.animalsathome.co.uk. Please note that the
provision of pet care services is the sole responsibility of Animals at Home and
that Thomson will not be liable for nor involved in the transaction between its
customers and Animals at Home nor the provision of pet care services. All
queries should be directed to Animals at Home.
Reduced child prices: Reduced prices for 1st and 2nd children only apply to
children sharing a hotel room or apartment with 2 full-fare-paying adults. If 1
child qualifies for a free child place, a 2nd child sharing the same hotel room or
apartment will pay the full 2nd child price. 4 adults sharing an apartment with 2
or more bedrooms can bring 2 children at the 1st child price (1 may be a free
child, if available). Children not sharing with at least 2 adults (except for single
parent offers where applicable), 3rd and subsequent children pay the adult price
and count as adults when the occupancy level is calculated. Deposits, flight,
room, extra facility and board supplements and insurance premium must be paid
in full for all children travelling at a reduced child price.
Room Supplements: Supplements may be applicable for single rooms, double
beds, extra beds and room upgrades. The price for these may vary through the
season, depending on whether your booking falls within Low (L), Mid (M) or
High (H) season. The dates that apply to low, mid and high season vary by
resort. If a single person occupies a double room they will usually be asked to
pay extra. This is because hotels tend to price all their rooms as doubles or
family rooms and they do not reduce the rates if it is occupied by a single
person. The costs to the hotel of providing the room are the same regardless of
how many people occupy that room. Single rooms are limited in availability and
may be smaller than double or family rooms, but are normally priced on the
same basis, irrespective of design or size. This also applies to self-catering units
where, for example, 3 people may choose to occupy accommodation priced for 4.
We do not make additional or excessive profits from these supplements. The
prices we charge reflect the costs of occupancy of the rooms contracted to us by
the hotel.
Self-teach Language Courses: Linguaphone publishes and produces language
learning material and other associated goods. Thomson customers are entitled to
a 30% discount on the retail value of Linguaphone’s products. A valid discount
code and booking reference number must be provided in order to claim your
discount. Visit www.linguaphone.co.uk/partners/tuitravel for more information
and terms and conditions. This agreement is between the customer and
Linguaphone, Thomson will not be involved in any part of the transaction nor
the provision of goods. All queries should be directed to Linguaphone.
Supplements and Reductions: Prices are based on 2 adults sharing a standard
room or cabin with facilities as listed. For villas and apartments prices are based
on the number of adults sharing the property. Taxi transfer supplements are
based on 3 people sharing a taxi.
Supplement Resulting from Currently Unknown Travel Taxes and Costs: We
are aware that the UK government is considering imposing a number of charges
related to aviation which includes a replenishment charge for the Air Travel Trust
Fund. Despite our expertise in travel, it is impossible for us to predict which new
taxes governments may impose or which cost increases may arise due to world
events. Naturally, the scale of these taxes or charges, the timing of their
introduction and even the method of collection has not yet been decided and
therefore it is not possible for us to include them in your holiday price at this
time. If you have already booked by the time they are introduced and these
charges create an overall increase in our costs then it may result in an increase in
the price of your holiday by way of a surcharge.
Weddings, Honeymoons Renewals of Vows: We offer weddings, honeymoons
and renewal of vows to a wide range of destinations - see our Weddings,
Honeymoons & Renewal of Vows brochure.
Seasonal Price Ranges – Shorthaul
“Prices From” are taken from departures within the following date ranges:
Low: 01 May - 13 May Mid: 11 Jun - 24 Jun High: 23 Jul - 17 Aug
Seasonal Price Ranges – Longhaul
“Prices From” are taken from departures within the following date ranges:
Low: 01 Jun - 18 Jun Mid: 03 Jul - 15 Jul High: 18 Jul - 16 Aug
Brochure Validity
We published this brochure in June 2009. Prices were accurate at the date of
publication, but could have changed since then. Prices can go up or down. Your
holiday advisor will be able to confirm the price of your holiday before you book.
On Holiday with Children
This section should be read in conjunction with our product information.
Age ranges and restrictions:
■ Age ranges are as follows: 2-12yrs inclusive in hotels unless otherwise stated
in the hotel description; 2-16yrs inclusive in apartments and Florida.
■ Children under 2yrs on the date of the return flight count as infants.
■ No person under 18yrs will be allowed to travel independently. If you are
17yrs or under, at least 1 accompanying member of your party must be 18yrs or
over, and this person must be the lead name on the booking.
■ Owing to the nature of tours we regret we are unable to accept bookings for
children under 12yrs.