2011 1st Quarter.pdf - Careers at DH Pace Company

And the Answer is . . .
We Hear You!
COMMUNICATION • Senior Management
and the Corporate Support Staff
want you to know “we hear you” with
your input coming through that communication
channels need improving. Okay,
some needed to be built from scratch!
Three main areas where companies
need good feedback mechanisms inplace
are: 1) employees, 2) customers,
and 3) vendor partners.
The Employee Forums, Employee Surveys,
and your yearly Comprehensive
Employee Appraisal meeting are ways in
which your voice (opinion) can, and
should, be heard.
We encourage your enthusiastic use of,
or participation in, each of these. Rex’s
new blog and our Ultipro system are other
ways of keeping you informed - and we
will look to add other channels/methods
in the future.
TRAINING • A comprehensive
rewrite is underway for Pace University
structure and procedures that should ensure
that we are, or will become, a true
Learning Organization. Some of the main
objectives of this improvement initiative
to communicate with employees what
training content is available - and how to
sign up for it - are as follows:
• making training “scalable” by employing
more SMEs (Subject Matter Experts)
and Instructors from the divisions
• making a large amount of training
content available on-line so training can
be easily accessed and self-paced
• identifying (with your help) gaps in
training content and filling those gaps
through the combined efforts of Pace University
and the SME
• using more vendor-based web training
content
• communicating (through reports)
participation in, and performance of, the
various classes/modules
• support of certification programs
where appropriate.
We will keep you informed as these
changes take place.
EDS for PDS
The software (both front-end and operations
platforms) get improved on a
weekly/monthly basis, in large part, to
input from those employee team members
that are testing the products. Thanks
to all for not being shy! A second wave of
training/testing took place in January and
February.
If you have any questions/comments about
Lean Six Sigma, surveys, codes, or have an improvement
idea, please contact Jerry Rice at
jerry.rice@dhpace.com, or call 816-480-
2606.
As a company, we are striving to provide
superior service to our customers -
every service call, every install, every
sale, every day! To that end, we are employing
our new survey software, letters,
e-mails, and phone interviews to solicit
feedback from both our customers and
our vendor partners.
Starting in 2011, this feedback will be
spotlighted more than ever before with
communication (reports on performance)
and accountability built-in to improve the
customer experirence.
Thanks for your input and “keep those
cards and letters coming in!”
BlueCross BlueShield of KC
Has an App for That!
BlueCross BlueShield of KC (BCBSKC) is making it easier for its customers to
find a doctor or medical office on the fly with its new iPhone app. This innovative
app - Provider Look Up - will help BCBSKC customers quickly and easily
locate any provider or facility, including urgent care facilities, in the Blue KC
network from their iPhone, iPod Touch, and iPad.
The app leverages a customer’s location to help them find a doctor that is
close by, and tells them if he or she is accepting new patients. Real-time information
at your fingertips!
The new Provider Look Up is free, and rates from your wireless service
provider do apply. Provider Look Up, which can be downloaded from the App
Store, is the first of several technological innovations BCBSKC will launch.
1st Quarter 2011 • PAGE 7