2011 1st Quarter.pdf - Careers at DH Pace Company

Employee
NEWSLETTER
1st Quarter 2011
E.E. Newcomer Enterprises, Inc. Family of Companies
D.H. Pace Company, Inc.
Award Recipients from the
2010 Employee Appreciation Dinners
can be found on page 2
Overhead Door Group • D.H. Pace Commercial Group • D.H. Pace Systems Integration Group • Ankmar
You Spoke and We Listened!
Over the past several months, we have
been conducting Employee Forums in
each of the divisions as a way to ensure
we are effectively communicating with
you by giving you an opportunity to ask
questions of Senior Management (Rex
Newcomer and Steve Pascuzzi).
We were extremely pleased with the
amount of feedback you gave us during
these forums. We have begun the process
of researching the topics, realigning
processes, and in several cases implementing
your suggestions and ideas.
We have already implemented several
improvements due to your input. For example,
one suggestion that continued to
surface for many office employees was
the trend of observing Jeans Days on a
more frequent basis.
You Spoke and We Listened! Effective
March 4 the National Employee Appreciation
Day will also mark our first
official Weekly Friday Jeans Day!
Yes, employees may now officially wear
jeans each Friday per the guidelines
found on Ultipro under My Company /
Company Info. Please review Ultipro and
discuss with your manager the specific
details on the professional look required
of those wearing jeans and the parameters
for those who have customer contact.
. . . continued on page 3
As we begin a new year, it’s time to briefly
reflect on the events of the past year and
to turn our attention to the future. Our
overall new construction sales fell last
year as a direct result of the slowing economy,
which saw fewer new commercial
buildings and residential homes being
built.
However, our aftermarket business, or
sales into existing buildings and homes,
increased by over 10%. Balancing our
overall sales between new construction
and the aftermarket is the heart of our balanced
business model.
While we certainly were affected by the
economic downturn and are by the continuing
slow pace of recovery, specifically
in construction, our balanced sales philosophy
permitted us to remain profitable
throughout this difficult period. In 2011,
we expect our sales to resume their long
term positive growth trend.
Over the last two years, into the teeth of
the downturn, we made numerous investments
for our future. These include:
• facility improvements in our Atlanta,
Phoenix, and Pace Facilities Group divisions
• new computer software for our Entry
Door Systems business
• increases in our Advertising and Marketing
budget
• acquiring the New Mexico Overhead
Door business
• opening a satellite Overhead Door distributorship
in Joplin, Mo.
In 2011, we will continue making prudent
investments strengthening the organization
and providing a solid
foundation for growth. Already this year
we have launched residential service in
Phoenix, entering the market as Overhead
Door Company of Central Arizona. These
and other future investments represent our
tangible commitment to reinvesting our
profits back into the business.
The start of a new year is also a great
time to remind ourselves of our core values
and to recommit to following them.
Our core values are:
• Honesty and Integrity - above all
else and in everything we say and do;
• Service to Others - building relationships,
identifying needs, and adding
value for others;
• Respect and Recognition - treating
everyone with consideration and showing
appreciation for contributions;
• Continual Learning - constantly
learning, sharing, and adapting successfully
to stay relevant in a changing world;
and
• Commitment to Excellence - setting
goals, measuring results, and striving for
continuous improvement.
I hope you are looking forward to the
opportunities of this new year as much as
I am. Working together we can make
2011 a year of exceptional progress.
Thank you for your ongoing efforts on
serving our customers and representing
our Organization.
Rex Newcomer • CEO • DHPace Company

Employees Receive Awards at Annual Dinners
During the Employee Appreciation Dinners held in January and February, several awards were presented to employees in recognition of their
achievements in 2010. Congratulations to the following employees:
Ankmar-Denver/Colorado Springs/Loveland
Larry Edwardson • Employee of the Year
Jim Buch • Golden Glove Award
Greg Koons • Rookie of the Year
Destiny Roybal • Commitment to Excellence - Denver
Paul Kosley • Commitment to Excellence - Colorado Springs
Jay Olson • Commitment to Excellence - Loveland
Craig Snyder • Outstanding Residential Sales Performance
Keith Lawrence • Outstanding Commercial Sales Performance
Sean Willner • Residential Service Technician of the Year
Russ Middaugh • Commercial Service Technician of the Year
Kerry Friesen • Residential Installer of the Year
Bill Pawelcik • Commercial Installer of the Year
D.H. Pace Company - Home Office
• Commitment to Excellence
• Steve Auckly, Tracie Folscroft, Laurie Hall, Michael Henley,
Sheldon Huyck, Shawn Merideth, Lisa Myers, Derrick Newcomer,
Miles Rush, and Karen Schopper
D.H. Pace Company - Springfield
Brian Klein • Employee of the Year
Diana Kleindl • Rising Star Award
Adam West • Commitment to Excellence
D.H. Pace Company - Tempe
Jason Flanders • Employee of the Year
Darren Falkenburry • Golden Glove Award
Ryan Spaid • Rising Star Award
Josh Francoeur • Customer Service Award
Joe Jessen • Commitment to Excellence
Andrew Ketchum • PSI Technician of the Year
Dave Morefield • PSI Salesman of the Year
John Armenta • PDS Salesman of the Year
Trisha Moews • Star Sales Award
John Magnee • Top Service Technician Sales Leader
D.H. Pace Construction Services - Kansas City
Dana Haley • Employee of the Year
Kristin Angle • Rookie of the Year
Bob McDermed • Golden Glove Award
Ginger Lee • Commitment to Excellence
Josh Francoeur • Customer Service Award
Kim Haley • Excellence in Sales Award-5 Stars
Elizabeth Adams • Excellence in Sales Award-4 Stars
Trisha Moews • Excellence in Sales Award-2 Stars
Tracy Neudecker • Excellence in Sales Award-2 Stars
Carlene Tresnak • Excellence in Sales Award-2 Stars
Michael Scott • Project Manager of the Year
• Project of the Year: Plattsburg School Renovation
• Shelley Austin, Jessie Bryant, Mike Bunce,
Donnie Jamerson, Michael Scott, and Jeff Shaul
D.H. Pace Facilities Group
Tim Davey • Employee of the Year
Melissa Gay • Rookie of the Year
Heather Robinson • Commitment to Excellence
Lori Williams • Outstanding Customer Service
Overhead Door Company of Atlanta
Michael Morris • OHD Employee of the Year
Jeff Burgess • PSI Employee of the Year
Eddie Jensen • Rookie of the Year
Beth Kent • Golden Glove Award
Brian Openshaw • The Edgar Rieffel Memorial Award
Adrian Harris • Residential Installer of the Year
Chris Abercrombie • Commercial Installer of the Year
Matt Gerkin • Commercial Entry Door Field Employee of the Year
Chad Hendricks • Residential Service Technician of the Year (All Around)
Joe Keim • Residential Service Technician of the Year (Top Revenue)
Brent Williams • Commercial Service Technician of the Year (All Around)
Jason Taylor • Commercial Service Technician of the Year (Top Revenue)
John Huddleston • Outstanding Sales Performance – Residential Products
Gary Wright • Outstanding Sales Performance – Commercial Products
Don Hicks • Outstanding Sales Performance – Service Sales
Overhead Door Company of Kansas City
Cathy Hupp • Employee of the Year
Scott Davis • Customer Service Award
Chuck Dungan • Commitment to Excellence
Joe Jacobson • Commitment to Excellence
Ryan Reynolds • Commitment to Excellence
Ralph Zuniga • Rookie of the Year
Justin Terhune • Rising Star Award
George Donnelly • Curt Carey Award
Eric Martinez • Residential Installer of the Year
Matt Everett • Commercial Installer of the Year
Kirk Soares • Residential Service Technician of the Year
Roy Haselhorst • Commercial Service Technician of the Year
Greg Lee • Top Service Technician Sales Leader-Residential Products
Mike Pruett • Top Service Technician Sales Leader-Commercial Products
Greg Ballard • Outstanding Sales Performance-Residential Products
Steve Whitfield • Outstanding Sales Performance-Commercial Products
Overhead Door Company of St. Louis
Scott Vogler • Employee of the Year
Katie Halley • Manager’s Award
Beth Allen • Rising Star Award
Joanne Beecher • Commitment to Excellence
Bob Henson • Phoenix Award
Eric Stemler • Installer of the Year – Residential Products
Craig Becker • Installer of the Year – Commercial Products
Bob Best • Most Valuable Residential Service Technician
Tim Shovlin • Most Valuable Commercial Service Technician
Tim Revis • Most Valuable Commercial Entry Door Field Technician
Darren Pfau • Service Tech of the Year – Overall Sales Performance
Brian Price • Outstanding Sales Performance-Residential Products
Pat Arman • Outstanding Sales Performance-Commercial Products
Overhead Door Company of Springfield
Tom Reeves • Employee of the Year
Bradley Buttner • Rising Star Award
Keith Sebastian • Technician of the Year
Don Sartin • Salesman of the Year
Overhead Door Company of Wichita
Michael Hibbs • Rookie of the Year
Dereck Goben • Rising Star Award
Desiree Wilson • Golden Glove Award
Erin Burk • Customer Service Award
Jason Truman • Residential Technician of the Year
Mel Willson • Commercial Technician of the Year
Dennis Hall • Salesperson of the Year
PAGE 2 • 1st Quarter 2011

You Spoke and We Listened!
continued from front page . . .
Our field staff also presented us a significant
amount of feedback. Several expressed
a concern regarding the name
listed on the Caller ID when calling customers.
Previously, the Caller ID would not show
as “Overhead Door”, so many homeowners
would screen out a call from the technician
because they were expecting a call
from the Overhead Door Company.
You Spoke and We Listened! Effective
February 1 the Caller IDs for our
residential field employees that use the
Work Force Automation (WFA) Device
should now reflect Overhead Door as
the Caller ID provided to the customer.
Another concern expressed by many
field employees was that field meetings
were not occurring often enough, therefore,
not giving them the opportunity to
meet as a department or with their manager
on a consistent basis.
You Spoke and We Listened! In response,
division managers have committed
to hold field departmental
meetings on a regular cycle to ensure
you are able to meet as a department
with your supervisor.
The Employee Forum process proved to
be very enlightening and informational.
While we have made improvements, there
are still many other suggestions that are
still being reviewed and/or researched so
we are proud to say that even more enhancements
and changes will continue to
be made.
We will continue this process on an annual
basis and ask that you continue to
give us open and honest feedback in an
effort to make this an even better organization
to work for.
We hope you feel encouraged by the
progress we have already made based on
your input and suggestions from the Employee
Forums. Thank you again!
Partners in Safety
We continue to work together to improve our safety performance
each year. Basically, each of us have begun a parnership
to establish a safety program that will allow us to be
the best in our industry.
Safety is a commitment - a “partnership” - and now we
are starting to see the impact of that partnership as more
and more team members are incident free.
Safety truly is a partnership and we thank everyone for
their efforts in 2010. In 2011, we will continue with our
recognition program for those individuals who are incident
free each year.
The guidelines for the 2011 Safety Drawing at the Employee
Appreciation Dinner are as follows:
• All team members must be employed for a minimum of
one consecutive year with the Company;
• Team members must be free from auto incidents and injuries
for one year; and
• Team members must be in attendance the night of the
dinner to receive the award.
Several divisions also qualified for awards from the National
Safety Council in 2010. They are:
WICHITA
Superior Safety Performance Award
Ten years without a lost time accident
TEMPE
Safety Leadership Award
Five years without a lost time accident
PCOM / SPRINGFIELD / ST. LOUIS / DENVER
Perfect Record Award
One year without a lost time accident
1st Quarter 2011 • PAGE 3

2010 RECAP 2010 RECAP
ATLANTA
TRUCK WASH/BREAKFAST • Atlanta hosted a truck wash and breakfast
for their technicians and installers. While the office staff got their
hands dirty, their field employees lounged in the air conditioning
and enjoyed breakfast. Just a little way to say thank you for all
the hard work they do on a daily basis! (photo at right)
DONATED CELL PHONES TO RED CROSS • Employees collected
65 used cell phones to be donated to the American Red Cross-
Atlanta. If the phone is in good condition and still holds a market
value, it will be sold and the proceeds will go to the Red Cross.
If the phone is in good condition, but doesn’t hold a market
value, it will be sent to a women’s shelter or elder care facility to
be used for 911 call capabilities. If the phone is not working, it
will be scrapped and will be recycled for its precious metals and the
toxic materials will be kept out of the landfills.
JUVENILE DIABETES WALK • Thirty employees walked a three-mile
course and raised over $2,000 for Juvenile Diabetes Research. Everyone
had a really good time, getting to socialize and do something great
for such an amazing foundation at the same time.
DONATE DOOR • Doors and operators were donated to a U.S. Army family’s
home. (photo at left)
ST. LOUIS
CENTENNIAL CHRISTIAN CHURCH • St. Louis held their 3rd Annual Food Drive benefiting the church’s
food pantry with the delivery of 350 chickens and numerous boxes of canned goods, which in turn provided
Christmas baskets for 293 families. OHD-STL matched the $620 raised in order to buy the chickens.
JEANS FRIDAYS • Hosted Friday Jeans Day and raised $675 for the American Diabetes Association.
GARAGE SALE • Hosted garage sale to benefit Backstoppers
and raised $1,700! This organization supports the families of
firemen and policemen who have been seriously injured or killed
in the line-of-duty. (photo at right) The event featured a dunking
booth, food, drinks, a huge assortment of items that were put up
for sale, and a visit from the Shrewsbury Fire Department.
DONATED DOORS FOR THREE PROJECTS • Donated doors to
Rebuilding Together of St. Louis; St. Jude Children’s Research
Hospital; and the Shrewsbury Fire Department.
TELETHON FOR SLARC • Week-long telethon event in conjunction
with KMOX Radio to benefit a local organization called St.
Louis ARC. SLARC provides help to mentally challenged individuals. Ten employees participated for a
week by answering the phone. Throughout the week, the group was able to raise almost $10,000 for the
community.
BLOOD DRIVE • Had a mobile unit from American Red Cross onsite
and 32 people donated blood (photo at left). Also held a chili
cook-off for the STL division and the staff of the American Red
Cross mobile unit.
WINTER WONDERLAND LIGHT DISPLAY • Held a private party at
Tilles Park’s Winter Wonderland 2010 for employees, their families,
and friends. Guests took a one mile carriage ride through
over a million twinkling holiday lights throughout 75 acres of forest.
Afterwards they were treated to refreshments in a private tent.
Our division Team IMPACTs had a very successful 2010 year! Company-wide we held over 40 events.
You generously donated thousands of dollars, hundreds of food, toy, and other miscellaneous items, and numerous hours
of your time to support the causes that our Team IMPACTs chose. Congratulations on all of your accomplishments!
We recognize that it takes quite a bit of time and effort from everyone to be able
to accomplish all of this - without you there would be no IMPACT.
SPRINGFIELD-OHD
CLOTHING DRIVE • Collected several boxes of food and personal hygiene items and
three car loads of clothing and household items for the local Crosslines,
which is an organization that works to fight hunger and poverty for the residents of
Greene County.
SOLE FOOD • Donated 60 bags and boxes of used shoes (over 600 lbs!) that will
be recycled and sold to raise money for Kids Against Hunger.
BLOOD DRIVE • Held a blood drive with Springfield-PCOM and had 19 people
donate blood.
Thank You
for
Participating!
WICHITA
JEANS WEEK • Donated $154 to the Carl Hall
Family Benefit Fund.
FOOD DRIVE • Donated three large boxes of
food for a family in need.
ADOPT-A-FAMILY • Adopted a family through Harbor
House and had 100 % participation from
employees! Provided toys, clothes, a crib, stockings,
pots, pans, and many other items so the family
had a great Christmas (photo below).
TEMPE
CHRISTMAS TOY DRIVE • Contributed 193 gifts for children
(photo at right).
WATER DRIVE • Donated 78 cases of water (1,872 bottles)
to the United Food Bank.
TEXAS HOLD ‘EM POKER TOURNAMENT • Hosted a poker tournament for employees.
HYGIENE DRIVE • Held a drive to collect personal hygiene products for the Tempe Community Action Agency.
POWER OF 1% LUNCH • Held a barbeque and potluck lunch for employees.
GAME NIGHT • Hosted a fun game night for employees.
SPRINGFIELD-PCOM
FUNDRAISER • Raised $40 for Audrey Pearce, a six-month-old in their community who
just received a heart transplant.
OZARKS FOOD HARVEST • Raised $96 by raffling off a Cardinals jacket.
RONALD MCDONALD HOUSE • Hosted an “all you can eat” breakfast for employees and
raised $105.
BLOOD DRIVE • Held a blood drive with Springfield-OHD and had 19 people donate blood.
SALVATION ARMY • Put up an Angel Tree and collected 85 gifts for children.
KANSAS CITY
HEALTHY COMPETITION • Seventy-three employees logged over 2,500 hours of exercise during a six-week exercise competition.
SHRINERS • Twenty-seven toys were donated to the Shriners during a toy drive.
PANCAKE BREAKFAST • Raised $960 during an “all you can eat” pancake breakfast to raise money for
the Edgar Rieffel Memorial Fund.
RONALD MCDONALD HOUSE • Raised $1,100 through a Bake Sale and Jeans Fridays. Twenty volunteers
attended to prepare a meal for the families staying at the house and $700 worth of needed supplies
were donated.
SUMMER PICNIC • One hundred six employees attended the picnic at Macken Park (photo at right).
LUNCH-N-LEARN • Sixteen employees attended a lunch-n-learn to promote a healthy lifestyle.
HABITAT FOR HUMANITY • Hosted two separate
days and 23 employees worked a total of
120 hours. Employees painted, installed cabinetry,
and prepared a yard for sod (photo at
lower left).
HARVESTERS • Donated 938 lbs. of food and
$30 to Harvesters. Twenty-five employees
volunteered to sort and package food (photo
lower right).
PAGE 4 • 1st Quarter 2011 1st Quarter 2011 • PAGE 5

Training Tidbits
• New hires - 76 hours of training: Safety
Training-Warehouse, Safety Training-Office,
and Lean Six Sigma and Phone Etiquette
modules.
• DHPace team members attended many
vendor-lead training sessions during the
quarter. Company-wide team members attended
140 hours of vendor-based training.
• Two hundred sixty one hours of other internal
training included:
• Smith Systems
• Defensive Driving Course
• Gates and Gate Operators
• Tax Class
• WIP Training
• Phone Etiquette: How to Handle Irate Customers
• Fire Door Drop Test (FDDT)
• Bob (basic door) School
The Goings-On
Albuquerque/Farmington
• FDDT classes were held by Bob Stephens.
Denver
• Dorma Automatics’ Bill Gray presented a
short class on Automatic Doors.
Don’t Have a
Work E-Mail Account
We are beginning the process of sending company
communications, as well as surveys very soon, to a
personal e-mail addresses of employees who do
not currently have a work e-mail account.
Please be sure that we have your most current
personal e-mail address on file so you can continue
to receive information and communications
from the Company. To verify what we have listed
as your personal e-mail address, go to Ultipro
(https://www.intersourcing.com) and look under
Myself / Personal / Summary.
PLEASE NOTE that your personal e-mail address
will only show if you provided us with one,
and if you do not have a company e-mail address.
If the e-mail address is not listed or incorrect,
please notify your local HR Representative.
PAGE 6 • 1st Quarter 2011
• Gates and Gate Operators were the topics
of the class presented by Ron Matz.
Kansas City
• Melissa Gay, Laurie Pazienza and
Brooke Dressen teamed up together to
present Phone Etiquette: How to Handle
Irate Customers to members of the Kansas
City team.
• PowerRamp conducted two different
classes on Dock Equipment top the PFG
team.
• Mike Killian of Albany Doors spent two
hours reviewing their high speed door systems.
• Taxes were the focus of a class presented by
our very own Brian Gillespie.
• Bob Stephens conducted a series of
classes covering “everything concerning
commercial sectional and rolling steel
doors.”
St. Louis
• Lenny Thompson presented a short training
session on Legacy Bathroom Partitions.
• Matt Hoyos and Dan Dodson discussed Ingersoll-Rand,
Steelcraft Doors/Frames during
their training event.
• Albany Doors’ Rob Moulten presented information
on their Ultra Freeze and Ultra
Cool doors.
• Jayne Winstel with Next Door Company
delivered a presentation on Stainless Steel
Entry Doors.
Tempe
• Smith Systems was the subject of a class
taught by the Safety Department’s Tate
Tyree.
• Ted Lewis with Exacq delivered a class on
the Exacqvision CCTV NVR.
• The DSC Maxsys Alarm Panel was the topic
of the class presented by DCS’s Gary Detton.
Wichita
• Curt Cummings reviewed the Defensive
Driving Course with the team in Wichita.
Classes on the Horizon
• OHD, CED, CDT, and Codes
• We are revising our e-learning modules. A
NEW look coming to a module near you!
If you have any questions about training,
please contact Jerry Rice at jerry.rice@dhpace.com,
or call 816-480-2606.
Milestone Anniversaries
for 1st Quarter in 2011
45 Years
Vern Carey • OHD-Kansas City
20 Years
Timmy Tidwell • OHD-Atlanta
15 Years
Chris Fatool • PACE-Corporate
Kerry Friesen • ANK-Denver
Trish Holland • PCS-Kansas City
Chris Meyer • ANK-Denver
Jerry Rice • PACE-Corporate
Nancy Taylor • PCS-Springfield
Dick Young • OHD-Kansas City
10 Years
Brad Allen • OHD-Kansas City
Rob Campbell • OHD-Kansas City
Jeff Cocking • OHD-Wichita
Jason Foster • PCS-Kansas City
James Giddens • OHD-Atlanta
Tim Smith • OHD-Kansas City
5 Years
Chris Abercrombie • OHD-Atlanta
Barbara Bugg • OHD-Atlanta
Jim Buch • ANK-Denver
Vicki Curley • OHD-Atlanta
Jim Gould • OHD-St. Louis
David Holzhuter • OHD-Kansas City
David Hoskins • OHD-Atlanta
Sergey Hryhoryeu • OHD-Atlanta
Kate Jones • PCS-Kansas City
Terry Long • OHD-St. Louis
Carol Sanders • OHD-Wichita
Steven Tharp • OHD-Kansas City
Chris Tonjes • OHD-Atlanta

And the Answer is . . .
We Hear You!
COMMUNICATION • Senior Management
and the Corporate Support Staff
want you to know “we hear you” with
your input coming through that communication
channels need improving. Okay,
some needed to be built from scratch!
Three main areas where companies
need good feedback mechanisms inplace
are: 1) employees, 2) customers,
and 3) vendor partners.
The Employee Forums, Employee Surveys,
and your yearly Comprehensive
Employee Appraisal meeting are ways in
which your voice (opinion) can, and
should, be heard.
We encourage your enthusiastic use of,
or participation in, each of these. Rex’s
new blog and our Ultipro system are other
ways of keeping you informed - and we
will look to add other channels/methods
in the future.
TRAINING • A comprehensive
rewrite is underway for Pace University
structure and procedures that should ensure
that we are, or will become, a true
Learning Organization. Some of the main
objectives of this improvement initiative
to communicate with employees what
training content is available - and how to
sign up for it - are as follows:
• making training “scalable” by employing
more SMEs (Subject Matter Experts)
and Instructors from the divisions
• making a large amount of training
content available on-line so training can
be easily accessed and self-paced
• identifying (with your help) gaps in
training content and filling those gaps
through the combined efforts of Pace University
and the SME
• using more vendor-based web training
content
• communicating (through reports)
participation in, and performance of, the
various classes/modules
• support of certification programs
where appropriate.
We will keep you informed as these
changes take place.
EDS for PDS
The software (both front-end and operations
platforms) get improved on a
weekly/monthly basis, in large part, to
input from those employee team members
that are testing the products. Thanks
to all for not being shy! A second wave of
training/testing took place in January and
February.
If you have any questions/comments about
Lean Six Sigma, surveys, codes, or have an improvement
idea, please contact Jerry Rice at
jerry.rice@dhpace.com, or call 816-480-
2606.
As a company, we are striving to provide
superior service to our customers -
every service call, every install, every
sale, every day! To that end, we are employing
our new survey software, letters,
e-mails, and phone interviews to solicit
feedback from both our customers and
our vendor partners.
Starting in 2011, this feedback will be
spotlighted more than ever before with
communication (reports on performance)
and accountability built-in to improve the
customer experirence.
Thanks for your input and “keep those
cards and letters coming in!”
BlueCross BlueShield of KC
Has an App for That!
BlueCross BlueShield of KC (BCBSKC) is making it easier for its customers to
find a doctor or medical office on the fly with its new iPhone app. This innovative
app - Provider Look Up - will help BCBSKC customers quickly and easily
locate any provider or facility, including urgent care facilities, in the Blue KC
network from their iPhone, iPod Touch, and iPad.
The app leverages a customer’s location to help them find a doctor that is
close by, and tells them if he or she is accepting new patients. Real-time information
at your fingertips!
The new Provider Look Up is free, and rates from your wireless service
provider do apply. Provider Look Up, which can be downloaded from the App
Store, is the first of several technological innovations BCBSKC will launch.
1st Quarter 2011 • PAGE 7

D.H. Pace Company, Inc.
1142 Clay
North Kansas City, MO 64116
Return Service Requested
D.H. Pace Company Values and Policies
As a new year unfolds, it is a good time to reflect on the values and policies that represent the culture at D.H. Pace Company. It is understood that
we all believe and abide by these core values and translate them into our daily behaviors. D.H. Pace Company believes these values and policies
will help the Company and its employees succeed.
CORPORATE VALUES
WE BELIEVE in providing a safe and secure environment with challenging
opportunities for every employee in the organization.
WE BELIEVE in providing an environment that encourages openness,
self-discipline, and personal growth for every employee in the organization.
WE BELIEVE in respecting the value every employee contributes to all
our corporate objectives every day.
WE BELIEVE that meeting our customers’ needs by providing timely
and superior service, the best product, and the utmost respect for each
customer must be our number one objective every hour of every day.
WE BELIEVE each of us throughout the organization must “care about
each other and respect each other” for our company to live each day by
the beliefs set out above.
WE BELIEVE our company can achieve its profit objectives and operate
day-by-day with a very high standard of ethical and moral values,
and that these will be in harmony, one with the other, day-by-day,
week-by-week, month-by-month, and year-by-year.
PHILOSOPHY STATEMENT
“To respond to the needs of our customers by providing the best service, the
best products, and the best installation in a friendly, courteous, professional
and efficient manner. Although we are in business to make a profit, we must
never lose sight of the fact that the customer is the one who pays our wages.
Our treatment of the customer and our employee interaction should always reflect
this theory.”
EEO POLICY STATEMENT
D.H. Pace Company, Inc., including all of the Company’s divisions (collectively
referred to as “Pace”) is an Affirmative Action Employer and provides
equal employment opportunities (“EEO”) to all employees and applicants for
employment without regard to race, color, religion, gender, sexual orientation,
national origin, age, disability, marital status, amnesty, or status as a
covered veteran in accordance with applicable federal, state, and local laws.
Pace complies with applicable state and local laws governing non-discrimination
in employment in every location in which the Company has facilities.
This policy applies to all terms and conditions of employment, including,
but not limited to, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training.
PAGE 8 • 1st Quarter 2011