Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong><br />
Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> Services<br />
CONTENTS<br />
PAGE<br />
SECTION 1. INTRODUCTION AND SUMMARY<br />
1.1 Introduction 3<br />
1.2 Summary 3<br />
SECTION 2. PUNCTUALITY AND RELIABILITY<br />
2.1 Punctuality 4<br />
2.2 Reliability (Cancellations) 5<br />
2.3 Passenger compensation 6<br />
SECTION 3. PAYMENTS<br />
3.1 Metropolitan trains and trams 7<br />
3.2 Regional trains 8<br />
3.3 Metropolitan and regional buses 9<br />
3.4 Metlink and OneLink 9<br />
SECTION 4. CUSTOMER SATISFACTION<br />
4.1 Overall satisfaction with metropolitan services 10<br />
4.2 Overall satisfaction with regional services 11<br />
4.3 Key aspects of service quality for trains, trams, taxis, buses and coaches 11<br />
SECTION 5. PERFORMANCE OF AUTOMATIC<br />
TICKETING SYSTEM (ATS) EQUIPMENT<br />
5.1 Railway station ticketing equipment 15<br />
5.2 Tram and bus ticketing equipment 15<br />
5.3 Long term trends 16<br />
5.4 Vandalism of ATS equipment 16<br />
SECTION 6. GLOSSARY OF TERMINOLOGY<br />
6.1 Contracts and partnership agreements 17<br />
6.2 Punctuality and reliability measurements 17<br />
6.3 Payments 18<br />
6.4 Passenger compensation 18<br />
6.5 Cus<strong>to</strong>mer satisfaction 19<br />
6.6 Ticketing and Cus<strong>to</strong>mer-defined Availability (CDA) 19<br />
To return <strong>to</strong> the contents page click on the page number at the bot<strong>to</strong>m right corner of any page.<br />
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