Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong><br />
Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> Services<br />
How punctuality and reliability are measured<br />
All timetabled train and tram services are moni<strong>to</strong>red every day of the week.<br />
Delays, cancellations and other service failures are measured <strong>to</strong> the nearest 60 seconds and ‘weighted’ according <strong>to</strong> the<br />
number of people estimated <strong>to</strong> be travelling on the train or tram. The passenger weightings vary according <strong>to</strong> the time<br />
period, day of week and direction of travel. Delays <strong>to</strong> a heavily-loaded peak train or tram are given a greater value than<br />
delays <strong>to</strong> a less loaded off-peak train or tram. This system provides a measure of operational performance expressed in<br />
‘passenger-weighted minutes’ of delay.<br />
Passenger-weighted minutes of delay in each month are checked against performance targets set in the partnership<br />
agreements. Performance against these targets determines whether a bonus or a penalty applies <strong>to</strong> an opera<strong>to</strong>r. This bonus<br />
and penalty system is referred <strong>to</strong> as the operational performance regime (OPR).<br />
Performance targets are periodically adjusted so they become increasingly challenging. Significant reductions in passengerweighted<br />
minutes of delay are required, compared <strong>to</strong> those measured in 1998, before bonus payments are made. The<br />
required improvements in performance are:<br />
• 32 per cent for metropolitan trams<br />
• 36 per cent for metropolitan trains.<br />
Metropolitan bus services are not included in this performance regime. Bus opera<strong>to</strong>rs provide performance data for bus<br />
services (on-time running and cancellations) via monthly ‘key performance indica<strong>to</strong>r’ returns.<br />
6.3 Payments<br />
The details presented in this bulletin on payments for public transport services include:<br />
• Information on the fares collected and distributed (referred <strong>to</strong> as the farebox); and<br />
• Components of the contract payments made by the State <strong>to</strong> the opera<strong>to</strong>rs and major service suppliers for the<br />
services provided.<br />
The incentive and penalty payments relating <strong>to</strong> performance during a particular period are reported on an accrual basis.<br />
The figures are not final, as the contracts allow for adjustment in limited circumstances in later periods. Payments for prior<br />
quarters are subject <strong>to</strong> change based on audits or mitigated performance adjustments.<br />
All payments are exclusive of GST. Negative figures represent payments by the franchisee <strong>to</strong> the State.<br />
6.4 Passenger compensation<br />
Train and tram partnership agreements require opera<strong>to</strong>rs <strong>to</strong> provide punctuality and reliability (number of cancellations)<br />
service levels above a government-set threshold. Opera<strong>to</strong>rs must report <strong>to</strong> cus<strong>to</strong>mers every month on whether or not they<br />
have met the minimum service requirements.<br />
Opera<strong>to</strong>rs who fail <strong>to</strong> meet minimum service levels must provide compensation (in the form of complimentary tickets)<br />
<strong>to</strong> cus<strong>to</strong>mers. The compensation applies only <strong>to</strong> passengers holding valid periodical tickets of four weeks or more<br />
who travelled on the service concerned during the month in question. Cus<strong>to</strong>mers apply directly <strong>to</strong> the opera<strong>to</strong>r for the<br />
compensation.<br />
V/Line services within each corridor are separated in<strong>to</strong> short-distance and long-distance services, with passenger<br />
compensation assessed and payable separately for the two categories.<br />
Table 10 Service level thresholds for compensation purposes (%)<br />
Metropolitan trains V/Line Passenger Metropolitan trams<br />
Punctuality 92 92 80<br />
Reliability 98 96 95<br />
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