Track Record 34, January to March 2008 - Public Transport Victoria

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Track Record Victoria’s Public Transport Services 5.3 Long term trends • The availability of ticketing equipment on metropolitan trains and buses has been very high over the past four years. • Ticketing availability on trams has been historically lower due to delays in detecting equipment faults. This is because the equipment on trams is not in permanent communication with the OneLink control centre and technicians can only meet the tram at a terminating point to fix any problems with the ticketing equipment. Yarra Trams and OneLink are working on programs that will improve the availability of ticketing equipment on trams. Figure 12 Quarterly availability of ATS equipment from January 2004 to March 2008 Availability of ticketing equipment (%) 100 95 90 Train vending machines Train validators Tram vending machines Tram validators Bus vending machines Bus validators 85 Jan–Mar 2004 Jul–Sept 2004 Jan–Mar 2005 Jul–Sept 2005 Jan–Mar 2006 Jul–Sept 2006 Jan–Mar 2007 Jul–Sept 2007 Jan–Mar 2008 5.4 Vandalism of ATS equipment • There were 1,408 reported incidents of vandalism on ATS equipment in the March quarter 2008. Figure 13 Incidents of vandalism to ATS equipment by quarter, March 2001 to March 2008 8,000 7,000 Vandalism incidents per quarter 6,000 5,000 4,000 3,000 2,000 1,000 0 Mar 2001 Sept 2001 Mar 2002 Sept 2002 Mar 2003 Sept 2003 Mar 2004 Sept 2004 Mar 2005 Sept 2005 Mar 2006 Sept 2006 Mar 2007 Sept 2007 Mar 2008 16
Track Record Victoria’s Public Transport Services SECTION 6 GLOSSARY OF TERMINOLOGY 6.1 Contracts and partnership agreements Bus, train and tram public transport in Victoria is operated by the private sector under contracts or franchise arrangements (referred to as Partnership Agreements) with the State. The Director of Public Transport manages the train and tram partnership agreements and bus contracts. The agreements and contracts specify: • Levels of service operators are required to provide; • The tickets they must offer; • The maximum fares they can charge for tickets; and • Other performance standards. In response, the Government monitors the quality of services provided to the community by the operators, with emphasis on: • Punctuality and reliability: comparing the performance of train, tram and bus services with government-set punctuality and service delivery targets; and • Customer satisfaction: using surveys to measure whether operators are providing the quality of service customers expect. 6.2 Punctuality and reliability measurements Punctuality Punctuality is defined as the percentage of delivered services that run on time. Metropolitan trains, trams and buses - For trains and buses, on-time performance is measured at the end of the journey. Tram on-time performance is measured at monitoring points along the route (as the average of the second, third and fourth of five monitoring points) and near the destination (at point four of five monitoring points). Since tram on-time performance is greatly affected by road congestion, both the destination punctuality performance figures and the average punctuality are reported. A metropolitan train or tram service is considered on time if it arrives no more than 59 seconds before and no more than five minutes and 59 seconds after the time in the timetable. Metropolitan buses are on time if they are no more than two minutes early or five minutes late at the destination. For tram services, the 80 per cent compensation threshold for punctuality relates to the average of the punctuality at the second, third and fourth of the five monitoring points along the length of the route. Regional trains - For V/Line Passenger train services, long-distance services are considered to be on time if they arrive no more than ten minutes 59 seconds late, while short-distance services are considered to be on time if they arrive no more than five minutes 59 seconds late. Early arrival at the destination is also considered to be on-time. Reliability Reliability is defined as the percentage of scheduled services that actually run. The exception is for trams where the passenger compensation threshold for reliability is measured by the percentage of actual service kilometres delivered compared to the scheduled kilometres. 17
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Track Record 34, January to March 2008 - Public Transport Victoria

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