Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong><br />
Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> Services<br />
Metropolitan taxis<br />
• Overall cus<strong>to</strong>mer satisfaction with metropolitan taxis decreased <strong>to</strong> 55.9 in the <strong>March</strong> quarter, down from 57.6 in the<br />
December quarter.<br />
Figure 11 Cus<strong>to</strong>mer satisfaction with metropolitan taxis, <strong>March</strong> quarter <strong>2008</strong><br />
Cus<strong>to</strong>mer Satisfaction Index<br />
0 10 20 30 40 50 60 70 80 90 100<br />
OVERALL SATISFACTION<br />
Service aspects ranked highest <strong>to</strong> lowest<br />
Booking<br />
Drivers<br />
Passenger comfort<br />
Service delivery<br />
Information services<br />
Personal safety<br />
Ranks<br />
Fares<br />
Value for money<br />
14