Track Record 34, January to March 2008 - Public Transport Victoria

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Track Record Victoria’s Public Transport Services Metropolitan taxis • Overall customer satisfaction with metropolitan taxis decreased to 55.9 in the March quarter, down from 57.6 in the December quarter. Figure 11 Customer satisfaction with metropolitan taxis, March quarter 2008 Customer Satisfaction Index 0 10 20 30 40 50 60 70 80 90 100 OVERALL SATISFACTION Service aspects ranked highest to lowest Booking Drivers Passenger comfort Service delivery Information services Personal safety Ranks Fares Value for money 14
Track Record Victoria’s Public Transport Services SECTION 5 PERFORMANCE OF AUTOMATIC TICKETING SYSTEM (ATS) EQUIPMENT See the Glossary on page 19 for details on Customer-defined Availability (CDA) reporting and a background on the ticketing contracts. 5.1 Railway station ticketing equipment Table 8 ATS CDA for ticketing equipment at railway stations (%) Jan–Mar Apr–Jun Jul–Sept Oct–Dec Jan–Mar Device Target 2007 2007 2007 2007 2008 Vending machines 98.26 98.46 98.53 98.59 98.55 98.34 Validators 99.47 99.40 99.42 99.49 99.49 99.44 5.2 Tram and bus ticketing equipment • Availability remains high for ticketing machines and validators on trams and buses with only marginal decreases in the availability of validators. Table 9 ATS availability for mobile equipment (%) Jan–Mar Apr–Jun Jul–Sept Oct–Dec Jan–Mar Mode Device 2007 2007 2007 2007 2008 Tram Vending machines 91.2 90.0 91.1 96.1 96.1 Validators 97.8 97.8 97.7 98.0 97.4 Bus Issuing machines 99.6 99.5 99.6 99.4 99.4 Validators 99.8 99.8 99.8 99.7 99.2 15
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Track Record 34, January to March 2008 - Public Transport Victoria

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