Track Record 34, January to March 2008 - Public Transport Victoria

Track Record
Victoria’s Public Transport Services
V/Line Passenger trains
• Regional train services recorded a customer satisfaction rate of 75.7 in the March quarter 2008 compared to 75.6 in
the December quarter 2007. There were no significant changes in satisfaction with any service aspects.
Figure 7 Customer satisfaction with V/Line Passenger trains, March quarter 2008
No significant change
from Dec. qr 2007 to
Mar. qr 2008
Customer Satisfaction Index
0 10 20 30 40 50 60 70 80 90 100
OVERALL SATISFACTION
Service aspects ranked highest to lowest
Value for money
Staff service
Ticketing
Information services
Passenger comfort
Service delivery
Stations/stops
Personal safety
Yarra Trams
• Overall customer satisfaction with metropolitan trams remained steady at 67.6 in the March quarter compared to
67.5 in the December quarter.
• There was a statistically significant increase in satisfaction with personal safety at 61.5 compared to 59.3 in the
December quarter.
Figure 8 Customer satisfaction with metropolitan trams, March quarter 2008
Statistically significant
increase from Dec. qr
2007 to Mar. qr 2008
Customer Satisfaction Index
0 10 20 30 40 50 60 70 80 90 100
OVERALL SATISFACTION
Service aspects ranked highest to lowest
Service delivery
Stations/stops
Passenger comfort
Staff service
Value for money
Information services
Personal safety
Ticketing
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