Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong><br />
Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> Services<br />
V/Line Passenger trains<br />
• Regional train services recorded a cus<strong>to</strong>mer satisfaction rate of 75.7 in the <strong>March</strong> quarter <strong>2008</strong> compared <strong>to</strong> 75.6 in<br />
the December quarter 2007. There were no significant changes in satisfaction with any service aspects.<br />
Figure 7 Cus<strong>to</strong>mer satisfaction with V/Line Passenger trains, <strong>March</strong> quarter <strong>2008</strong><br />
No significant change<br />
from Dec. qr 2007 <strong>to</strong><br />
Mar. qr <strong>2008</strong><br />
Cus<strong>to</strong>mer Satisfaction Index<br />
0 10 20 30 40 50 60 70 80 90 100<br />
OVERALL SATISFACTION<br />
Service aspects ranked highest <strong>to</strong> lowest<br />
Value for money<br />
Staff service<br />
Ticketing<br />
Information services<br />
Passenger comfort<br />
Service delivery<br />
Stations/s<strong>to</strong>ps<br />
Personal safety<br />
Yarra Trams<br />
• Overall cus<strong>to</strong>mer satisfaction with metropolitan trams remained steady at 67.6 in the <strong>March</strong> quarter compared <strong>to</strong><br />
67.5 in the December quarter.<br />
• There was a statistically significant increase in satisfaction with personal safety at 61.5 compared <strong>to</strong> 59.3 in the<br />
December quarter.<br />
Figure 8 Cus<strong>to</strong>mer satisfaction with metropolitan trams, <strong>March</strong> quarter <strong>2008</strong><br />
Statistically significant<br />
increase from Dec. qr<br />
2007 <strong>to</strong> Mar. qr <strong>2008</strong><br />
Cus<strong>to</strong>mer Satisfaction Index<br />
0 10 20 30 40 50 60 70 80 90 100<br />
OVERALL SATISFACTION<br />
Service aspects ranked highest <strong>to</strong> lowest<br />
Service delivery<br />
Stations/s<strong>to</strong>ps<br />
Passenger comfort<br />
Staff service<br />
Value for money<br />
Information services<br />
Personal safety<br />
Ticketing<br />
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