Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
Track Record 34, January to March 2008 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong><br />
Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> Services<br />
SECTION 4.<br />
CUSTOMER SATISFACTION<br />
For an explanation of how cus<strong>to</strong>mer satisfaction is determined, please refer <strong>to</strong> the Glossary on page 19.<br />
4.1 Overall satisfaction with metropolitan services<br />
• There was a slight increase in the overall satisfaction with metropolitan public transport (trains, trams and buses)<br />
in the <strong>March</strong> quarter which rose <strong>to</strong> 58.9 compared <strong>to</strong> 58.6 in the December quarter with satisfaction remaining, on<br />
average, at the ‘Somewhat satisfied’ range.<br />
Figure 3 Overall satisfaction with metropolitan public transport services (trains, trams and buses), <strong>March</strong> quarter<br />
2006 <strong>to</strong> <strong>March</strong> quarter <strong>2008</strong><br />
85<br />
Cus<strong>to</strong>mer Satisfaction Index<br />
Very<br />
satisfied<br />
Somewhat<br />
satisfied<br />
80<br />
75<br />
70<br />
65<br />
60<br />
55<br />
50<br />
Jan–Mar<br />
2006<br />
Apr–Jun<br />
2006<br />
Jul–Sept<br />
2006<br />
Oct–Dec<br />
2006<br />
Jan–Mar<br />
2007<br />
Apr–Jun<br />
2007<br />
Jul–Sept<br />
2007<br />
Oct–Dec<br />
2007<br />
Jan–Mar<br />
<strong>2008</strong><br />
Figure 4 Overall satisfaction with metropolitan train, tram, bus and taxi services, <strong>March</strong> quarter 2006 <strong>to</strong> <strong>March</strong><br />
quarter <strong>2008</strong><br />
Very<br />
satisfied<br />
85<br />
80<br />
Metropolitan trains<br />
Metropolitan trams<br />
Cus<strong>to</strong>mer Satisfaction Index<br />
Somewhat<br />
satisfied<br />
75<br />
70<br />
65<br />
60<br />
Metropolitan buses<br />
Metropolitan taxis<br />
55<br />
50<br />
Oct–Dec<br />
2005<br />
Jan–Mar<br />
2006<br />
Apr–Jun<br />
2006<br />
Jul–Sept<br />
2006<br />
Oct–Dec<br />
2006<br />
Jan–Mar<br />
2007<br />
Apr–Jun<br />
2007<br />
Jul–Sept<br />
2007<br />
Oct–Dec<br />
2007<br />
Jan–Mar<br />
<strong>2008</strong><br />
Overall cus<strong>to</strong>mer satisfaction indices for each of the metropolitan modes during the <strong>March</strong> quarter <strong>2008</strong> were:<br />
• Connex<br />
• Yarra Trams<br />
• Metropolitan buses<br />
• Metropolitan taxis<br />
60.5 (comparable <strong>to</strong> the December quarter)<br />
67.6 (comparable <strong>to</strong> the December quarter)<br />
66.4 (slight decrease)<br />
55.9 (slight decrease)<br />
10
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