Topaz Application Note - Interlogix

I can run Topaz, but when I click on the Help button(s), either nothing happens or I get the
error message “Action Cancelled.”
Reinstall the software.
I can run Topaz, but I don’t get any events, alarms, reports or status displays.
The Java Virtual machine is not running. Install the Microsoft Virtual Machine or Sun Java
Runtime Environment. The installation kits are available from the CD’s ‘troubleshooting’
folder.
Some Topaz functions don’t work, and when I move the cursor over the buttons, I get a red
circle with a line through it.
You are working ‘offline’. From Internet Explorer’s ‘file’ menu, uncheck the ‘work offline’
option.
On the Photos Tab in the cardholder database, the screen keeps refreshing.
This occurs because IE6 handles ‘cookies’ differently than IE 5.5.
Use the following procedure:
1. Click on the Internet Explorer icon to bring it up.
2. Click on Tools, Internet Options.
3. Click on the Privacy Tab.
4. Move the slide bar all the way down and click “OK” to save.
I get Script Errors when viewing live video for Multiple View page and Controller page.
At the server:
1. Double-click on the Internet Explorer icon to open it.
2. Click on Tools, Internet Options.
3. Click on the Security Tab.
4. Click on the Local Intranet icon.
5. Click on the Custom Level button.
6. Under “ActiveX controls and plug-ins” change “Download signed ActiveX controls”,
“Download unsigned ActiveX controls” and “Initialize and script ActiveX controls not
marked as safe” change all three to “Enable.”
7. Click OK to save.
At the Workstation:
1. Click on the Internet Explorer icon.
2. Click on Tools, Internet Options.
3. Click on the Security Tab.
4. Click on the Local intranet icon.
5. Click on the Custom Level button.
6. Under “ActiveX controls and plug-ins” change “Download signed ActiveX controls”,
“Download unsigned ActiveX controls” to “Enable” and Initialize and script ActiveX
controls not marked as safe” change all three to “Enable.”
7. Click on the Internet icon.
8. Click on the Custom Level button.