Topaz Application Note - Interlogix

I get an error message that the workstation cannot connect.
This can occur if the “workstation.hta” file at the workstation has an IP Address of
127.0.0.1 (localhost). The “workstation.hta” file must contain the IP Address of Topaz
server computer.
To check for a valid IP address:
1. At the Topaz Server, go to a command prompt. (Click Start, then Run, and enter
CMD). At the command prompt enter IPCONFIG.
2. Note the IP Address.
3. From My Computer, Open the C: drive.
4. Double-click on the Topaz directory.
5. Locate the file “Workstation”, a.k.a. “Workstation.hta.”
6. Right-mouse-click on the file and select “Open With…”
7. From the programs listed, select “Notepad”, and click OK.
Sample of a non-functional workstation.hta file:
8. Enter the correct IP Address and save the file.
9. Restart the Topaz.
Topaz shows the same screen even if I know it is wrong.
Internet Explorer has ‘cached’ the screen.
Disable ‘caching’ by:
1. Double-click on the Internet Explorer icon.
2. Click on Tools, Internet Options.
3. On the General Tab, click Settings.
4. Click on “Every visit to the page” to disable it.
5. Click “OK” to save.
The Add/Save Button of Time Schedules disappears after I click “Save.” I am using IE6.
This occurs because IE6 handles ‘cookies’ differently than IE 5.5.
Use the following procedure:
1. Click on the Internet Explorer icon to bring it up.
2. Click on Tools, Internet Options.
3. Click on the Privacy Connections Tab.
4. Move the slide bar all the way down and click “OK” to save.
I get system error messages.
Call UTC Fire & Security Technical Support (1-888-487-3287).
I get the error message “EMERGENCY, REBUILD CARD FILE.”
Call UTC Fire & Security Technical Support (1-888-487-3287).