Post office guide part i - India Post

(1) Refused unregistered articles which bear clearly on the outside the name and
address of the sender, are returned direct to the office of posting by head and suboffices
except that articles on which postage or any sum is due to be recovered, are
sent to the head office by those sub-offices not authorized to make daily dispatches
to the Returned Letter Office.
(2) Unclaimed and refused insured articles and refused uninsured registered articles
(including V.P. articles) are returned at once direct to the offices of posting for
delivery to the sender. If the senders of articles so returned to the office of posting
cannot be found, the articles are then sent to the Returned Letter Office.
NOTE : The expression “office of posting” means the delivery post office which serves the address of the
sender.
75. Disposal of articles sent to the Returned Letter Office. – (1) In the Returned Letter
Office, further endeavours are made to find the addressees of articles other than refused articles or
articles addressed to deceased persons. If the addressees cannot be found, those articles which
bear the name of the sender in the cover are returned to the office of posting for delivery to the
sender. Those which do not bear the name of sender on the cover are opened, for the purpose of
ascertaining the name and address of the sender; if the necessary information is found, the article
are returned to the sender; if it cannot be found, they are disposed of in the Returned Letter Office
after being detained for a certain fixed period.
(2) Refused articles and articles addressed to deceased persons are treated in the Returned
Letter Office, in the same manner as articles the addresses of which cannot be found.
76. Obligation of sender to pay postal charges. – The sender is bound to pay any postage
or other sum due on the undelivered or refused articles returned to him by the post office. In the
case of refused articles returned to him by the post office. In the case of refusal to pay the amount
due the post office has the remedy described in clause 52.
ENQUIRY AND COMPLAINTS
77. Suggestion and Complaints book.- A book for recording suggestions and complaints
is available at all Post Offices, during the working hours of the office.
78. Authority to whom complaints should be addressed. – All complaints should be
addressed to the local Superintendent of Post Offices except in the case of a First Class Head Post
Office the Postmaster in charge of which is competent to attend to any compliant relating to his
office.
79. Transmission of public complaints .- Bonafide complaints against the service
including reminders to previous complaints addressed to any officer of the Post Office, will be
accepted for transmission free of charge if tendered open or in an open cover at any Post.
Complaints relating to a V.P. article should be tendered at the post office where the V.P. article