Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
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1.2 Summary<br />
Punctuality<br />
Metropolitan trains<br />
Metropolitan trams<br />
V/Line Passenger<br />
Punctual <strong>to</strong> 4 minutes, 59 seconds: 86.0%<br />
Punctual <strong>to</strong> 5 minutes, 59 seconds: 90.7%<br />
Punctual <strong>to</strong> 4 minutes, 59 seconds: 82.2%<br />
Punctual <strong>to</strong> 5 minutes, 59 seconds: 85.3%<br />
84.8 per cent<br />
Reliability<br />
Metropolitan trains<br />
Percentage of timetable not delivered: 1.2%<br />
Percentage of network cancellations: 1.0%<br />
Metropolitan trams<br />
Percentage of timetable not delivered: 0.7%<br />
Percentage of network cancellations: 0.2%<br />
V/Line Passenger Percentage of services cancelled: 1.7%<br />
Payments<br />
Yarra Trams (KDR) received an incentive payment for reducing service disruption levels below the agreed<br />
contractual performance standards. The other opera<strong>to</strong>rs did not meet these performance standards and<br />
incurred penalty payments for the <strong>December</strong> quarter <strong>2009</strong>.<br />
Metropolitan trains - Metro<br />
Metropolitan trams - KDR<br />
Metropolitan trains - Connex<br />
Metropolitan trams - Metrolink<br />
V/Line Passenger<br />
Cus<strong>to</strong>mer satisfaction<br />
Metropolitan modes (trains, trams and buses)<br />
Metropolitan taxis<br />
V/Line Passenger trains<br />
V/Line Passenger coaches<br />
Availability of ticketing equipment<br />
Railway vending machines<br />
Railway valida<strong>to</strong>rs<br />
Tram vending machines<br />
Tram valida<strong>to</strong>rs<br />
Bus ticket issuing machines<br />
Bus valida<strong>to</strong>rs<br />
-$<strong>41</strong>3 thousand<br />
$450 thousand<br />
-$4.237 million<br />
-$231 thousand<br />
-$387 thousand<br />
59.7 index points<br />
57.5 index points<br />
73.4 index points<br />
71.7 index points<br />
98.70 per cent<br />
99.51 per cent<br />
97.7 per cent<br />
98.1 per cent<br />
99.4 per cent<br />
99.5 per cent<br />
4