Track Record 41, October to December 2009 - Public Transport ...

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1.2 Summary Punctuality Metropolitan trains Metropolitan trams V/Line Passenger Punctual to 4 minutes, 59 seconds: 86.0% Punctual to 5 minutes, 59 seconds: 90.7% Punctual to 4 minutes, 59 seconds: 82.2% Punctual to 5 minutes, 59 seconds: 85.3% 84.8 per cent Reliability Metropolitan trains Percentage of timetable not delivered: 1.2% Percentage of network cancellations: 1.0% Metropolitan trams Percentage of timetable not delivered: 0.7% Percentage of network cancellations: 0.2% V/Line Passenger Percentage of services cancelled: 1.7% Payments Yarra Trams (KDR) received an incentive payment for reducing service disruption levels below the agreed contractual performance standards. The other operators did not meet these performance standards and incurred penalty payments for the December quarter 2009. Metropolitan trains - Metro Metropolitan trams - KDR Metropolitan trains - Connex Metropolitan trams - Metrolink V/Line Passenger Customer satisfaction Metropolitan modes (trains, trams and buses) Metropolitan taxis V/Line Passenger trains V/Line Passenger coaches Availability of ticketing equipment Railway vending machines Railway validators Tram vending machines Tram validators Bus ticket issuing machines Bus validators -$413 thousand $450 thousand -$4.237 million -$231 thousand -$387 thousand 59.7 index points 57.5 index points 73.4 index points 71.7 index points 98.70 per cent 99.51 per cent 97.7 per cent 98.1 per cent 99.4 per cent 99.5 per cent 4
Section 2 Punctuality and Reliability For an explanation of how punctuality and reliability is determined, please refer to the Glossary on page 20. 2.1 Punctuality Please note: punctuality outcomes for metropolitan trains and trams discussed in the text below are based on revised measures introduced in the new franchise contracts, ie, punctual to 4 minutes and 59 seconds. Details of the results under both the previous and current measures appear in Table 1. Metropolitan trains Metropolitan Trams V/Line Passenger trains Metropolitan buses Metropolitan train punctuality in the December quarter 2009 was 86.0 per cent. This is lower than in the September quarter (88.6 per cent) and the December quarter 2008 (90.9 per cent). Tram punctuality (average over route) in the December quarter 2009 (82.2 per cent) was comparable with the previous quarter (82.3 per cent) and higher than the December quarter 2008 (78.5 per cent). Regional train punctuality was 84.8 per cent in the December quarter 2009, lower than in the previous quarter (89.3 per cent) and the December quarter 2008 (88.2 per cent). Metropolitan buses. Metropolitan bus punctuality was 93.9 per cent in the December quarter 2009. This is comparable with the previous quarter result (94.2 per cent). Table 1 On-time performance for trains, trams and buses as a percentage of services run, December quarter 2008 to December quarter 2009 Oct-Dec 2008 Jan–Mar 2009 Apr–Jun 2009 Jul–Sept 2009 Oct-Dec 2009 Metropolitan trains 4 minutes, 59 seconds 5 minutes, 59 seconds 90.9 94.2 85.1 88.7 86.3 90.2 88.6 92.4 86.0 90.7 Metropolitan trams – average over route 4 minutes, 59 seconds 5 minutes, 59 seconds 78.5 81.9 77.9 81.4 80.0 83.5 82.3 85.3 82.2 85.3 Metropolitan trams – at destination V/Line Passenger trains 4 minutes, 59 seconds 5 minutes, 59 seconds 66.8 71.8 66.2 71.2 68.9 74.0 71.9 76.6 71.8 76.7 88.2 82.0 86.5 89.3 84.8 Metropolitan buses 93.7 94.5 94.5 94.2 93.9 5 Track Record ISSuE 41
Page 1: ISSUE 41 Services October to Decemb
Page 4 and 5: MINISTER’S FOREWORD An important
Page 8 and 9: Figure 1 On-time performance for tr
Page 10 and 11: For details of thresholds for passe
Page 12 and 13: The payment information provided in
Page 14 and 15: Section 4 Customer Satisfaction For
Page 16 and 17: 4.3 Key aspects of service quality
Page 18 and 19: V/Line Passenger trains • Regiona
Page 20 and 21: Section 5 Performance of Automatic
Page 22 and 23: Section 6 Glossary of Terminology 6
Page 24 and 25: Operators who fail to meet minimum
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