Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
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Section 1<br />
Introduction and Summary<br />
1.1 Introduction<br />
This edition of <strong>Track</strong> <strong>Record</strong> provides details on the performance of public transport services in Vic<strong>to</strong>ria<br />
for the period from <strong>Oc<strong>to</strong>ber</strong> <strong>to</strong> <strong>December</strong> <strong>2009</strong> (referred <strong>to</strong> as the <strong>December</strong> quarter <strong>2009</strong>).<br />
During that period, new franchise contracts for the operation of Melbourne’s passenger train and tram<br />
networks commenced. From 30 November <strong>2009</strong>, Metro Trains Melbourne (operating as Metro) and<br />
Keolis Downer EDI (operating as Yarra Trams (KDR)) commenced eight-year contracts with the<br />
Vic<strong>to</strong>rian Government.<br />
The new contracts and cus<strong>to</strong>mer charters include revised definitions for punctuality and reliability measures<br />
and new service level thresholds for passenger compensation:<br />
• Metropolitan trains and tram services are now regarded as punctual if they arrive no earlier than 59 seconds<br />
before and no later than four minutes and 59 seconds after the timetabled arrival time.<br />
• Reliability for metropolitan trains and trams is now based on the percentage of the timetable delivered.<br />
Performances measures for regional trains and coaches and for metropolitan buses are unchanged.<br />
Further explanations and threshold details are outlined in the Glossary at the back of this bulletin.<br />
To enable comparisons of performance of current and past performance, punctuality and reliability figures<br />
based on both the new and former measures are provided in Section 2 of this bulletin.<br />
The means by which the new franchisees are funded has also changed including the method by which<br />
incentive and penalty payments are determined. These changes are explained in the Payments section<br />
of this bulletin.<br />
Please note:<br />
Metropolitan trains =<br />
Connex (<strong>Oc<strong>to</strong>ber</strong> 1 –<br />
November 29) and Metro<br />
(November 30 – <strong>December</strong> 31)<br />
Metropolitan trams =<br />
Yarra Trams operated by Metrolink<br />
(<strong>Oc<strong>to</strong>ber</strong> 1 – November 29)<br />
and KDR (November 30 – <strong>December</strong> 31<br />
Regional trains<br />
= V/Line Passenger<br />
3<br />
<strong>Track</strong> <strong>Record</strong> ISSuE <strong>41</strong>