Track Record 41, October to December 2009 - Public Transport ...

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Track Record 41, October to December 2009 - Public Transport ...

Track Record 41, October to December 2009 - Public Transport ...

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DOT4775/10

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DOT4775/10

Page 1: ISSUE 41 Services October to Decemb
Page 4 and 5: MINISTER’S FOREWORD An important
Page 6 and 7: 1.2 Summary Punctuality Metropolita
Page 8 and 9: Figure 1 On-time performance for tr
Page 10 and 11: For details of thresholds for passe
Page 12 and 13: The payment information provided in
Page 14 and 15: Section 4 Customer Satisfaction For
Page 16 and 17: 4.3 Key aspects of service quality
Page 18 and 19: V/Line Passenger trains • Regiona
Page 20 and 21: Section 5 Performance of Automatic
Page 22 and 23: Section 6 Glossary of Terminology 6
Page 24 and 25: Operators who fail to meet minimum