Track Record 41, October to December 2009 - Public Transport ...

Section 5
Performance of Automatic Ticketing
System (ATS) Equipment
See the Glossary on page 20 for details on Customer-Defined Availability (CDA) reporting and a background
on the ticketing contracts.
Note: all figures in this section relate to the performance of the Metcard ticketing system and equipment.
5.1 Railway station ticketing equipment
Availability of railway station ticketing equipment exceeded the relevant targets in the December quarter 2009.
Table 10 ATS CDA for ticketing equipment at railway stations (%)
Device Target Oct-Dec 2008 Jan-Mar 2009 Apr-Jun 2009 Jul-Sep 2009 Oct-Dec 2009
Vending machines 98.26 98.71 98.46 98.71 98.77 98.70
Validators 99.47 99.57 99.51 99.50 99.56 99.51
5.2 Tram and bus ticketing equipment
Availability remains high for ticketing machines and validators on trams and buses.
Table 11 ATS availability for mobile equipment (%)
Mode Device Oct-Dec 2008 Jan-Mar 2009 Apr-Jun 2009 Jul-Sep 2009 Oct-Dec 2009
Tram
Vending
machines
97.8 96.7 97.6 98.2 97.7
Validators 98.1 97.5 98.1 98.4 98.1
Bus Issuing machines 99.6 99.3 99.5 99.6 99.4
Validators 99.5 99.3 99.5 99.4 99.5
5.3 Long term trends
The availability of ticketing equipment on metropolitan trains and buses has remained very high over the past
two and a half years.
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