Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
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Metropolitan taxis<br />
• Metropolitan taxis recorded an overall cus<strong>to</strong>mer satisfaction result of 57.5 points, a slight increase on the<br />
September quarter result of 55.2.<br />
• There was no significant change in any key service aspects between the September and <strong>December</strong> quarters.<br />
Figure 11 Cus<strong>to</strong>mer satisfaction with metropolitan taxis, <strong>December</strong> quarter <strong>2009</strong><br />
Service aspects<br />
ranked highest <strong>to</strong> lowest<br />
Overall satisfaction<br />
Personal security<br />
Booking service<br />
Taxi ranks<br />
Fares and payment system<br />
Passenger travel experience<br />
Finding a taxi<br />
Price<br />
Taxi drivers<br />
Information<br />
No significant<br />
change from<br />
September<br />
quarter <strong>2009</strong><br />
<strong>to</strong> <strong>December</strong><br />
quarter <strong>2009</strong>.<br />
0 10 20 30 40 50 60 70 80 90 100<br />
Cus<strong>to</strong>mer Satisfaction Index<br />
17<br />
<strong>Track</strong> <strong>Record</strong> ISSuE <strong>41</strong>
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