Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
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V/Line Passenger trains<br />
• Regional train services recorded an overall cus<strong>to</strong>mer satisfaction of 73.4 points, a slight decrease compared<br />
with the September quarter result (75.0 points)<br />
• The service area of Personal security recorded a significant decrease compared with the September quarter.<br />
Figure 9 Cus<strong>to</strong>mer satisfaction with V/Line Passenger trains, <strong>December</strong> quarter <strong>2009</strong><br />
Service aspects<br />
ranked highest <strong>to</strong> lowest<br />
Overall satisfaction<br />
V/Line staff<br />
Price<br />
V/Line Ticketing<br />
Passenger Travel experience<br />
Running of services<br />
Information<br />
V/Line Train stations<br />
Personal security<br />
Statistically<br />
significant<br />
decrease<br />
from September<br />
quarter <strong>2009</strong><br />
<strong>to</strong> <strong>December</strong><br />
quarter <strong>2009</strong><br />
0 10 20 30 40 50 60 70 80 90 100<br />
Cus<strong>to</strong>mer Satisfaction Index<br />
V/Line Passenger coaches<br />
• V//Line passenger coaches recorded an overall satisfaction score of 71.7 points, a slight decrease from the<br />
September quarter result (73.0 points)<br />
• There was no significant change in any key service aspects between the September and <strong>December</strong> quarters.<br />
Figure 10 Cus<strong>to</strong>mer satisfaction with V/Line Passenger coaches, <strong>December</strong> quarter <strong>2009</strong><br />
Service aspects<br />
ranked highest <strong>to</strong> lowest<br />
Overall satisfaction<br />
V/Line staff<br />
Price<br />
Personal security<br />
Information<br />
V/Line ticketing<br />
Passenger travel experience<br />
Running of services<br />
V/Line coach s<strong>to</strong>ps<br />
No significant<br />
change from<br />
September<br />
quarter <strong>2009</strong><br />
<strong>to</strong> <strong>December</strong><br />
quarter <strong>2009</strong>.<br />
0 10 20 30 40 50 60 70 80 90 100<br />
Cus<strong>to</strong>mer Satisfaction Index<br />
16