Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
Track Record 41, October to December 2009 - Public Transport ...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Figure 4 Overall satisfaction with metropolitan train, tram, bus and taxi services,<br />
<strong>December</strong> quarter 2007 <strong>to</strong> <strong>December</strong> quarter <strong>2009</strong><br />
Cus<strong>to</strong>mer Satisfaction Index<br />
VERY<br />
SATISFIED<br />
85<br />
80<br />
75<br />
70<br />
SOMEWHAT<br />
SATISFIED<br />
65<br />
60<br />
55<br />
50<br />
Oct–Dec<br />
2007<br />
Jan–Mar<br />
2008<br />
Apr–Jun<br />
2008<br />
Jul–Sep<br />
2008<br />
Oct–Dec<br />
2008<br />
Jan–Mar<br />
<strong>2009</strong><br />
Apr–Jun<br />
<strong>2009</strong><br />
Jul–Sep<br />
<strong>2009</strong><br />
Oct–Dec<br />
<strong>2009</strong><br />
Metropolitan trains<br />
Metropolitan trams<br />
Metropolitan buses<br />
Metropolitan taxis<br />
4.2 Overall satisfaction with V/Line Passenger services<br />
Overall cus<strong>to</strong>mer satisfaction indices for the regional modes recorded slight decreases during the <strong>December</strong><br />
quarter <strong>2009</strong>.<br />
• V/Line Passenger trains 73.4 index points<br />
• V/Line Passenger coaches 71.7 index points<br />
Figure 5 Overall satisfaction with V/Line Passenger trains and coaches, <strong>December</strong> quarter 2007<br />
<strong>to</strong> <strong>December</strong> quarter <strong>2009</strong><br />
Cus<strong>to</strong>mer Satisfaction Index<br />
VERY<br />
SATISFIED<br />
85<br />
80<br />
75<br />
70<br />
SOMEWHAT<br />
SATISFIED<br />
65<br />
60<br />
55<br />
50<br />
Oct–Dec<br />
2007<br />
Jan–Mar<br />
2008<br />
Apr–Jun<br />
2008<br />
Jul–Sep<br />
2008<br />
Oct–Dec<br />
2008<br />
Jan–Mar<br />
<strong>2009</strong><br />
Apr–Jun<br />
<strong>2009</strong><br />
Jul–Sep<br />
<strong>2009</strong><br />
Oct–Dec<br />
<strong>2009</strong><br />
V/Line Passenger trains<br />
V/Line Passenger coaches<br />
13<br />
<strong>Track</strong> <strong>Record</strong> ISSuE <strong>41</strong>