JOB DESCRIPTION - Wave Leisure

JOB DESCRIPTION
Job Title:
Job Purpose:
Based at:
Reports to:
Hours:
RECREATION ASSISTANT – DLC301
Undertake all functions involved in running the Centre which will
include preparation of the facilities for customers. Assist in
implementing new initiatives and providing an exceptional
service to customers.
Downs Leisure Centre
Operations Manager, Deputy Manager & Centre Manager
39 per week to include weekends and bank holidays.
Customer Service
The priority of the Recreation Assistant is to provide a friendly and efficient full service
to all of its customers at all times which means adherence to the Wave Leisure
Customer Charter, Corporate and job specific Obsessions.
To pro-actively provide information to promote the Centre to the public at all times
and to respond positively to customer enquiries.
General Tasks
To ensure day to day preparation of facilities eg equipment set ups.
To undertake coaching/supervision of courses and sessions as required.
To assist with reception duties if required, including cash handling. To ensure
that financial regulations are carried out by casual and coaching staff.
To ensure that all users behave in an orderly manner at all times and take
appropriate action should any member of the public misuse the facilities.
To clean all areas of the Centre including changing rooms, toilets, showers,
storeroom and drains to ensure exceptional standards of hygiene and
cleanliness.
Ensure consistently high standards of cleanliness and hygiene at all times and
undertake periodic checks of different areas completing check lists as
required.
To assist with the delivery of continuous improvement plans.
To assist in the maintenance, use and updating of safety equipment and to
ensure that the requirements of the Health and Safety at Work Act are
properly adhered to.
To be diligent about compliance with the Trust’s Health and Safety Policy.
To take on relevant responsibilities during Emergency Procedures.

Other Duties
To attend any training as deemed appropriate by the Head of Operations.
To carry out other duties as required.
To adhere to Wave Leisure Trust’s policies and procedures.
I agree to accept this Job Description.
Signed:
Name:
Date:
PERSON SPECIFICATION – RECREATION ASSISTANT
Disposition
Experience
Qualifications
Specialist Knowledge
Skills
Other
Essential
Customer focused
Driven and Enthusiastic
Passion for providing
exceptional service
Can do attitude
Pro-active
Team Player
Interpersonal skills
Recognised sporting
qualification
Able to organise leisure sessions
in at least one activity.
Communication skills
To be flexible to the changing
demands of the business.
To be able to follow Wave
Leisure Trust Policies and
Procedures.
Desirable
Similar work environment
Knowledge of COSHH
regulations
Coaching Qualification
First Aid Certificate