East Bay Coalition for the Homeless - Roger Williams University

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Table of Contents Executive Summary....................................................................................................................... 1 Introduction and Background......................................................................................................... 2 Research Process.......................................................................................................................... 3 Research Objectives.......................................................................................................... 6 Secondary Research.......................................................................................................... 6 Research Framework......................................................................................................... 7 Survey Development.......................................................................................................... 13 Survey Distribution............................................................................................................. 14 Findings & Analysis........................................................................................................................ 15 Statistical Analysis.............................................................................................................. 16 Description of Survey Respondents................................................................................... 17 EBCH Awareness............................................................................................................... 18 Current EBCH Image......................................................................................................... 19 Potential EBCH Messaging................................................................................................ 20 Fundraising Activities.......................................................................................................... 21 Limitations...................................................................................................................................... 22 Appendix: Board Survey............................................................................................................... 23 47
Executive Summary This report discusses the development and analysis of a survey that is the first step in the process of assessing the East Bay Coalition for the Homeless’ (EBCH) brand and current image. Data from this study will later inform a marketing strategy to increase awareness and funding for the organization. This survey targets the EBCH and East Bay Community Action Program (EBCAP) boards. The process started with secondary research, establishing research objectives, and drafts of test surveys. A final survey was distributed to both boards, allowing researchers to use a census method when collecting and coding the final data. Key findings include: 1. A lack of awareness regarding EBCH is as predicted. Board members believe there is a positive perception of the EBCH among the very small population within the community that is aware of the organization. 2. The current marketing strategies are not effectively telling the “EBCH story.” 3. Future marketing strategies can build on the EBCH’s strengths of a dedicated staff and board. 4. Future strategies might also take advantage of the EBCH’s special niche in the Rhode Island service-to-the-homeless community: the provision of services to create independent families who can move forward without needing continuing support. The class working for EBCH during the spring semester will finalize community and donor surveys and then use the results from all the surveys to develop marketing strategies to build the EBCH brand image and to increase donations. 48
Page 1 and 2: EAST BAY COALITION FOR THE HOMELESS
Page 3 and 4: CPC Project Disclaimer: The reader
Page 5 and 6: Table of Contents Executive Summary
Page 7 and 8: Project Goals & Objectives Client R
Page 9 and 10: Fall 2012 Baseline Board Survey See
Page 11 and 12: Situation Analysis Organizational A
Page 13 and 14: Competitive Analysis: Internet Acce
Page 15 and 16: Competitive Analysis: Social Media
Page 17 and 18: Competitive Analysis: Differential
Page 19 and 20: SWOT Analysis Strengths 1. Staff’
Page 21 and 22: Positioning Strategy There are a nu
Page 23 and 24: Logo The existing logo, while recog
Page 25 and 26: Additional Messaging Under the “O
Page 27 and 28: Communication Objectives, Strategie
Page 29 and 30: Blogging Blogs provide a voice for
Page 31 and 32: Facebook Guidelines & Strategies 1.
Page 33 and 34: LinkedIn LinkedIn can help the EBCH
Page 35 and 36: Youtube/Vimeo Short videos provide
Page 37 and 38: Press Releases/Media Advisories/New
Page 39 and 40: Suggested Events 1. Walk-together:
Page 41 and 42: RIPTA Advertising A program of “i
Page 43 and 44: Donor Premiums There are a number o
Page 45 and 46: Sample Executions Sample Business C
Page 47 and 48: EAST BAY COALITION FOR THE HOMELESS
Page 49 and 50: Campaign Evaluation What to Track W
Page 51: Appendix A Fall 2012 Research Repor
Page 55 and 56: Research Process Research Objective
Page 57 and 58: Findings and Analysis Statistical A
Page 59 and 60: If you were not on the EBCH board,
Page 61 and 62: If you were asked to describe the E
Page 63 and 64: If the EBCH did not exist, what wou
Page 65 and 66: EBCAP Board Responses: Again, messa
Page 67 and 68: The spread of the ratings is presen
Page 69 and 70: C. How the Relationship with the EB
Page 71 and 72: Board Survey 66
Page 73 and 74: THESE ARE QUESTIONS FOR EBCH BOARD
Page 75 and 76: ALL RESPONDENTS SEE THE REMAINING Q
Page 77 and 78: ALL9 * Listed below are four potent
Page 79 and 80: ALL14 How effective is each of thes
Page 81 and 82: Appendix B December 13, 2012, EBCH
Page 83 and 84: You would continue to advocate for
Page 85 and 86: How many events per year... Should
Page 87 and 88: Differentiating Characteristics •
Page 89 and 90: Appendix C Spring 2013 Research Res
Page 91 and 92: Education 60% 50% 40% 30% 20%
Page 93 and 94: Familiarity w/ Other Organizations
Page 95 and 96: Donations: EBCH and Others Reasons
Page 97 and 98: Donate to other charities 100% 90%
Page 99 and 100: Know Anyone Associated with the EBC
Page 101 and 102: Message Effectiveness Tested five r
Page 103 and 104:
This first question is a SCREENING
Page 105 and 106:
FD5 How likely are you to encourage
Page 107 and 108:
FD9 Why do you no longer donate to
Page 109 and 110:
CD5 How likely are you to encourage
Page 111 and 112:
CD10 Which of these fundraising eve
Page 113 and 114:
CM4 What percentage of people in th
Page 115 and 116:
CM8 How likely might you be to dona
Page 117 and 118:
CM12 What factors do you consider w
Page 119 and 120:
CL5 What is the highest degree or l
Page 121 and 122:
Networked Nonprofits: Maturity of P
Page 123 and 124:
At this stage, the organization doe
Page 125 and 126:
Organizations in this category have
Page 127 and 128:
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Page 129 and 130:
124
Page 131 and 132:
FOR IMMEDIATE RELEASE East Bay Comm
Page 133 and 134:
Appendix G Radio PSA Alert Template
Page 135 and 136:
Appendix I Press Kit Guidelines Wha
Page 137 and 138:
Appendix J WordPress Guide 132
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East Bay Coalition for the Homeless - Roger Williams University

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