Annual Report 2012 - Knorr-Bremse AG.
Annual Report 2012 - Knorr-Bremse AG.
Annual Report 2012 - Knorr-Bremse AG.
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<strong>Report</strong><br />
97<br />
NEO Version 5 is introduced<br />
NEO System Diagnostics is an electronic diagnostic platform for commercial vehicles that provides comprehensive,<br />
rapid and professional support for the servicing of electronic systems. NEO communicates<br />
either via a diagnostic interface or via the vehicle’s onboard electronic control unit. It covers a range of<br />
functions from error code diagnostics right down to complete systems analysis. Even complex faults can<br />
be easily traced. During the year in question, <strong>Knorr</strong>-<strong>Bremse</strong> introduced NEO 5 – a new version that extends<br />
the tool’s functionality by adding ABS6 and the EAC2 electronic air treatment unit.<br />
<strong>Knorr</strong>-<strong>Bremse</strong> India expands it service network<br />
In the long term India promises to be one of the world’s biggest growth markets in the commercial<br />
vehicle sector, and this has led Indian dealers and workshops to assign increasing priority to fleet servicing.<br />
<strong>Knorr</strong>-<strong>Bremse</strong> India responded to this market trend in the year under review with the further<br />
substantial expansion of its service network. The number of authorized <strong>Knorr</strong>-<strong>Bremse</strong> dealers was increased<br />
by seven to 52, and ten additional service centers opened for business.<br />
On the product side, in the aftermarket sector <strong>Knorr</strong>-<strong>Bremse</strong> India introduced a new, high-precision<br />
manual slack adjuster. The company also developed a footbrake valve that will in future provide an alternative<br />
to a competitor product in the aftermarket.<br />
Service Training Center for brake equipment starts up in Pune<br />
Several years ago, the charitable organization <strong>Knorr</strong>-<strong>Bremse</strong> Global Care e. V. funded the construction<br />
and equipment of a hostel for over a hundred trainees at Don Bosco Tech – India, an organization that<br />
provides training programs for young people, amongst other places in Pune, Central India. The hostel<br />
offers places to vocational students from poorer areas in Pune and the four neighboring districts in<br />
Maharashtra state.<br />
Employees from<br />
<strong>Knorr</strong>-<strong>Bremse</strong> India<br />
teach trainees to<br />
repair brake components.<br />
In the year under review – again in collaboration with Don Bosco – a brake equipment service training<br />
center was opened close to the hostel where employees from <strong>Knorr</strong>-<strong>Bremse</strong> India teach the students<br />
to repair the most common brake components in India. This training will greatly improve the<br />
students’ chances of finding work – with a good chance of some being taken on by one of the many<br />
<strong>Knorr</strong>-<strong>Bremse</strong> service centers.<br />
<strong>Knorr</strong>-<strong>Bremse</strong> further develops aftermarket strategy for the Middle East<br />
Every year, more than 100,000 commercial vehicles over six tonnes are sold in the Middle East, making<br />
this one of the most rapidly developing regions in the world. Growth is driven in particular by urban<br />
buses and trucks used in the construction and logistics sectors. The need to keep these on the road<br />
is boosting demand for OEM-quality spare parts and comprehensive service.<br />
During <strong>2012</strong> <strong>Knorr</strong>-<strong>Bremse</strong> actively developed its sales strategy for the Middle East in a bid to benefit<br />
from the high levels of growth in the region. A targeted aftermarket strategy was developed, with a<br />
range of measures aimed at improving the service support offered by the local sales network.