Job Description - Capital Area Food Bank

Job Description
Job Title:
Classification:
Department:
Reports to:
Customer Service Coordinator
Non-Exempt
Partner Relations
Manager of Partner Relations
Job Summary:
This position will provide optimal customer service to all visitors to the Invoicing Office. This
position encourages distribution of product information through emails, flat screen display and
partner agency website. This position primarily prepares and reviews orders for pulling by
Operations personnel. This position assists partner agencies, especially, in making the best use of
available product in all categories for their programs. In addition, the Customer Service
Coordinator will coordinate closely with Accounting, Food Resources and Operations to ensure
an accurate inventory.
Major Responsibilities/Activities:
1. Interacts with representatives of partner agencies in a courteous and polite manner. Duties
include monitoring partner agency restrictions and enforcing the food bank's shopping
policies and procedures.
2. Facilitates Shopping 101 sessions for new shoppers of partner agencies; ensures shoppers
lists for all partner agencies are current.
3. Updates partner agency contact information in Primarius and Raiser’s Edge.
4.
5. Conducts daily audit of confirmed invoices.
6. Maintains a clean and hospitable partner agency lounge: ensures coffee is available for
visitors and samples of promotional food items are provided on a regular basis.
7. Coordinates displays of information with Programs staff.
8. Ensures that all invoices are signed and the correct form of payment is remitted; completes
an accurate day-end reconciliation of all accounts including confirming all applicable
invoices.
9. Provides additional assistance when necessary and reports issues to be addressed to all
applicable food bank departments including Food Resources, Partner Relations and
Operations.
10. Monitors and reports discrepancies as they arise from the invoicing procedure.
11. Coordinates and maintains delivery and distribution schedules.
12. Provides training to volunteers as required.
13. Provides support to Partner Relations staff especially in support of Metropolitan Area Hunger
Conference and Northern Virginia Hunger Summit.
14. Other duties as assigned.
Knowledge, Skills, Abilities:
Exhibits excellent communications skills, both verbal and written in addition to excellent
listening skills
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Exhibits strong organizational skills; ability to prioritize and manage multiple tasks
Demonstrates experience working in a dynamic, productive team environment
Demonstrates proficiency in Microsoft Office software to include: Word, Excel,
PowerPoint and Outlook programs.
Possesses the ability to work professionally with a diverse constituent base.
Presents a professional appearance and demeanor
Demonstrates commitment to the mission of the CAFB
Spanish language skills desired
Essential Physical Functions:
Physical activities involve sitting for 80% of the work day.
Occasionally lifts office supplies up to 20 pounds.
Work Environment:
Normal business office, with frequent tight deadlines
Monday – Friday from 7:30 am to 4:00 pm weekly; occasional Saturday and evening
hours.
EOE
www.capitalareafoodbank.org
Note: Nothing in this job description restricts management’s right to assign or reassign
duties and responsibilities to this job at any time.
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