The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
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Speaking and listening<br />
Does <strong>the</strong> spoken communication include:<br />
• exchange <strong>of</strong> information, such as answering<br />
customer enquiries, asking questions <strong>of</strong> clarification,<br />
giving instructions and explanations, responding to<br />
interview questions, giving prepared presentations<br />
• face-to-face communication, by phone, or in groups<br />
• discussion to clarify issues, solve problems or<br />
consolidate working relations, such as chairing a<br />
meeting, negotiating with customers or participating<br />
in a focus group<br />
Does <strong>the</strong> listening require:<br />
• short, simple instructions such as evacuation<br />
procedures<br />
• main ideas and supporting points, such as in a<br />
training session<br />
• presentations containing logic, arguments,<br />
explanations, such as marketing presentations<br />
• Is <strong>the</strong>re opportunity for ongoing feedback<br />
• What is <strong>the</strong> power relationship between <strong>the</strong><br />
participants<br />
• Is <strong>the</strong> exchange structured or more open-ended<br />
Numeracy<br />
• Does a ma<strong>the</strong>matical process or calculation have to<br />
be carried out If so for what purpose<br />
• To what extent are <strong>the</strong> processes, calculations<br />
routine and familiar<br />
What numeracy tasks have to be completed:<br />
• Are estimation skills involved<br />
• Is accuracy required<br />
• What maths language has to be used<br />
• What maths calculations are involved<br />
Source: <strong>Training</strong> Package Development Handbook: LLN – <strong>Training</strong> Packages and LLN – Units <strong>of</strong> competency.<br />
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