The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
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Template 4: Ga<strong>the</strong>ring information on LLN communication<br />
modes to develop assessment questions<br />
You can ask <strong>the</strong> following questions for each workplace task. Answers can be used to flesh out information in<br />
a competency conversation or as <strong>the</strong> basis for formal questions in an oral assessment.<br />
General overview questions<br />
Reading<br />
Does <strong>the</strong> reading require:<br />
Example assessment questions<br />
• ‘read and do’, such as following routine instructions or<br />
Occupational Health and Safety signage<br />
• locating relevant information in workplace<br />
documentation, such as <strong>the</strong> correct form, section <strong>of</strong> a<br />
form or specific information<br />
• interpretation and judgement such as problem solving,<br />
interpreting procedures or selecting what is applicable<br />
from one or a number <strong>of</strong> documents<br />
• integration <strong>of</strong> different pieces <strong>of</strong> information into one<br />
cohesive whole, such as developing new procedures<br />
• comparisons <strong>of</strong> data based on statistical or computer<br />
presented information<br />
• graphics, charts, diagrams or technical displays<br />
Writing<br />
Does <strong>the</strong> writing include:<br />
• symbols, signature, numbers or diagrams<br />
• short notes and messages where <strong>the</strong> content is important<br />
ra<strong>the</strong>r than <strong>the</strong> style, such as informal shift reports or<br />
messages to colleagues<br />
• completing forms with relevant personal or factual details<br />
such as tally sheets, workplace records or personnel<br />
forms<br />
• reports, notices and memos where <strong>the</strong> writing style is<br />
in keeping with <strong>the</strong> demands <strong>of</strong> <strong>the</strong> audience and <strong>the</strong><br />
purpose <strong>of</strong> <strong>the</strong> communication such as minutes <strong>of</strong> meetings,<br />
Standard Operating Procedures or accident reports<br />
• reports, letters or notes which put forward a coherent<br />
position or conclusion, such as planning documents or<br />
promotional letters<br />
74 <strong>The</strong> <strong>Crux</strong> <strong>of</strong> <strong>the</strong> <strong>Matter</strong> - Language, Literacy and Numeracy and Vocational Education and <strong>Training</strong>