The Crux of the Matter - Training Queensland - Queensland ...

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Template 3: Gathering information on LLN aspects of communication in the workplace You could ask the following questions in a workplace to formulate evidence that is relevant to the content of the competencies being assessed and assist you to gather evidence about relevant LLN competence related to the job. Question Example What communication systems are in place within the organisation What is the purpose of the communication How does the workplace manage internal communication How do employees communicate with management What paperwork is required How do people communicate cooperatively in the workplace Question Yes No Example Does the position / role read or write reports Does the position / role receive and send messages If so, in writing or verbally Does the position / role discuss and agree on rosters Does the position / role participate in collective enterprise bargaining / individual workplace agreements Does the position / role follow or give written or verbal instructions to perform tasks or have tasks performed Does the position / role supervise others 72 The Crux of the Matter - Language, Literacy and Numeracy and Vocational Education and Training
Question Yes No Example Are there standard operating procedures or similar to be written or read Is there interaction with the public, wider community and customers Oral or written Does the position / role take phone enquiries, or deal with customers or clients Does the position / role give presentations to members of the public or community groups Is it necessary to follow or give instructions to use technology to complete tasks in the workplace Does the position / role have to read manuals, use a machine and / or use the correct technical terminology How do staff in the workplace communicate when teaching / learning new skills What on-the-job training is done Is a training manual used Is it paper based or electronic Do people use LLN to pursue personal needs or goals Does the position / role need to give or listen to an explanation of personal matters which affect work Does the position / role need to develop career paths, individual training plans Source: Training Package Development Handbook: LLN – Training Packages and LLN – Units of competency. (This resource is no longer available online). 73
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The Crux of the Matter 2011: Langua
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Contents Purpose of this resource 4
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Introduction Since 1998, LLN conten
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LLN and Employability Skills Traini
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Training Workplace Balancing the th
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Numeracy Numeracy is the ability to
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Measuring LLN success against the A
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Fact Files 15
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Tip 1: Communicating with clients C
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Tip 3: Gathering information There
Page 21 and 22: Tip 4: Teacher, trainer and assesso
Page 23 and 24: Tip 5: Developing and monitoring pr
Page 25 and 26: Tip 7: Locating LLN in Training Pac
Page 27 and 28: Unpacking a single unit Here is a s
Page 29 and 30: 6. Examine the specific documents a
Page 31 and 32: The third example could require tha
Page 33 and 34: Tip 9: Identifying LLN skills of th
Page 35 and 36: Case study A training provider has
Page 37 and 38: Formative assessment is an ongoing
Page 39 and 40: Tip 11: Assessment as a pathway to
Page 41 and 42: For example, if an assessor is aski
Page 43 and 44: 3. Gather together all the material
Page 45 and 46: 6. Redesign materials and assessmen
Page 47 and 48: 7. Provide models for observation a
Page 49 and 50: Possible support models 1. Liaison
Page 51 and 52: • Support for learners in the Com
Page 53 and 54: AQTF Standard 1: The RTO provides q
Page 55 and 56: AQTF Standard 2: The registered tra
Page 57 and 58: AQTF Standard 3: Management systems
Page 59 and 60: Checklist 3: LLN observation checkl
Page 61 and 62: Macro skill Level Type of task Fill
Page 63 and 64: Information sheet 1: Complexity in
Page 65 and 66: Information sheet 2: Identifying th
Page 67 and 68: The following table can be used to
Page 69 and 70: Template 1: Analysis of LLN macro s
Page 71: Record the performance criteria num
Page 75 and 76: Speaking and listening Does the spo
Page 77 and 78: Legislation, policy and guidelines
Page 79 and 80: Specific VET learners Literacy supp
Page 82: The Crux of the Matter 2011: Langua
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