The Crux of the Matter - Training Queensland - Queensland ...

Checklist 2: RTO communication checklist
In order to comply with access and equity requirements a RTO can ask itself these questions about the
efficacy and coverage of their communication to clients.
Clearly any ‘no’ answers will require a rectifying action.
Evidence for ‘yes’ answers should be recorded and fully documented for AQTF compliance and auditing
purposes.
Is our information: Yes No
accurate and comprehensive (based on up-to-date sources)
accessible in a number of formats (print, online, info line)
non-discriminatory.
Does our information:
outline entry requirements in terms of qualifications or competencies
show the range of pathways to the qualification
cover fees, charges, refunds and exemptions
indicate available support services
outline learning options and flexible learning and assessment arrangements
outline the training including content and vocational outcomes from successful completion
of nationally recognised training
outline the possible vocational demands of current workplaces
cover information on the rights of learners and the responsibilities of the RTO towards their
learners
Do we have a mechanism for evaluating the suitability of our communication
58 The Crux of the Matter - Language, Literacy and Numeracy and Vocational Education and Training