The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
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AQTF Standard 3: Management systems are responsive to <strong>the</strong> needs <strong>of</strong> clients,<br />
staff and stakeholders, and <strong>the</strong> environment in which <strong>the</strong> registered training<br />
organisation operates<br />
Yes<br />
No<br />
Element 3.1 <strong>The</strong> RTO’s<br />
management <strong>of</strong> its operations<br />
ensures clients receive <strong>the</strong><br />
services detailed in <strong>the</strong>ir<br />
agreement with <strong>the</strong> RTO.<br />
Do we know what LLN qualifications and informal skills<br />
our trainers and assessors have<br />
<br />
Do we have a mechanism for documenting pr<strong>of</strong>essional<br />
development options and monitoring outcomes<br />
<br />
Do we have mechanisms in place to monitor <strong>the</strong><br />
effective management <strong>of</strong> LLN issues in training and<br />
assessment (policy, staff, resources)<br />
<br />
<br />
Element 3.2 <strong>The</strong> RTO uses a<br />
systematic and continuous<br />
improvement approach to <strong>the</strong><br />
management <strong>of</strong> operations.<br />
Do we have mechanisms in place to measure our<br />
performance<br />
<br />
Do we have processes for collecting and collating<br />
information<br />
<br />
Do we have mechanisms to document <strong>the</strong>se processes <br />
Do we have mechanisms in place for receiving feedback<br />
and monitoring effective continuous improvement<br />
<br />
56 <strong>The</strong> <strong>Crux</strong> <strong>of</strong> <strong>the</strong> <strong>Matter</strong> - Language, Literacy and Numeracy and Vocational Education and <strong>Training</strong>
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