The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
The Crux of the Matter - Training Queensland - Queensland ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Tip 13: Support services<br />
Case study<br />
‘Welcome to Maintain Financial Records’ said Cheryl. ‘This will be your workbook for this unit’.<br />
Ben took one look at <strong>the</strong> pages <strong>of</strong> numbers and grids and felt a sinking feeling in his stomach, ‘Oh no maths!<br />
I haven’t done this since year 10. I’m no good at it’, he thought.<br />
‘Remember,’ said Cheryl, ‘we’ll take this easy. I can see from some faces that you are unsure about how<br />
all this maths fits into your auto mechanics course. I’m just going to jot up here Jeff’s email from Learning<br />
Support Services. He’s <strong>the</strong>re to help you at any time. You just make an appointment that suits you.’<br />
Ben remembered Jeff talking at <strong>the</strong> start <strong>of</strong> <strong>the</strong> year orientation meeting. He seemed a reasonable bloke. Ben<br />
quickly copied <strong>the</strong> email address down and caught sight <strong>of</strong> several o<strong>the</strong>rs in <strong>the</strong> class doing <strong>the</strong> same.<br />
‘Righto’ said Cheryl ‘let’s see how all <strong>the</strong>se numbers are going to help you to keep <strong>the</strong> boss happy’.<br />
Your RTO will need to decide how best to provide LLN<br />
support to learners.<br />
Sometimes resource and time constraints mean that<br />
support is only available at set times.<br />
Often, additional LLN support, is thought to mean<br />
immediate segregation <strong>of</strong> <strong>the</strong> learner for specialist<br />
assistance. However it is well known that <strong>the</strong> more<br />
integrated <strong>the</strong> solution, <strong>the</strong> more effective <strong>the</strong> LLN<br />
support is likely to be. Segregating learners has<br />
advantages and disadvantages and is only one<br />
approach to LLN support.<br />
If a learning difficulty has been identified and an<br />
appropriate individual training plan developed,<br />
<strong>the</strong>n a combination <strong>of</strong> solutions for that particular<br />
learner’s need should be put in place. This plan<br />
needs to be monitored to measure effectiveness,<br />
and adjusted if necessary.<br />
Ano<strong>the</strong>r possible model is to have a LLN expert<br />
in Student Support Services, or Learning Support<br />
unit, where learners can book in for assistance<br />
on request. However not all learners experiencing<br />
difficulties will self-select into such services.<br />
Some RTOs overcome this by accepting that<br />
a certain percentage <strong>of</strong> <strong>the</strong>ir learners will be<br />
experiencing difficulty. <strong>The</strong>y may have special<br />
funding arrangements in place to ensure that at least<br />
several hours a week <strong>of</strong> LLN support is provided to<br />
all vocational training areas.<br />
Whatever <strong>the</strong> LLN support <strong>of</strong>fered to learners it must<br />
be clearly and explicitly linked to <strong>the</strong> vocational<br />
program <strong>the</strong> learner is involved in.<br />
As a rule <strong>of</strong> thumb: maximise <strong>the</strong> integration and<br />
minimise <strong>the</strong> negative impact <strong>of</strong> segregation.<br />
48 <strong>The</strong> <strong>Crux</strong> <strong>of</strong> <strong>the</strong> <strong>Matter</strong> - Language, Literacy and Numeracy and Vocational Education and <strong>Training</strong>