Track Record 42, January to March 2010 - Public Transport Victoria

Section 1
Introduction and Summary
1.1 Introduction
This edition of Track Record provides details on the performance of public transport services in Victoria for the
period from January to March 2010 (referred to as the March quarter 2010).
New franchise contracts for the operation of Melbourne’s passenger train and tram networks commenced on
30 November 2009. Metro Trains Melbourne (operating as Metro) and Keolis Downer EDI (operating as Yarra
Trams (KDR)) are the current operators.
The new contracts and customer charters include revised definitions for punctuality and reliability measures
and new service level thresholds for passenger compensation:
• Metropolitan trains and tram services are now regarded as punctual if they arrive no earlier than 59 seconds
before and no later than four minutes and 59 seconds after the timetabled arrival time.
• Reliability for metropolitan trains and trams is now based on the percentage of the timetable delivered.
Performance measures for regional trains and coaches and for metropolitan buses are unchanged.
Further explanations and threshold details are outlined in the Glossary at the back of this bulletin.
To enable comparisons of current and past performance, punctuality and reliability figures based on both the
new and former measures are provided in Section 2 of this bulletin.
Please note:
Metropolitan trains =
Connex (up to and including
November 29, 2009) and Metro
(from November 30, 2009)
Metropolitan trams =
Yarra Trams operated by Metrolink (up to
and including November 29, 2009) and
KDR (from November 30, 2009 onwards)
Regional trains
= V/Line Passenger
3
Track Record ISSuE 42