Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
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Opera<strong>to</strong>rs who fail <strong>to</strong> meet minimum service levels must provide compensation (in the form of complimentary<br />
tickets) <strong>to</strong> passengers. The compensation applies only <strong>to</strong> passengers holding valid periodical tickets of four<br />
weeks or more who travelled on the service concerned during the month in question. Passengers apply<br />
directly <strong>to</strong> the opera<strong>to</strong>r for the compensation.<br />
V/Line services within each corridor are separated in<strong>to</strong> short-distance and long-distance services, with<br />
passenger compensation assessed and payable separately for the two categories.<br />
Table 10 Service level thresholds for compensation purposes (%)<br />
Punctuality<br />
Reliability<br />
Arrival by 4 minutes,<br />
59 seconds<br />
Arrival by 5 minutes,<br />
59 seconds<br />
Metropolitan trains Metropolitan trams V/Line Passenger<br />
88 77<br />
92 # 80 # 92^<br />
% of timetable delivered 98 98<br />
% of kilometres delivered 98 # 95 # 96<br />
#<br />
Measure valid until 29 November 2009<br />
^<br />
For long distance V/Line services, on-time arrival is defined as arriving no later than 10 minutes and 59 seconds<br />
after the timetabled arrival time.<br />
6.4 Payments<br />
The details presented in this bulletin on payments for public transport services include:<br />
• Components of the contract payments made by the State <strong>to</strong> the opera<strong>to</strong>rs and major service suppliers<br />
for the services provided;<br />
• Incentive or penalty payments relating <strong>to</strong> performance during a particular period; and<br />
• Ticketing revenue guarantee payments.<br />
The incentive and penalty payments are reported on an accrual basis. The magnitude of these payments<br />
(whether an incentive or penalty payment) is capped at $1 million per month for metropolitan trains and at<br />
$500 thousand dollars per month for trams. The figures are not final, as the contracts allow for adjustment in<br />
limited circumstances in later periods. Payments for prior quarters are subject <strong>to</strong> change based on audits or<br />
mitigated performance adjustments.<br />
The new ticketing revenue guarantee payment replaces the farebox distribution that was provided <strong>to</strong> all<br />
opera<strong>to</strong>rs prior <strong>to</strong> 30 November 2009. The new payment is a result of the introduction of the new myki<br />
ticketing system and is expected <strong>to</strong> continue for 18 months after the Metcard ticketing system is turned off.<br />
At that time, the franchisees will be entitled <strong>to</strong> farebox distribution under the revenue split arrangements<br />
stipulated in the New Ticketing System Revenue Sharing Agreement.<br />
The new train and tram Partnership Agreements do not include concession <strong>to</strong>p-up payments for the usage<br />
of concession tickets.<br />
All payments are exclusive of GST. Negative figures represent payments by the franchisee <strong>to</strong> the State.<br />
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<strong>Track</strong> <strong>Record</strong> ISSuE <strong>42</strong>