Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
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For tram services, the 77 per cent passenger compensation threshold for punctuality relates <strong>to</strong> the average of<br />
the punctuality at the second, third and fourth of the five moni<strong>to</strong>ring points along the length of the route under<br />
the new punctuality measure.<br />
V/Line Passenger trains – long distance V/Line Passenger services are considered <strong>to</strong> be on time if they<br />
arrive no more than ten minutes 59 seconds late, while short-distance services are considered <strong>to</strong> be on time if<br />
they arrive no more than five minutes 59 seconds late. Early arrival at the destination is also considered <strong>to</strong> be<br />
on-time.<br />
Reliability<br />
The reliability measure for metropolitan train and tram services changed on 30 November 2009.<br />
Previously, this was a measure of the percentage of scheduled services that were cancelled and a 98 per cent<br />
threshold applied. The reliability measure has been expanded <strong>to</strong> include short services (ie services delivered<br />
in part but not in full) and loop bypass events, such as when a service is scheduled <strong>to</strong> travel through the City<br />
or Wes<strong>to</strong>na loops but fails <strong>to</strong> do so. Although the measure has been expanded, the 98 per cent threshold has<br />
not changed.<br />
For trains, a short service is counted as a quarter of a cancellation and a bypass event is counted as an<br />
eighth of a cancellation. For trams, a short service is counted as an eighth of a cancellation. This improved,<br />
new measure of service delivery is referred <strong>to</strong> as the percentage of timetable not delivered. An increase in this<br />
measure reflects a decline in performance.<br />
The reliability measure for regional trains continues <strong>to</strong> be based on the percentage of scheduled services that<br />
are not cancelled. The threshold is 96 per cent. See Table 10 for further details.<br />
Metropolitan and regional bus services are deemed reliable if 99 per cent of all scheduled services on any<br />
day operate and are completed.<br />
How Operational Performance Regime payments or penalties are calculated<br />
All timetabled train and tram services are moni<strong>to</strong>red every day of the week.<br />
Delays, cancellations and other service failures are measured <strong>to</strong> the nearest 60 seconds and ‘weighted’<br />
according <strong>to</strong> the number of people estimated <strong>to</strong> be travelling on the train or tram. The passenger weightings<br />
vary according <strong>to</strong> the time period, day of week and direction of travel. Delays <strong>to</strong> a heavily-loaded peak train<br />
or tram are given a greater value than delays <strong>to</strong> a less loaded off-peak train or tram. This system provides a<br />
measure of operational performance expressed in ‘passenger-weighted minutes’ of delay.<br />
Passenger-weighted minutes of delay in each month are checked against performance targets set in the<br />
partnership agreements. Performance against these targets determines whether a bonus or a penalty<br />
applies <strong>to</strong> an opera<strong>to</strong>r. This bonus and penalty system is referred <strong>to</strong> as the Operational Performance<br />
Regime (OPR). Bonuses and penalties are capped at $1 million for metropolitan trains and $500,000<br />
for trams per calendar month.<br />
Metropolitan bus services are not included in this performance regime. Bus opera<strong>to</strong>rs provide performance<br />
data for bus services (on-time running and cancellations) via monthly ‘key performance indica<strong>to</strong>r’ returns.<br />
6.3 Passenger compensation<br />
Train and tram Partnership Agreements require opera<strong>to</strong>rs <strong>to</strong> provide punctuality and reliability (number of<br />
cancellations) service levels above a government-set threshold. Opera<strong>to</strong>rs must report <strong>to</strong> passengers every<br />
month on whether or not they have met the minimum service requirements.<br />
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