Track Record 42, January to March 2010 - Public Transport Victoria

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Metropolitan taxis • Metropolitan taxis recorded an overall customer satisfaction result of 56.0 points, a slight decrease compared with the December quarter result of 57.5. • There was a significant decline in satisfaction with the key service aspect of Finding a taxi on the street * * Note: the service aspect of Finding a taxi was updated to Finding a taxi on the street in survey questions from January 2010 Figure 11 Customer satisfaction with metropolitan taxis, March quarter 2010 Service aspects ranked highest to lowest Overall satisfaction Personal security Fares and payment system Booking service Passenger travel experience Taxi ranks Price Taxi drivers Information Finding a taxi on the street No significant change from December quarter 2009 to March quarter 2010 0 10 20 30 40 50 60 70 80 90 100 Customer Satisfaction Index 16
Section 5 Performance of Automatic Ticketing System (ATS) Equipment See the Glossary on page 22 for details on Automatic Ticketing System (ATS) Customer-Defined Availability (CDA) reporting and a background on the ticketing contracts. Note: all figures in this section relate to the performance of the Metcard ticketing system and equipment. New Ticketing System (NTS) equipment availability will be published following transition to ‘final state’ monitoring processes. 5.1 Railway station ticketing equipment Availability of railway station ticketing equipment exceeded relevant targets in the March quarter 2010. Table 8 ATS CDA for ticketing equipment at metropolitan railway stations (%) Device Target Jan-Mar 2009 Apr-Jun 2009 Jul-Sep 2009 Oct-Dec 2009 Jan-Mar 2010 Vending machines 98.26 98.46 98.71 98.77 98.70 98.46 Validators 99.47 99.51 99.50 99.56 99.51 99.51 5.2 Tram and bus ticketing equipment Availability of ticketing machines and validators on trams and buses all recorded slight decreases in the March quarter 2010 but remain relatively high. Table 9 ATS availability for metropolitan mobile equipment (%) Mode Device Jan-Mar 2009 Apr-Jun 2009 Jul-Sep 2009 Oct-Dec 2009 Jan-Mar 2010 Tram Vending machines 96.7 97.6 98.2 97.7 96.7 Validators 97.5 98.1 98.4 98.1 97.5 Bus Issuing machines 99.3 99.5 99.6 99.4 99.3 Validators 99.3 99.5 99.4 99.5 99.3 5.3 Long term trends The availability of ticketing equipment on metropolitan trains and buses has remained very high over past years. The availability of equipment on trams has declined over the past two quarters but remains high. 17 Track Record ISSuE 42
Page 1: ISSUE 42 Services January to March
Page 5 and 6: Section 1 Introduction and Summary
Page 7 and 8: Section 2 Punctuality and Reliabili
Page 9 and 10: Table 2 Cancellations of trains, tr
Page 11 and 12: Section 3 Payments See the Glossary
Page 13 and 14: Section 4 Customer Satisfaction For
Page 15 and 16: 4.3 Key aspects of service quality
Page 17: V/Line Passenger trains • Regiona
Page 21 and 22: Section 6 Glossary of Terminology 6
Page 23 and 24: Operators who fail to meet minimum
Page 25: DOT5021/10

Track Record 42, January to March 2010 - Public Transport Victoria

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