Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
V/Line Passenger trains<br />
• Regional train services recorded an overall cus<strong>to</strong>mer satisfaction of 75.1 points, an increase compared with<br />
the December quarter result (73.4 points)<br />
• There was no significant change in any key service aspects between the December and <strong>March</strong> quarters<br />
Figure 9 Cus<strong>to</strong>mer satisfaction with V/Line Passenger trains, <strong>March</strong> quarter <strong>2010</strong><br />
Service aspects<br />
ranked highest <strong>to</strong> lowest<br />
Overall satisfaction<br />
V/Line staff<br />
Price<br />
V/Line Ticketing<br />
Passenger travel experience<br />
Information<br />
Personal security<br />
V/Line Train stations<br />
Running of services<br />
No significant<br />
change from<br />
December<br />
quarter 2009<br />
<strong>to</strong> <strong>March</strong><br />
quarter <strong>2010</strong><br />
0 10 20 30 40 50 60 70 80 90 100<br />
Cus<strong>to</strong>mer Satisfaction Index<br />
V/Line Passenger coaches<br />
• V/Line passenger coaches recorded an overall satisfaction score of 78.4 points which was a significant<br />
improvement in satisfaction compared with the December quarter result (71.7 points)<br />
• There were also significant improvements in the key service aspects of Coach S<strong>to</strong>ps and Personal Security.<br />
Figure 10 Cus<strong>to</strong>mer satisfaction with V/Line Passenger coaches, <strong>March</strong> quarter <strong>2010</strong><br />
Service aspects<br />
ranked highest <strong>to</strong> lowest<br />
Overall satisfaction<br />
V/Line staff<br />
Personal security<br />
Price<br />
Passenger travel experience<br />
V/Line ticketing<br />
V/Line coach s<strong>to</strong>ps<br />
Running of services<br />
Information<br />
Statistically<br />
significant<br />
increase from<br />
December<br />
quarter 2009<br />
<strong>to</strong> <strong>March</strong><br />
quarter <strong>2010</strong><br />
0 10 20 30 40 50 60 70 80 90 100<br />
Cus<strong>to</strong>mer Satisfaction Index<br />
15<br />
<strong>Track</strong> <strong>Record</strong> ISSuE <strong>42</strong>