Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
Track Record 42, January to March 2010 - Public Transport Victoria
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Figure 4 Overall satisfaction with metropolitan train, tram, bus and taxi services,<br />
<strong>March</strong> quarter 2008 <strong>to</strong> <strong>March</strong> quarter <strong>2010</strong><br />
Cus<strong>to</strong>mer Satisfaction Index<br />
VERY<br />
SATISFIED<br />
85<br />
80<br />
75<br />
70<br />
SOMEWHAT<br />
SATISFIED<br />
65<br />
60<br />
55<br />
50<br />
Jan–Mar<br />
2008<br />
Apr–Jun<br />
2008<br />
Jul–Sept<br />
2008<br />
Oct–Dec<br />
2008<br />
Jan–Mar<br />
2009<br />
Apr–Jun<br />
2009<br />
Jul–Sept<br />
2009<br />
Oct–Dec<br />
2009<br />
Jan–Mar<br />
<strong>2010</strong><br />
Metropolitan trains<br />
Metropolitan trams<br />
Metropolitan buses<br />
Metropolitan taxis<br />
4.2 Overall satisfaction with V/Line Passenger services<br />
The overall cus<strong>to</strong>mer satisfaction indices for the V/Line trains recorded a slight increase during the <strong>March</strong><br />
quarter <strong>2010</strong>. Satisfaction with regional coaches significantly increased.<br />
• V/Line Passenger trains 75.1 index points<br />
• V/Line Passenger coaches 78.4 index points<br />
Figure 5 Overall satisfaction with V/Line Passenger trains and coaches, <strong>March</strong> quarter 2008<br />
<strong>to</strong> <strong>March</strong> quarter <strong>2010</strong><br />
Cus<strong>to</strong>mer Satisfaction Index<br />
VERY<br />
SATISFIED<br />
85<br />
80<br />
75<br />
70<br />
SOMEWHAT<br />
SATISFIED<br />
65<br />
60<br />
55<br />
50<br />
Jan–Mar<br />
2008<br />
Apr–Jun<br />
2008<br />
Jul–Sep<br />
2008<br />
Oct–Dec<br />
2008<br />
Jan–Mar<br />
2009<br />
Apr–Jun<br />
2009<br />
Jul–Sept<br />
2009<br />
Oct–Dec<br />
2009<br />
Jan–Mar<br />
<strong>2010</strong><br />
V/Line Passenger trains<br />
V/Line Passenger coaches<br />
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