Track Record 42, January to March 2010 - Public Transport Victoria

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3.2 V/Line Passenger trains Payments by the State to the regional rail operator (V/Line Passenger) – including payments for coach services directly contracted by V/Line – are summarised in Table 5. Farebox revenue is retained by V/Line and is included to provide an overall indication of the cost of the services. State contract payments represent the net payments required for V/Line Pa ssenger to run the services. V/Line Passenger incurred an Operational Performance Regime penalty of $442,000 as service disruption levels exceeded the agreed target levels in the March quarter 2010. Table 5 Payment for V/Line Passenger train services ($ ,000) Payment type Jan-Mar 2009 Apr-Jun 2009 Jul-Sep 2009 Oct-Dec 2009 Jan-Mar 2010 Base contract 57,683 64,509 62,284 64,444 62,199 Farebox 17,193 17,739 18,191 16,729 18,009 Rolling stock 8,953 8,953 8,953 8,953 8,953 Incentive and penalty -579 -176 142 -387 -442 Capital projects 843 1,036 2,607 368 1,447 TOTAL 84,093 92,061 92,177 90,107 90,166 3.3 Metropolitan and regional buses Payments to metropolitan, regional and school bus operators are presented in Table 6. Table 6 Payment for metropolitan and regional bus services ($ ,000) Payment type Jan-Mar 2009 Apr-Jun 2009 Jul-Sep 2009 Oct-Dec 2009 Jan-Mar 2010 Metropolitan bus 105,923 111,194 111,787 110,484 112,456 Regional bus 24,176 24,707 24,646 26,866 26,523 School bus 30,435 45,692 46,600 46,723 31,504 TOTAL 160,534 181,593 183,033 184,073 170,583 3.4 Metlink Under current metropolitan rail franchises, Metlink is a provider of system-wide services. Payments to Metlink for services supplied under contracts with the State are presented in Table 7. Table 7 Payment for Metlink and services ($ ,000) Payment type Jan-Mar 2009 Apr-Jun 2009 Jul-Sep 2009 Oct-Dec 2009 Jan-Mar 2010 Metlink 3,948 3,926 4,160 4,355 5,338 Other 272 0 0 0 0 TOTAL 4,220 3,926 4,160 4,355 5,338 10
Section 4 Customer Satisfaction For an explanation of how customer satisfaction is determined, please refer to the Glossary on page 22. Please Note: satisfaction rates are presented as index points, not percentages. 4.1 Overall satisfaction with metropolitan services Metropolitan public transport (trains, trams and buses) recorded an overall satisfaction result of 58.2 index points in the March quarter 2010 which is slightly less than the December quarter result of 59.7 index points. Figure 3 Overall satisfaction with metropolitan public transport services (trains, trams and buses), March quarter 2008 to March quarter 2010 Customer Satisfaction Index 85 VERY SATISFIED 80 75 70 65 SOMEWHAT SATISFIED 60 55 50 Jan–Mar 2008 Apr–Jun 2008 Jul–Sep 2008 Oct–Dec 2008 Jan–Mar 2009 Apr–Jun 2009 Jul–Sep 2009 Oct–Dec 2009 Jan–Mar 2010 Customer satisfaction results for metropolitan trains in the March quarter 2010 were comparable with the December quarter results. Customer satisfaction with metropolitan trams, buses and taxis all recorded slight decreases Metropolitan trains Metropolitan trams Metropolitan buses Metropolitan taxis 60.9 index points 68.6 index points 68.2 index points 56.0 index points 11 Track Record ISSuE 42
Page 1: ISSUE 42 Services January to March
Page 5 and 6: Section 1 Introduction and Summary
Page 7 and 8: Section 2 Punctuality and Reliabili
Page 9 and 10: Table 2 Cancellations of trains, tr
Page 11: Section 3 Payments See the Glossary
Page 15 and 16: 4.3 Key aspects of service quality
Page 17 and 18: V/Line Passenger trains • Regiona
Page 19 and 20: Section 5 Performance of Automatic
Page 21 and 22: Section 6 Glossary of Terminology 6
Page 23 and 24: Operators who fail to meet minimum
Page 25: DOT5021/10

Track Record 42, January to March 2010 - Public Transport Victoria

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