Track Record 42, January to March 2010 - Public Transport Victoria

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2.3 Passenger compensation Metroplitan trains Metropolitan trams V/Line Passenger trains Passenger compensation was payable in January, February and March as network punctuality was below the applicable threshold. No passenger compensation was payable in the March quarter 2010. Passenger compensation was payable in January and February as punctuality was below the applicable threshold on all corridors except Ararat. Passenger compensation was payable in March as punctuality was below the applicable threshold on all corridors. Reliability on the Shepparton line was also below the relevant threshold. For details of thresholds for passenger compensation, please refer to the Glossary on page 20. 8
Section 3 Payments See the Glossary on page 20 for an explanation relating to the payment details in this section. 3.1 Metropolitan trains and trams The payment information provided in Tables 3 and 4 relates to the current metropolitan franchise contracts that commenced on 30 November 2009. The payment schedule in these contracts includes several adjustments in the types of payments provided. The new franchise contracts have introduced several new payments and/or payment arrangements, including: • The establishment of a monthly cap (of $1 million for train and $500,000 for tram) for penalty and incentive payments. • The replacement of farebox and farebox-related payments with a new ticketing revenue guarantee payment for the transition period (that is, until 18 months after the Metcard ticketing system is turned off).* • The introduction of a new Business Systems Upgrade payment to encourage incremental upgrades to information, telecommunications and technology systems. • The introduction of the Customer Service Standards and Customer Experience Performance Regime (aimed at improving customer satisfaction with public transport services) with capped payments/penalties (of $1 million per annum for train and $500,000 per annum for tram). * More information on the new ticketing revenue guarantee payment is available from the Glossary. Both operators incurred Operational Performance Regime penalty payments as service disruption levels exceeded the agreed target levels in the March quarter 2010: • Metro: -$3.0 million • Yarra Trams (KDR): -$95 thousand Table 3 Metro payments ($ ,000) Table 4 Yarra Trams (KDR) payments ($ ,000) 30 Nov–31 Dec Jan–Mar Payment type 2009 2010 Base contract 23,900 41,667 Ticketing revenue guarantee 21,866 59,415 Maintenance 0 34,090 Business Systems Upgrade Rolling stock adjustment 0 0 7,233 21,408 Incentive and penalty 26 -3,000 Capital projects 0 469 Electricity 0 3,590 TOTAL 53,025 157,639 30 Nov–31 Dec Jan-Mar Payment type 2009 2010 Base contract 4,246 12,794 Ticketing revenue guarantee 14,648 41,520 Maintenance 0 4,420 Business Systems Upgrade Rolling stock adjustment 0 0 2,922 8,767 Incentive and penalty 544 -95 Capital projects 0 529 Mulhouse tram rental 1,869 0 Electricity 0 866 TOTAL 24,229 68,801 9 Track Record ISSuE 42
Page 1: ISSUE 42 Services January to March
Page 5 and 6: Section 1 Introduction and Summary
Page 7 and 8: Section 2 Punctuality and Reliabili
Page 9: Table 2 Cancellations of trains, tr
Page 13 and 14: Section 4 Customer Satisfaction For
Page 15 and 16: 4.3 Key aspects of service quality
Page 17 and 18: V/Line Passenger trains • Regiona
Page 19 and 20: Section 5 Performance of Automatic
Page 21 and 22: Section 6 Glossary of Terminology 6
Page 23 and 24: Operators who fail to meet minimum
Page 25: DOT5021/10

Track Record 42, January to March 2010 - Public Transport Victoria

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