In-Basket Design: Developing and Implementing an On-Line ... - IPAC
In-Basket Design: Developing and Implementing an On-Line ... - IPAC
In-Basket Design: Developing and Implementing an On-Line ... - IPAC
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Step 4: Develop Perform<strong>an</strong>ce Benchmarks<br />
Specific E-mail Benchmarks<br />
• Are developed by well qualified SMEs<br />
• Have held the target position<br />
• Are not eligible to take the test<br />
– Are currently at target level or higher<br />
• Are recognized as competent<br />
• Define possible actions that c<strong>an</strong> be taken in response to<br />
each e-mail message<br />
• Form basis of multiple-choice response options<br />
• Competency benchmarks help to calibrate response options<br />
<strong>IPAC</strong> Annual Conference 2011<br />
20
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