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Syniverse Enterprise
Messaging Service
Allows you to sell networkbased
application-toperson
(A2P) services to
your enterprise customers
through our multi-channel
SMS notification and
location offerings.
Most enterprises rely on email as their go-to form of communication with
employees. However, email does not provide the level of immediacy and
responsiveness needed to engage the most effectively with employees.
As a mobile operator, you know the benefits of using SMS to connect more
efficiently with people. And you likely are already providing mobile voice and data
plans to enterprises. Therefore, you are well-positioned to further engage your
enterprise customers by delivering value-added services in addition to the basic
services you currently provide.
Syniverse Enterprise Messaging Service allows you to sell network-based
application-to-person (A2P) services to your enterprise customers through our
multi-channel SMS notification and location offerings. You can brand the solution
as your own while Syniverse manages the platform, allowing for a low-cost,
easy-to-integrate offering that delivers more value to your enterprise customers.
With Enterprise Messaging Service, you can enable sophisticated two-way SMS
conversations between enterprises and their employees by leveraging location data
for timely, relevant user experiences.
Rely on Syniverse’s trusted and secure Enterprise Messaging Service to deliver the
value-added messaging services your enterprise customers need. Our industryleading
SLAs, paired with our scalable messaging platform that processes more than
2 billion messages each day, ensure messages are delivered accurately and reliably,
resulting in better employee engagement for your enterprise customers and new
revenue streams for your business.
Benefits of Enterprise Messaging Service
For Operators
• Increases revenue by allowing you to accommodate large, high averagerevenue-per-user
enterprise accounts and engage more deeply with your
enterprise customers through your current messaging and location network
assets
• Reduces costs through the following:
• Streamlining management of enterprise needs through a single entry point
for a variety of network solutions accessible through our multi-protocol
gateway
• Eliminating the need to spend CAPEX and OPEX on developing your own
assets to sell to your enterprise customers

• Eliminates the need to
spend CAPEX and OPEX on
developing your own assets
• Leverages evolving platform
with new services to meet
future technological needs
• Offers two implementation
options with customizable
interfaces
For Enterprises
• Strengthens user trust in enterprise applications by leveraging a secure, reliable
operator channel
• Enhances the end-user experience by providing an email-like SMS experience
with two-way messaging and conversation threading
•
•
• Reduces costs by streamlining
management of enterprise
needs through a single entry
point
Features of Enterprise Messaging Service
• Flexible solution that easily integrates with email systems, allowing enterprises to
send and receive SMS from their email clients
• Converts email messages to SMS
• Correlates delivery receipts and responses back to the original message
• Two implementation options with customizable interfaces -- APIs and cloudbased
inbox
• SMS inbox with reply/conversation threading support
• Group messaging support
• Delivery tracking
• Contacts management, address book import-export, and group creation
(accessible only through cloud-based inbox option)

About Syniverse
Syniverse makes mobile work for
more than 900 mobile operators,
cable and Internet providers,
and enterprises in over 160
countries. With unmatched
expertise and 25+ years
simplifying the complexities
of roaming, messaging and
networking, Syniverse serves
as the force at the center of
the mobile communications
universe, keeping people
connected today and forging
new connections for tomorrow.
Nobody knows mobile like
Syniverse.
• Highly reliable with strong SLAs
• Syniverse provides end-to-end operator-grade operational infrastructure
• Systems are designed to Tier 1 operator specifications
• Two-way in-network messaging with conversation support that correlates
employee responses with enterprise requests by using short codes
• Leverages evolving platform with new services like location, geofencing and
targeted campaign management that can be used to meet future technological
needs
• Compliant with regulatory guidelines for spam detection and prevention
• Multi-protocol gateway supports email/SMTP, SMPP, SNPP, WCTP/HTTP, and
REST/HTTP
• Customizable domain names and access endpoints
• Secure channel for enterprise transactions with sensitive interfacing
• Enables service access via VPNs, white-listing of customer access endpoints
and SSL layer transmissions
© 2013 Syniverse Technologies, LLC. All rights reserved under U.S. and international copyright laws. Rev. 03-13