ELP College Handbook - Central Queensland University

CQUniversity Sydney 

CQU COLLEGE 

(English Language 

Centre) 

ORIENTATION 

HANDBOOK 

2013 

BE WHAT YOU WANT TO BE 

www.cquni.edu.au

English Language Centre ELC CQUniversity College Opening Hours 2013 

400 Kent Street, Sydney 2000 

ELC 

Monday— Friday 

LSU 

Monday - Friday 

Office hours 

Monday – Friday 

8.30am — 4.30pm 

9.00 am — 5.00 pm 

9:00 am - 5.00 pm 

Library— 

Monday - Friday 

9:30 am – 6.00 pm 

Computer Labs — 

Same as Campus Opening Hours 

Bookshop 

Monday - Thursday 

9.30 am – 5.30 pm 

CQUniversity College Opening Hours 2013 

Date Teaching week Monday – Friday Saturday Sunday 

Mon 11/02/13 

Vacation weeks 

8:30am –4.30pm 

Sun 10/03/13 

Closed 

Closed 

Thu 21/02/13 

Orientation Day 

9:00am—4.30pm 

Mon 11/03/13 

ELC Induction & 

Classes Begin 

8:30am –4.30pm 

Mon 11/03/13 to 

Sun 14/04/13 

Week 1-5 

8:30am –4.30pm 

Closed 

Closed 

Catch Up 

Thu 14/03/13 

Orientation Day 

9:00am –2.30pm 

Mon 15/04/13 to 

Sun 28/04/13 

(Mid Term Break) 8:30am –4.30pm Closed Closed 

Mon 29/04/13 to 

Sun 2/06/13 

Week 6-10 8:30am—4.30pm Closed Closed 

Student Guide Revised January 2013

Welcome to CQUniversity College 

Dear Student 

Welcome to CQUniversity College Sydney . You have chosen an award 

winning College dedicated to providing you with a quality learning 

experience in an environment that is stimulating and supportive. Our 

academics are passionate teachers and our staff are trained to ensure 

you receive personalised service in a friendly manner. 

This Guide provides a range of information on academic and administrative 

matters that will make it easier for you to settle into university 

life. If you have any questions please ask our staff on Level 7, English 

Language Program ELP 

We look forward to getting to know you and watch your progress right 

through to graduation. 

CQUniversity College will support and nurture you to “be what you 

want to be.“ 

Enjoy your studies and all the best! 

Susan Loomes 

Principal Administrator 

English Language Centre 

CQUniversity College 


Table of Contents 

Page 

Page 

ELC College Staff 01 

Support Services 

Accommodation 02 

Student Services 02 

Learning Skills Unit/Time Management 03—04 

Medical 05 

Occupational Health & Safety Issues 05 

Overseas Student Health Cover 05 

Student Association 06 

Legal Advice 06 

Training Employment and Career Coaching 07 

Transport 08 

Equity and Welfare 

Counseling Services 09 

Emergency Services 09 

CQU College Wireless Network 15 

Academic Issues General 

Attendance 16 

Mobile Phones 16 

Student Conduct 16 

Student ID Card 16 

Examination and Assessment 

Cheating/Plagiarism 17 

Finance 

Fees 18 

Refund Policy 18 

Appendix 

Appendix A Frequently Asked Questions 19 

Appendix B Fire Safety Information 20 

Glossary 21 

First Aid 09 

Harassment 10 

Security 10 

Diagram of Complaints and Appeals Procedure 11 

Student Visa 

Student Visa General 12 

Campus Resources 

Bookshop 13 

Common Room 13 

Quiet Room 13 

Computer Labs 14 

Email 14 

Library 15 


ELP College Staff 

Principal Administrator 

Ms Susan Loomes 

AdvCert PM TAFE, BSocSc SCU, GradCertBusAdmin, CAHRI 

Director of Studies English Language Centre (ELC) 

Ms Clare Hattersley 

English Language Centre Teachers 

Ms Gillian Barton 

Ms Delwyn Seixas 

Ms Cecillia Lau 

Mr Nathan Stone 

Manager Learning Skills Unit 

BA Sydney, GradDipEd. Wollongong 

BA, Macquarie, GCert TESOL, UTS, Cert IV, PVET Institute 

BA Auckland University, RSA Cert. University of Cambridge, PG Cert Applied Linguistics 

USQ 

MA TESOL UNSW, Cert TESOL UNSW, BA UNSW 

BA VUW, CELTA IPC, DELTA ATTIC 

Dr. Ross Lehman 

Learning Skills Unit Tutors 

Teach Cert Armidale, BA MEd USyd, EdD Utah State, Adjunct Professor CQUniversity 

Ms Julia Doyle 

Ed Pember 

BA ANU (Cultural Studies), GDip Exp Therapies (Music) UWS, CertTESOL UNSW 

CELTA, BA UNSW, MA (Applied Linguistics) UNSW 

Campus Services Manager 

Ms Lyndall Benton 

Campus Services Coordinator 

Mr Shazhi Yaghi 

Student Advisors 

Ms Penelope Grieve 

Ms. Sonia Chen 

Student Services Administration Assistant 

Ms Anna Shakya 

Cert III Bus Mgmt, GCMgmt CQU 

MIR, BA(PolSc) MQU 

DipLibInfoServices TAFE 

Library Manager 

Ms. Amy Croft 

Librarians 

Ms Suzanne Munro 

Ms Helen Naman 

Ms Connie Pan 

BA, GradDipGerman UWS, GradDipInfMgmt UTS, AALIA (CP) 

BA UNSW, LibCert Syd Tech College, AALIA 

BEd, DipLib Russia, Grad DipInfo UTS 

BEng China, DipLibInfoServices TAFE, GradDip Info Mgmt UTS 

Student Association Academic Advocacy and Support Officer 

Ms. Sonia Saddiqui 

B. Socsci (Hons) 

Mr. Niral Joshi 

MBA, Grad. Dip. Mgmt, B. Business 

Student Guide Revised January 2013 

01

SUPPORT SERVICES 

Student Services 

Student Services promotes a welcoming and exciting environment, 

with a range of services and social events designed to 

assist your transition into university life and life in Australia, 

The first vital activity for all new students is the New Student 

Orientation Program run each term before the commencement 

of classes. 

Student Services endeavours to create a social environment 

for students and staff to mingle among themselves and build 

lasting relationships that extend beyond their time at CQUniversity. 

Participating in social activities, off-campus trips and popular 

tourist attractions help break down barriers and build a 

sense of campus community. 

Student Services will be your listening ear and work with you on 

how best to manage and solve any difficulties you may face. 

Student Services also provides: 

 

 

Accommodation advice 

Confidential counselling and referrals 

Student Services 

Level 1, 

400 Kent Street 

Sydney NSW 2000 

Email: studentservices@syd.cqu.edu.au 

Web: 

http://content.cqu.edu.au/FCWViewer/view.dopage=10464 

Hot Phone: (02) 9324 5008 

Emergency Contact (02) 9324 5000 (office hours) 

Assoc. Dir. Student Services 0419 745 461 

(After office hours 5pm—9am) 

For detailed information please see the Critical Incident 

policy located at: 

http://policy.cqu.edu.au/Policy/policy_file.dopolicyid=795 

 

Student VISA advice 

Accommodation 

Students who require assistance with temporary and permanent 

accommodation should see the Student Association or a 

Student Advisor. For further information see the Accommodation 

web guide: 

http://content.cqu.edu.au/FCWViewer/view.dopage=11006 

Real Estate agents should be contacted for finding rental 

property. The following websites may assist you in locating 

permanent accommodation: 

www.realestate.com.au 

www.gvasydney.com.au 

Airport Pick-Up 

Collection from Sydney Airport is available for all CQUniversity 

Sydney students and dependants arriving for the first time in 

Australia or for students transferring from other CQUinviersity 

campuses. Please note a fee is chargeable for this services 

and payment is to be made at the time of pickup. At least 48 

hours notice is required to organise this. 

Students and dependants requiring this service should contact 

Sydney Student Services with correct flight details and 

airline arrival time, to ensure bookings are made in advance. 

Should you have any further questions please don’t hesitate 

to contact us: 

Phone: +61 2 9324 5008 

Fax: +61 2 9324 5765 

The Renting Services Branch of the NSW Office of Fair Trading 

may be able to assist should you experience problems with 

your accommodation provider or have any general enquiries 

relating to renting or paying bonds. 

Email: studentservices@syd.cqu.edu.au 

Fair Trading Centre 

McKell Building 

2-24 Rawson Place 


Telephone: 13 32 20 

www.fairtrading.nsw.gov.au 

Student Guide Revised January 2013 02

Learning Skills Unit 

The Learning Skills Unit (LSU) provides free ongoing 

academic support to students and assists 

them in the development of skills to improve their 

academic potential. 

Through one-to-one tutorials and small group 

seminars students can develop skills such as 

report writing, exam preparation, time management 

and research techniques. 

All new students are expected to attend their Hours of operation for the LSU are: 

series of six (two hour each) Academic Preparation 

Program Workshops: 

Monday to Friday, 9am to 5.30pm. 

This is a free service provided to students by 

Researching 

CQUniversity Sydney. 

Referencing 

Be Job Ready 

Essay Writing 

Report Writing 

Oral Presentations 

Time Management Study 

Appointments can be made by visiting the LSU 

office on Level 1, 



Phone: (02) 9324 5737 

Email: lsu@syd.cqu.edu.au 

Refer to: 

http://content.cqu.edu.au/FCWViewer/view.dop 

age=10069 

Key factors in managing your studies: 

Read your course profiles as soon as you get 

them. 

Start to prepare for your assignments and 

exams from Week 1, so you are not overwhelmed 

later. 

Attend all lectures and tutorials to keep up-todate 

with course and assignment information. 

Record your assignment due dates and exam 

dates in a diary. Plan when you need to visit 

the library and LSU. 

Prepare for classes by completing readings 

and activities. Note any questions to ask the 

teacher. Remember, once you get behind, it is 

hard to catch up. 

For every 1 hour of class time, you need to 

spend at least 1 hour for reading, and assignment 

and exam preparation. If English is not 

your first language, it is recommended you 

spend more time reading and preparing assignments. 

Plan what you will need to do to start and 

complete your assignments. For example, if 

Assignment 1 requires you to write a report 

and reference two journal articles, you should 

plan time to find out about reports, referencing 

and researching. 

Visit the LSU for information and to make 

appointments for assistance with your assessment 

tasks and exam preparation. 

Take notes (in class and when reading) and 

write down any concepts you don’t understand 

and questions you have. 

Take breaks in your study. Take a 5-10 minute 

break after 40-50 minutes of studying. Sleep 

and diet are also important. 

Re-read your notes and test your knowledge 

regularly to help you prepare for exams and 

assignments. 

Reward yourself after study sessions to ease 

the stress and provide motivation for study 

with free time, special foods or a movie. 


03

Example: a time management weekly planner 

Week 7 

Monday Tuesday Wednesday Thursday Friday Saturday Sunday 

before 

8am 

8am - 

9am 

9am - 

10am 

10am - 

11am 

11am- 

12pm 

12pm- 

1pm 

1pm- 

2pm 

2pm- 

3pm 

3pm- 

4pm 

4pm- 

5pm 

5pm- 

6pm 

6pm- 

7pm 

7pm- 

8pm 

8pm- 

9pm 

9pm- 

10pm 

After 

10pm 

ACCT 

Lecture 

ACCT 

Tutorial 

MGMT Lecture 

COMM 

Study 

COMM 

Lecture 

MGMT 

Study 

Free time 

Work 

COIS Study 

MGMT Tutorial 

COIS Study 

Soccer 

Training 

ACCT Study 

COIS Lecture 

Work 

COMM 

Tutorial 

Free time 

COIS Tutorial 

Movies 

Work 

Free time 

ACCT Study 

MGMT 

Study 

COMM 

Study 

Free time 

Figure 1: An example of a completed Planner 

Using a Time Planner 

A planner will help you to organise the hours of your week so that you can balance all the activities you 

need to do. 

On your planner, you should firstly record all work, lectures, tutorials and other commitments that have set 

times that you can not change. 

Then you should look at what times are free and schedule in the best times for study and leisure. 

Remember: It is important to make this planner realistic, so that it works for you. For example, it is important 

to schedule leisure and free-time in your time planner. 


04

Medical 

International students must have OSHC 

(Overseas Student Health Cover) in order to access 

medical services. This is a compulsory visa 

requirement (refer to Overseas Student Health 

Cover in this guide). 

Nearby medical services include: 

George Street Medical Centre 

308 George Street 


Phone: 9290 3477 

CBD Medical Practice 

70 Pitt Street 


Phone: 9231 1000 

Women's Medical Centre 

Benchmark Medical 

No 2 Martin Place 


Phone: 8222 5900 

Sydney Medical Centre 

Level 1, HSBC 580 George Street 

Sydney, NSW 2000 

Phone: (02) 9261 9200 

Evacuation 

Procedures 

are shown at 

the end of 

this 

handbook 

Occupational Health and Safety (OH&S) Issues 

Appropriate Dress Code 

Students are required to maintain an appropriate standard of dress. 

Note: Thongs and bare-feet are not permitted under OH&S regulations. 

Evacuation Procedures 

It is important to know what to do in an emergency. Fire Safety Information and Evacuation Procedures 

are shown in Appendix C at the back of this guide. Fire drills are conducted during the year. 

Please be prepared to fully co-operate with staff during these times. 

Overseas Student Health Cover 

All international students are required to contribute 

to the Overseas Student Health Cover (OSHC) 

scheme. This provides health insurance for international 

students and their dependants during 

their stay in Australia. Students may renew their 

OSHC for Medibank through CQUniversity College 

Sydney Campus: please see Finance at Level 1. 

Medibank is the recommended OSHC provider, 

however, other Medical Insurance companies 

may be used. 

Students should collect their Medibank Private 

card from Finance approximately four weeks 

after payment. 

Medibank Centre 

32 Martin Place 


Phone: 132 331 

www.medibank.com.au 


05

Student Association 

Upon payment of course/tuition fees, students 

become members of Student Association. Student 

Association represents all students enrolled 

at CQUniversity Sydney. They provide the following 

services: 

* Fax service 

* Free Diary/Wall planners 

* Academic advocacy 

* Student lounge 

* Student notice board 

* Recreational activities 

* Social Events 

Academic, Advocacy and Support Services 

Officers 

Sonia Saddiqui & Niral Joshi 

Phone/Fax: 02 9261 3038 

Email: sydney-advocacy@cqu.edu.au 

Website: http://association.cqu.edu.au/sydney/ 

Location: Basement , 



Legal Advice 

Student Association offer students assistance 

with seeking information about legal matters. 

Free legal advice can be obtained from the Legal 

Aid Telephone service on 1300 888 529 or visit 

a Legal Aid Office. 

Legal Aid Head Office Sydney 

Ground Floor 

323 Castlereagh St 


Phone: 02 9219 5000 or 13 3677 

www.legalaid.nsw.gov.au 

Free legal 

advice can 

be obtained 

from the 

Legal Aid 

Office 


06

You must 

have a Tax 

File Number 

when 

starting or 

changing 

jobs 

Tax File Number 

Tax File Numbers can be obtained through the 

Australian Taxation Office (ATO). A Tax File Number 

is a unique number issued by the Tax Office. 

If you do not have a Tax File Number more tax 

may be withheld from your wages then necessary. 

For further information: 

Australian Taxation Office : 

13 28 61 

Monday to Friday 8am-6pm 

www.ato.gov.au 

Or visit: 

ATO 

2 Lang Street 


Training Employment & Career Coaching (TECC) 

TECC assists students and graduates with their 

career development through access to a range of 

employment and career oriented services. Each 

student is given a tailored career support plan 

based on their individual goals and needs. 

Students who ‘register’ with TECC can benefit 

from services including: 

 

 

One-on-one career coaching and planning 

focusing on personal career goals 

Assistance with developing job seeking 

strategies and a personalised action 

plan 

Help with CVs, Application Forms 

and Cover Letters 

 

 

 

 

Involvement in community projects and 

volunteer industry positions 

Professional Association information sessions 

Networking opportunities with CQUniversity 

Sydney Campus affiliated and relevant 

professional organisations 

On Campus “Be Job Ready” workshops, 

Covering relevant issues such as Resume 

Writing, Cover Letter writing, Searching 

for work and Interview skills techniques. 

TECC strives to assist ALL students towards their 

chosen career goals. 

To make a TECC appointment, please visit the 

Learning Skills Unit on Level 1 or phone (02) 

9324 5737. 

TECC 

Level 1, 



Appointments available: 

Monday — Friday 

Or email: 

tecc@syd.cqu.edu.au 

Phone (02) 9324 5792 


07

Transport 

The closest train stations to the campus are 

Wynyard, Martin Place or Town Hall Stations. 

Information about public transport in the local 

Sydney area can be found at : 

www.131500.com.au 

Or 

www.cityofsydney.nsw.gov.au (use the ‘parking 

& transport’ link) 

Or 

www.cityrail.info 

This is also a good site to visit for general information 

about Sydney. 

Alternatively, telephone 131 500 to speak to 

an Operator at Sydney Transport who can assist 

with transport information and local trip 

planning. 


08

EQUITY AND WELFARE 

Counselling Services 

Counselling Services are available by appointment. 

This is a free and confidential service. 

Appointments to a Counsellor can be made 

through Student Services. Please see Student 

Services staff on Level 1, 



Other assistance may be found at: 

Medibank Private (24 hour service) 

Phone: 1800 234 601 

Lifeline (24 hour emergency number) 

Phone: 13 11 14 

www.lifeline.org.au 

BeyondBlue 

www.beyondblue.org 

Phone: 1300 22 4636 

Reachout 

www.reachout.com.au 

New South Wales Domestic Violence Line 

www.lawlink.nsw.gov.au 

Phone: 1300 888 529 

Sexual Assault Crisis Line / NSW Rape Crisis 

Centre 

Phone: 9819 6565 

Phone: 1800 656 463 

www.nswrapecrisis.com.au 

Emergency Services 

On-Campus 

In the event of an emergency during College 

hours contact Security on the Ground floor. 

Off-Campus 

In the event of a life threatening or urgent emergency 

outside College hours, please dial 000. 

This is a free call from any landline, payphone or 

mobile and will connect you to police, fire or ambulance. 

Some mobile phones require the user 

to dial 112, the international standard emergency 

number. Consult your carrier if you are uncertain 

how to access the emergency network. 

Emergency Contacts 

During Office hours 9am– 5pm 

Student Services 02 9324 5000 (Switch Board) 

After office hours 5pm—9am 

Principal Administrator NSW 0407 491 252 

AD Student Services 0419 745 461 

AD Finance and Admin 0438 157 904 

Other phone numbers which may be of assistance 

during an emergency are: 

Electricity Emergencies Energy Australia 

13 13 88 

Water Emergencies Sydney Water 

13 20 90 

Poison Information Line 

13 11 26 

Gas Emergencies AGL 

13 19 09 

First Aid 

On-Campus 

Off-Campus 

If first aid is required while on campus, students 

should contact Security located at the Ground 

floor. A staff member qualified in first aid will be 

called to assist with any first aid requirements. 

Should you require emergency assistance while 

not on campus, please telephone 000. This is an 

emergency number only. 

For ill health contact a doctor or if urgent the 

emergency ward of the nearest hospital. 


09

Harassment 

Every student is entitled to work and study in an 

environment free from discrimination or any form 

of harassment, including sexual harassment. 

Students subjected to any form of harassment by 

any individual or group of individuals are advised 

to report the matter to: 

Campus Services Manager 

Lyndall Benton 

Level 1, 



Hot Phone: 02 9324 5723 

Email l.benton@cqu.edu.au 

or 

any Student Advisor (Student Services) 

Phone: 02 9324 5008 

Email studentservices@syd.cqu.edu.au 

Contact Student Services 

if you are subjected to 

any form of harassment 

Security 

Students are advised not to carry large amounts 

of money with them at any time. Important documents, 

such as passports, should be kept in a 

secure place at all times. 

Security Guards patrol the campus throughout 

each day and evening, including weekends to 

ensure the safety of students. Security monitors 

the campus to ensure the campus resources are 

used by CQU College Sydney Campus students 

only. 

Any security concerns or breaches should be 

reported to the Security Guard on the Ground 

Floor. 

When reporting a security breach, please ensure 

the following information is provided: 

 

 

the level of the building where the security 

is needed 

the name of the person reporting the 

security problem 

There are security cameras on all floors. 

To reduce the incidents of theft please ensure 

personal belongings such as USBs are not left 

unattended. 


10

Diagram Of Complaints & Appeals Procedure at 

CQU College 

Stage 1; Academic Problems/Other Concerns: First, 

try to resolve your concern with the staff member(s)/teacher, 

or other students, directly. 

Problem Resolved—No further 

action taken 

Stage 2: Problem not resolved at Stage 1. Speak initially 

with your Director of Studies, (Attendance, personal or 

other /general issues) who will assist by attempting to 

resolve the situation. 


action taken 

Stage 3: Problem not resolved at Stage 2 Complete the 

Formal Student Complaint Appeals form—Internal Process 

and then give it to your Director of Studies/Student 

Advisor . The Process to hear your appeal will then commence 

within 10 working days. 


action taken 

Stage 4: Internal Complaints & Appeals Committee In response 

to your formal notice, The Internal Complaints & 

Appeals Committee will be convened. The committee will 

include yourself and your representative, your Director of 

Studies/Student Advisor, an independent member and will 

be chaired by the Principal Administrator. Each party may 

be accompanied and assisted by a support person at any 

relevant meetings. A document detailing the outcome will 

be provided. 


action taken 

Stage 5: External Complaints process if the problem is 

not resolved at Stage 4. You can lodge an appeal against 

the decision of the committee. Student Association can 

assist you to contact the CQUniversity College Student 

Ombudsman an independent arbitration service to arrange 

an external appeals committee. 

Email: overseas.students@ombudsman.gov.au 

Phone: 1300 362 072* within Australia 

Phone: +61 2 6276 0111* outside Australia 


action taken 

Stage 6: Problem not resolved Stage 5. You can contact 

the external arbitrator for assistance or advice. 

Student Guide Revised January 2013 11

STUDENT VISA 

Student Visa General Information 

In accordance with student visa regulations, 

international students are required to: 

Ensure a study load which will allow the student 

to complete their program within the 

stated end date of their COE. 

Attend at least 80% of scheduled classes 

from the commencement of the College term 

(Week 1) 

Work no more than 40 hours per fortnight 

during term providing a work permit has been 

granted 

International students, who do not comply 

with these regulations, may have their enrolment 

and student visa cancelled. 

In order to renew a student visa, students will 

be required to pay the term tuition fee and 

OSHC, and then apply for an Electronic Confirmation 

of Enrolment (ECOE) to extend their 

Student Visa. 

Students with poor academic progress and 

attendance records may have difficulty renewing 

their visa. 

Advise DIAC (Department of Immigration and 

Citizenship) of change of program/enrolment, 

and change of provider 

Advise CQUniversity College Sydney Campus 

of any change of address or other details 

within 7 days of the change. Changes can be 

made on your e-rolment, enquire at the Student 

Administration Counter on Level 1 if you 

require any assistance. 

Renew a student visa before the expiry date 

Successfully progress in academic studies. 

Students must pass a minimum of 50% of a 

normal full-time load per semester. 

Maintain OSHC (Overseas Student Health 

Cover) This can be completed at enrolment 

and can be arranged on campus (see OSHC 

in this handbook) 


12

CAMPUS RESOURCES 

Bookshop 

The Bookshop aims to provide students with 

all required texts and stationery needs. The 

bookshop is located on: 

Street Level, 



Operating hours: 

Monday—Friday, 9.30am - 5pm 

Common Room 

Kitchens for student use are located on: 

Levels 4, 5, 7- 11, 



A common room with a microwave is located at 

Student Association in the basement. 

Quiet Room 

A quiet room has been set-aside for the students 

to undertake prayer, meditation, etc. It 

is located on: 

Level 10 for males and Level 7 for females 



Café 

The café is located on: 

Level 3, 



Operating Hours: 

Monday – Friday, 9.00am - 6.00pm. 

. 


13

Computer Labs 

There are more than 450 workstations available 

free of charge to students enrolled at the Sydney 

Campus. Scanner, CD and DVD burning and 

printing facilities are also available. 

All problems with login, email, internet, hardware 

and printing should be reported to IT Helpdesk 

on level 4. 

The use of computer labs, which are open as 

per campus hors, 7 days a week, is limited to 

CQUniversity Sydney students only. You may 

be required to show your student card to gain 

access to the lab. 

500 free pages for printing are allocated to 

each student each semester. Additional printing 

ia available for purchase from the cash 

machine on Level 4 and Level 3 in the library 

next to the photocopier. Printing & photocopying 

costs 5c per page. Australian Copyright 

Laws must be observed when photocopying. 

conversations to a reasonable level. 

Passwords—DO NOT give your password to 

other students or friends to log onto a CQuniversity 

Sydney computer/use a computer 

with your or any other student’s password/student 

access code(s). 

Access to and storage of inappropriate files 

Operating Hours: Monday to Friday 8.30am- 

(warez, unauthorised copies of audio and 

6.30pm (8.30am-5pm during enrolment periods 

video, software cracks, pornographic files 

& term breaks). 

and other illegal file) are not allowed. 

A list of rules and regulations covering the 

Workstations will automatically log off after 

use of IT facilities can be found at 

being inactive for 20mins. You should ensure 

http://itsecurity.cqu.edu.au 

you save your work regularly. To ensure your 

emails and files are secure, please log off 

whenever you leave our machine unattended. 

All official emails are sent to your student 

account. No other accounts will be used for 

the purpose of contacting students. 

Saving your work—up to 100 megabytes of 

space is available to you on the U:Drive. This 

allowance is controlled by the system and 

your U:Drive will be locked once you have 

exceeded your quota. 

No system is foolproof. Please ensure that 

you make personal backups of any important 

information, including assignments. CQUniversity 

cannot be responsible for loss of data 

due to the automatic deletion of old files and 

emails. 

CQUniversity Sydney reserves the right to 

modify the facilities it provides without notice 

Colour Printing is available at the IT Helpdesk 

counter with $1 per page. 

and to monitor usage in order to ensure the 

facilities function in a secure, efficient and 

effective manner. 

Requests for printer paper should be directed 

to the Security Desk on the Ground 

ANY breach of CQUniversity Netwrok Rules and 

Regulations may result in: 

Floof. 

 

Loss of privileges for a set period (and/or) 

Smoking, drinking and eating are not allowed 

in computer labs. 

Cancellation of your access 

 

Be considerate to other students by keeping 

Email 

Each enrolled student at CQUniversity College 

Sydney Campus has access to his or her own 

computer and email account. 

Important College Information is communicated 

to students through the email facility. This information 

will ONLY be sent through your CQU e- 

mail address: 

studentnumber@cqumail.com 

No private e-mail addresses will be used for College 

matters. 

It is the student’s responsibility to become familiar 

with its usage and to check Email messages 

regularly. 

Access your email by visiting the CQUniversity 

College Sydney homepage www.syd.cqu.edu.au 

and clicking on the MyCQU Portal or Student 

Webmail. 


14

Library 

Library Resources: 

The library provides access to resources and expert assistance 

finding information relevant to your studies. We are 

The Library is located on: 

Level 3, 

located on level 3, and offer: 

Books including prescribed and recommended readings, 400 Kent Street 

and supporting materials for courses taught at CQUniversity Sydney NSW 2000 

Sydney. We also offer the opportunity to borrow books from 

UNSW Library each term– ask Library staff after completing Ph: (02) 9324 5746 

your enrolment. 

Email: library@syd.cqu.edu.au 

Online resources including journal articles, e-books, online 

assignment help guides, all available through the library 

website: 

www.library.cqu.edu.au. 

Help including workshops and lecture visits to show you how 

to find information for your assignments. We also offer individual 

or small group appointments with friendly and professional 

Librarians for more complex research assistance. 

Entertainment including fiction books, DVDs, and daily newspapers. 

Study space including PCs, printers, scanner, photocopier 

and wireless access. We also offer group discussion rooms 

which may be booked one or more days in advance. 

Important Copyright Law 

You may only photocopy 1 chapter or 10% of the pages of a 

book for study purposes. You are not allowed to copy a 

whole book. Photocopies of entire books may be confiscated 

by CQUniversity staff. 

For more information, check the CQUniversity Copyright website 

(http://libguides.library.cqu.edu.au/copyright) or ask 

Library staff. 

See what Sydney Library offers – visit us or take a ‘virtual 

tour’: 

http://libguides.library.cqu.edu.au/virtual-tours 

CQU CollegeWireless Network 

CQURoam is CQUniversity College 's Wireless networking technology that allows users to access 

CQU network services with your computer, laptop or mobile device without requiring 

physical network connections. The benefits of wireless access to the CQU network are many 

including: 

Access to CQU network resources from the convenience of places where wired 

network is not possible, such as public areas like the cafeteria, library or the com 

mercial areas; and 

Access to the CQU network with a laptop anywhere where there is coverage and 

have seamless access to the internet or the ability to check email. 

Please be aware that the wireless access is not as fast as a wired connection and may not be 

suitable for large downloading or other network intensive applications. The wireless access points are available to both staff and 

students where you will need to use your domain username and passwords to access the CQU Network, as well as wireless enabled 

laptop or PDA with WPA (Wi-Fi Protected Access) drivers. Please see the Helpdesk for configuration instructions and wireless hot spot 

locations. 


15

Attendance 

To comply with Australian Government 

regulations relating to 

student visas, international students 

are required to attend at 

least 80% of all scheduled classes. 

Students should ensure they 

keep medical certificates to 

cover any absences as these 

are required by the College , and 

may be requested by the Department 

of Immigration and Citizenship 

(DIAC). 

Medical Certificate should be 

taken to the Director of Studies 

(DOS) on Level 7, for processing. 

Attendance records are kept for 

each course and these records 

Mobile Phones 

are monitored each week. 

Mobile phones must be 

switched off during lectures 

and tutorials. 

Students will be asked to 

leave the class if mobile 

phones are not switched off. 

If satisfactory academic performance 

is not met, international 

students will be reported to DIAC 

(Department of Immigration and 

Citizenship) and will face program 

and visa cancellation. 

Student Conduct 

CQUniveristy College Sydney students 

are expected to behave in a 

sensible and appropriate manner 

while on Campus. The use of abusive 

language or threatening behaviour, 

or the misuse of campus property 

will be treated in a serious manner 

and may result in suspension. Refer 

to the CQUniversity Student Charter 

for further information. 

http://policy.cqu.edu.au/Policy/ 

policy_file.dopolicyid=202 

Student ID Card 

As part of enrolment, students 

are issued with a Student Identification 

card. Student ID cards 

provide access to services such 

as computing and library facilities. 

Entry to the campus and to sit 

examinations requires presentation 

of your ID card. Students 

must carry ID cards on campus at 

all times. Students are required 

to produce their Student Identification 

Card upon request by a 

staff member or security. 

Only students with current ID 

cards and students who have 

applied to graduate, will be allowed 

on campus. 

Replacement student cards are 

available from Student Administration 

at a cost of $10.00 payable 

to Finance. See the Student 

Administration Reception Counter 

on level 1. 


16

Cheating/Plagiarism 

For definitions of the terms ‘cheating’ and ‘plagiarism’, please refer to the 

CQUniversity College Handbook at: 

http://glossary.cqu.edu.au/Glossary/index.jsp or refer to the glossary at the 

end of the guide. 

All forms of cheating, plagiarism, copying, collusion or interference with another 

student’s academic work and performance will be treated as a serious offence. 

Any incidents will be reported to the Director of Studies (DOS) on Level 7 who 

will take appropriate action. 

All forms of cheating 

and plagiarism will be 

treated as a serious 

offence 


17

FINANCE 

Fees 

Tuition fees are payable before the commencement 

of each term. Enrolment will not be confirmed 

until all tuition fees for that term have 

been paid. 

Tuition fees can be paid in the following ways: 

Bank cheque/draft – made payable to 

CQUniversity College. 

Credit card – MasterCard, Visa, Bankcard, 

American Express. Credit cards can also be 

used to make online payments through My 

CQU Central using your student login. 

EFTPOS (maximum up to $1,000 unless prior 

arrangements have been made with your 

bank) 

BPay—continuing students only. 

Note: ALL courses listed on a student’s e-rolment 

record at census date will incur financial liability 

for that term. 

All enquiries about tuition fees should be directed 

to the Finance Department, Level 1. 

Refund Policy 

The Refund 

Policy can be 

accessed at 

http://policy.cqu. 

edu.au/Policy/poli 

cy_list.do 

All refunds are subject to the guidelines outlined 

in the CQUniversity Refund Policy. Students are 

strongly advised to consult the Refund Policy 

before: 

 

 

withdrawing from a course 

withdrawing from a program 

In summary, the following guidelines should be 

noted: 

No Refund 

A student, who for any reason withdraws after 

the published Census Date, is not eligible for a 

refund. 

The refund policy is located at 

http://policy.cqu.edu.au/Policy/policy_file.dopo 

licyid=2142 

Total Refund 

Students will receive a total refund if: 

 

 

 

the offer of a place is withdrawn by the 

university 

the course or program is withdrawn by 

the university 

the student’s initial visa is not granted 

(Offshore student only) 


18

FREQUENTLY ASKED QUESTIONS 

Appendix A 

Where can I find… 

Teachers/tutors 400 Kent St—Level 7 and 1 

Student Services 400 Kent St.—Level 1 

Coffee Shop 400 Kent St—Level 3 

Computers for Student use 

400 Kent St—Levels 3 Library, 4 IT,5,7,8,9 

and 10 

Finance 400 Kent Street—Level 1 

IT Helpdesk 400 Kent St—Level 4 

Library 400 Kent St — Level 3 

LSU (Learning Skills Unit) 400 Kent St.—Level 1 

Photocopiers for Student use 

400 Kent St—Level 3 and Level 4 IT 

Sales and Recruitment 

400 Kent St—Street Level 

Student Association 

400 Kent St. Basement Level 

Student Kitchen Facilities 

400 Kent St—Levels 4, 5, 7, 8, 9, 10, 11 and 

Basement 

Student Administration 400 Kent St—Level 1 

TECC (Training, Employment and 

Career Coaching) 

400 Kent St- Level 1 

Book Shop 

400 Kent St—Street Level 


19

IMPORTANT FIRE SAFETY INFORMATION—400 Kent St, Sydney 

Appendix B 

IF YOU HEAR THE FOLLOWING ALARMS: 

ALERT 

ALARM 

Beep beep 

Action: All wardens to respond. Staff to check immediate area for signs of danger and stand 

by. (Outside normal working hours immediate evacuation on sounding of the Alert Alarm) 

EVACUATION 

ALARM 

Immediately 

whoop whoop 

. 

Action: All staff and students evacuate via the 

nearest exit and proceed to the assembly area. 

Assembly 

Area 


20

GLOSSARY 

A complete glossary is available at http://glossary.cqu.edu.au/ 

Appendix C 

ASSESSMENT: The work a student is required to complete to: fulfil educational purposes, provide a basis for a record of achievement or 

certification of competence, or permit grading. It is usual for students to be assessed on their individual achievement but in some courses 

group assessment may occur. Assessment tasks may include assignments, class tests, presentations, learning tasks, exams. 

CENSUS DATE: Census Date is the last day to: withdraw from one or more courses without academic penalty; cancel your program without 

academic or Fee-Help penalty; apply for a leave of absence; change your citizenship status; change your Fee-Help payment option; 

make an upfront Fee-Help payment. 

CHEATING: Dishonest conduct in assessment is cheating and a form of academic misconduct. 

CONFIRMATION OF ENROLMENT (COE): A confirmation of enrolment is sent to new international students upon receipt of tuition fees 

and is required by DIAC (Department of Immigration and Citizenship) prior to issuing Student Visas. 

DIAC: Department of Immigration and Citizenship, formerly DIMA (Department of Immigration and Multicultural Affairs). 

ECOE: Electronic Confirmation of Enrolment form which is required by DIAC (Department of Immigration and Citizenship) to apply for a 

student visa. 

EXCLUSION: A student is excluded when the College terminates the student's enrolment on the grounds of unsatisfactory academic performance 

and academic misconduct. 

LEAVE OF ABSENCE: For a student, a leave of absence is an authorised break from study or deferment of study. A student may notify the 

College of their intention to discontinue their enrolment and may at the same time request leave of absence for a number of terms, indicating 

an intention to return at the end of the term. Leave of absence or deferment of study will only be granted in exceptional circumstances 

for students on a student visa. 

OSHC: Overseas Student Health Cover. Compulsory Health Insurance cover for international students in Australia. 

PLAGIARISM: Plagiarism is the presentation of work, ideas or data of others as one’s own without appropriate acknowledgement. Severe 

penalties apply refer to: http://policy.cqu.edu.au/Policy/policy.jsppolicyid=198 

SUSPENSION: A student may be suspended for a period of time from entering College grounds or using College services and facilities, 

including attending classes, using the library and accessing computers. This usually occurs as a result of student misconduct, which may 

include, but may go beyond, academic misconduct. Suspension need not prevent subsequent action against a student for misconduct. 

CQU College Statute No 4 (Student Discipline) 1999 describes circumstances under which suspension may occur. 

TUITION FEE: A fee chargeable for the undertaking of a course within a program. 


21

DISCLAIMER 

Information provided within this document is considered to be true and correct at the time of publication. Changes in circumstances 

after time of publication may impact on the accuracy of this information. The publishers give no assurance as to the accuracy of any 

information or advice contained and will not be in any way, liable for the accuracy of information and the interpretation of the user.

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