full details plus T&Cs - At One Day Spa

No, sorry, cards aren't personalised so we can't give you a replacement card. We can see
what your spend has been, but we can't guarantee that your card won't be picked up and
used by someone else.
Using the Mobile App instead of a Card
1. How do I download the Mobile App
Search on your app store for At One Day Spa and download for free.
2. Is it iPhone or Android
The App is available on both iPhone and Android.
3. How does the Loyalty Card work on the App
Exactly the same way as the physical loyalty card does. Use the App Loyalty screen in place
of a physical Loyalty Card. When you leave after your treatment you get a stamp on your
app instead of on a card. The same terms and conditions apply.
4. What if I've already got a physical card, can I change to the app
Yes, of course, just hand in your card and we'll transfer the stamps to the app. We'll keep
your card and dispose of it for you.
5. What else do I get from the App
The app is the easy way to access all our information without calling or logging onto the
website. Look through our treatments, book appointments direct into our diary, buy
products, view our latest offers and post your views, opinions and photos. If you permit
push notifications you'll also get news of any last minute offers and late availability deals.
Transferring from our old Spa Points Scheme
1. You already had a "Spa Points" loyalty scheme, what's the difference
Under our old loyalty scheme you got a point for every £15 spent on an individual treatment
or product. This meant that if (for example) you had a £10 treatment and bought a £10
product, you wouldn't receive any stamps even though you'd spent £20. Under the new
scheme you would get a stamp for spending over £15.
Under the old system each treatment had a points redemption value. The new system
redemption values roughly translate to the redemption values of the old system.
2. Why did you change your loyalty scheme
The old scheme was integrated into our Spa booking software which meant that there were
rules built into it that we couldn't change. Client feedback indicated that this was too
confusing and inflexible. Many people were also unaware that they were collecting points
so weren't using them.
Furthermore, client feedback was that the treatment "points redemption value" was
confusing and not transparent for everyone. The new scheme should ensure that everyone