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200 important holiday information weather - passport - vaccinations - visas - times ► www.kuoni.co.uk Important Holiday Information JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER °C °C °C °C °C °C °C °C °C °C °C °C gmt + or - visas visas outbound required required flying for british for irish hours passport passport holders holders recommended vaccinations BOTSWANA MAUN 32 8 8 32 8 5 33 8 3 31 9 1 29 10 0 27 10 0 26 10 0 29 11 0 33 11 0 36 10 1 35 8 3 32 8 7 +2 13 NO NO T/TN/P/M KENYA MOMBASA/MALINDI 33 9 1 34 8 1 34 9 2 33 7 6 31 7 9 29 7 3 29 7 3 29 8 3 30 8 3 31 9 4 32 9 4 33 8 3 +3 9½ YES YES H/T/TN/P/Y/M/TB** KENYA NAIROBI 26 9 2 27 9 2 27 9 4 25 7 10 24 6 7 23 5 2 22 4 1 23 4 1 25 6 1 26 7 2 24 6 6 24 8 4 +3 8½ YES YES H/T/TN/P/Y/M/TB** NAMIBIA WINDHOEK 29 9 3 28 9 3 27 9 3 25 9 2 22 10 0 20 10 0 20 11 0 23 11 0 25 11 0 29 10 0 29 10 1 30 9 2 +1 13½ NO NO Y/M/H/T/TN/p madagascar antananarivo 26 7 12 27 6 9 26 6 9 25 7 2 23 7 1 22 7 - 21 7 - 21 7 - 23 8 1 26 8 2 27 8 6 26 6 11 +3 11¾ YES YES Y/M/H/T/TN/p madagascar nosy be 31 6 9 31 6 13 31 7 12 31 8 12 30 9 7 29 8 6 28 9 7 28 9 4 30 9 3 30 9 5 31 8 7 31 7 9 +3 13 YES YES Y/M/H/T/TN/p RWANDA KIGALI 25 - 4 25 - 6 25 - 6 25 - 7 24 - 6 24 - 1 26 - 0 27 - 1 27 - 2 26 - 4 25 - 4 25 - 4 +2 10 NO NO H/T/TN/P/Y/M SOUTH AFRICA CAPE TOWN 26 11 1 26 10 1 25 9 1 23 8 2 20 7 3 18 6 4 17 6 3 18 7 3 19 7 2 21 9 1 24 10 1 25 11 1 +2 11½ NO NO T/TN/P/M/TB** SOUTH AFRICA DURBAN 28 6 5 28 6 4 28 7 5 26 7 3 25 7 2 23 7 1 23 7 2 23 7 2 23 6 3 24 5 4 25 5 4 27 6 4 +2 12¾ NO NO T/TN/P/M/TB** SOUTH AFRICA JOHANNESBURG 26 8 5 25 7 4 24 8 4 21 8 2 19 9 1 16 9 0 17 9 0 19 9 0 23 9 1 24 9 3 24 8 5 25 9 4 +2 11½ NO NO T/TN/P/M/TB** TANZANIA ARUSHA 33 9 3 33 9 3 32 8 5 29 7 9 27 5 3 26 5 1 26 4 0 27 5 0 29 7 0 31 8 1 32 8 5 32 8 4 +3 9½ YES YES H/T/TN/P/M/ME/TB**/Y TANZANIA ZANZIBAR 32 8 4 33 8 2 32 7 6 31 6 16 29 7 10 29 7 3 28 7 2 29 8 2 30 9 2 30 8 4 31 7 9 31 8 8 +3 9¾ YES YES H/T/TN/P/M/ME/TB**/Y ZAMBIA LIVINGSTONE 30 7 7 30 6 6 30 8 3 30 9 1 28 10 0 26 10 0 26 10 0 28 10 0 33 10 0 34 9 1 33 7 3 30 7 7 +2 13½ YES† YES† T/TN/P/M/Y UNITED KINGDOM LONDON 7 2 3 7 2 2 10 4 2 13 5 2 16 7 2 20 7 2 22 7 2 21 6 2 19 5 3 15 4 3 10 2 3 8 2 3 GMT Oct to Mar or +1 Mar to Oct Details given for comparison weather °C = Average daily maximum Centigrade temperatures = Average daily sunshine hours (this does not reflect hours of daylight) = Average monthly rainfall (if higher than 0.5”) ‡ = Data not available visas † = Visa issued by Kuoni †† = Visa not required except for stays of over 30 days if arriving by air and valid only for 15 days if arriving over land vaccinations H = Hepatitis A T = Typhoid TN = Tetanus M = Malaria; (M) = required for some parts of the country P = Polio Y = Yellow Fever ME = Meningitis TB** = Tuberculosis for children only * Compulsory
important holiday information ► booking conditions 201 The following terms and conditions (‘booking conditions’) form the basis of your contract with Kuoni Travel Limited. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them. Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to ‘holiday’, ‘booking’, ‘contract’, ‘package’, ‘tour’ or ‘arrangements’ mean such holiday arrangements unless otherwise stated. In these booking conditions, ‘you’ and ‘your’ means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and ‘lead name’ means the person who makes the booking. ‘We’, ‘us’ and ‘our’ means Kuoni Travel Limited. before you book 1.1 choosing your holiday The holidays contained within this brochure are for departures between 01 January 2013 and 31 March 2014. We hope that your Kuoni holiday will live up to your expectations so it is very important that you choose the right holiday for you. Space in our brochures to give detailed information is limited but there is more information online at www.kuoni.co.uk and our staff are always happy to advise and give you their professional opinion. 1.2 confirming your holiday When you decide to confirm your holiday with us, please ensure that you cancel any other flights which may have been held for the same dates/ airlines, by other Tour Operators/Travel Agents. Failure to do so, may result in the airline subsequently cancelling the flights we have booked, and additional costs being incurred to re-book. 1.3 hotel gradings Choosing the right hotel can be a dilemma, especially when travelling to long haul destinations and whilst most hotels have official star ratings locally, in some cases official ratings cannot always be relied on. Subsequently we have categorised all hotels throughout the brochure as three, four or five star to give a general guide. However, standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions. A comparison of the extra night cost shown in the price box against each hotel will also give some idea of how hotels in the same resort/country are likely to compare in terms of general standards. 1.4 single rooms It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you the widest choice of single saver offers available on the UK longhaul market today. Please check in the Kuoni Plus box on each page for these very special offers. However note that the standard and location of single rooms is not always as good as that of twin/double rooms even when you pay the single supplement. On safari, excursions and touring holidays single rooms cannot always be guaranteed. Supplements paid will be refunded if a single room previously confirmed is not available. i) Why are single travellers asked to pay more for their room If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms, as doubles or family rooms and they do not reduce the rates if it is occupied by a single person. The costs to the hotel of providing the room – heating, lighting, cleaning etc are the same regardless of how many people occupy that room. This also applies to self-catering units where, for example, three people may choose to occupy accommodation priced for four. ii) Why are single rooms sometimes smaller than doubles or family rooms Hotel design may mean that single rooms are smaller and sometimes less well appointed. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel. 1.5 twin or double rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. 1.6 triple/quad rooms A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp-bed style) placed in a double/twin room. As conditions may be cramped you may wish to consider booking two rooms. 1.7 travelling with children If you are travelling with young children, it is important to note that child seats are not provided for transfers and the legislation varies from country to country. If you specifically require a car seat, we advise you to either take your own with you, or call our Sales team, and we will do our utmost to try and arrange this for you - there may well be an additional charge for this. 1.8 free child accommodation stays Where we offer ‘free child accommodation stays’ at many of our hotels, these are generally based on sharing existing beds in the room. If you require a separate bed, you must advise us at the time of booking, as there may well be a charge added to your booking, or this charge may be payable locally. Any meal plan charges will still apply. 1.9 minimum stays Minimum stays are required at certain hotels for certain periods. Where applicable these will be advised at time of booking. 1.10 booking a room for early arrival or late departure Generally hotel rooms will be available between approximately noon and 3pm, and are to be vacated between 10am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10am for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost no greater than the extra night price quoted on the brochure page. 1.11 kuoni plus/room upgrade/honeymoon/ anniversary offers When the offer of a room upgrade is mentioned in Kuoni Plus, it is not necessarily an upgrade to the next category featured in our brochure, but usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange the provision of a double bed for honeymoon couples but it is not always possible to guarantee this and the provision of a double bed does not constitute a term of your contract with us. Anniversary offers only apply if you’re celebrating your Silver (25th) or Golden (50th) wedding anniversary while on holiday. Remember to advise us if it your honeymoon or Silver/Golden anniversary and to take a copy of your marriage certificate with you on holiday. In order to qualify for a Kuoni Plus offer, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated. For hotel sale discounts and free night offers, where there is a minimum stay requirement, the nights spent at the hotel must be consecutive. The Kuoni Plus offers shown are correct at the time of printing this brochure, but they may change at short notice, and not all offers can be combined. These offers are frequently updated so for the most up to date and available offers, please contact your travel agent and/or our sales team, or check on-line to check which offers apply to your holiday. 1.12 tours - general health requirements Most of our tours are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you on the tour’. 1.13 free extras At certain hotels we offer a free lunch, dinner, or hotel bar credit and at other hotels we may offer up to a 20% discount on food and/or beverage extras usually payable at the end of your stay. This offer is not available if you pay by credit card, nor is a cash alternative available. 1.14 free night offers Where we specify free night offers this will not necessarily mean free nights are multiplied if you book a longer duration, therefore, please ensure you ask at the time of booking to clarify the number of free nights you will receive. 1.15 all inclusive and hotels for couples Some hotels specified ‘for couples’ cater for mixed sex couples only and in some countries, such as Sri Lanka and Dubai same sex couples are illegal. We recommend that if you are a ‘same sex’ couple, you thoroughly research your chosen hotel/destination before you book, to ensure it is suitable. Hotels often place restrictions on restaurants and meal arrangements. All Inclusive does not necessarily mean that unlimited food and beverages are available 24-hours a day. Individual hotels operate different policies and full details will be provided locally. 1.16 passports/visas/health You will need a full 10 year passport to travel to the destinations we feature in this brochure. Some destinations also require visas. You should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure. Please read page 205 for more details prior to booking your holiday. Many countries including USA now require children to hold their own passports and additional countries are adopting this policy on an ongoing basis. We therefore recommend that all children travel on full passports. 1.17 experiences Experiences which form part of your package: We are pleased to be able to offer various ‘experiences’ and activities, such as diving, which you can prebook in the UK and pay us as part of your holiday arrangements. Some of these experiences and activities may require you to be in good physical and mental health and, by booking with us, you confirm that you and your party are in good health with no medical history that would make it dangerous for you to participate. You must observe safety instructions at all times. We will only accept responsibility for these experiences and activities in accordance with these booking conditions. The experiences and activities are subject to minimum numbers, and may be cancelled at short notice. In such circumstance, you will receive a full refund of monies paid for the excursion or activity in question. Experiences which do not form part of your package: We are also able to offer assistance and reserve certain experiences and activities for you, for which you pay locally. In these circumstances, we only act as a booking agent for the operator or the excursion or activity concerned. Your contract will therefore be with the local operator which provides it and it does not from part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Kuoni accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider. 1.18 children on holiday Offers are subject to availability of triple or quad rooms. Infants under the age of 2 years on the date of return flight pay from £45 for European flights, £199 for longhaul flights and £249 for Australia/New Zealand flights when travelling in economy. Please note meals are not provided for infants. Infant charges are based on an infant sitting on an adults lap and additional charges will apply for infants requiring their own seat. Any charge for a baby cot in the room and food are paid by the guest direct to the hotel and there is no entitlement to a separate seat on the aircraft if the flight is full. International airline regulations allow only one infant per adult. We do not allow holidays for children under 10 on escorted tours, coach tours or on safari (unless in private minibus). Some destinations, owing to their lack of special child or medical facilities are also not suitable for very young children but we would be happy to advise which hotels or resorts we think suit your requirements best. See the relevant price box where any specific minimum age restrictions are given. 1.19 public holidays Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. The dates known to us at the time of going to press, are: Ramadan: 09 July 2013 (approx. for one month) Chinese New Year: 10 February 2013 Hindu Holi Dye throwing feast (India & Nepal): 27 March 2013 Sinhala & Tamil New Year (Sri Lanka): 13 April 2013 Diwali (India): 03 November 2013 King’s birthday (Thailand): 05 December The appropriate Tourist Offices are happy to supply more detailed information or you may wish to refer to the internet. 1.20 local festivals Various events are organised in most towns throughout the season, and we therefore suggest that you thoroughly research your chosen area before booking. 1.21 other hotel guests Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept any responsibility for any inconvenience caused by such groups or their activities. 1.22 holiday seasons Most of the destinations we feature in this brochure are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities. 1.23 meals Meals if included are based on table d’hôte menus, or a meal voucher system unless specified otherwise in the text. Holidays which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. All Inclusive packages generally finish at check-out time on your day of departure between 10am and noon. After this time, payment for any additional meals must be made direct to the hotel. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally. Where breakfast is included this will more commonly be continental breakfast, although full breakfasts are provided at certain hotels. Please ask at the time of booking if this is important to you. Supplements shown in our brochures for optional meal plans offer you the opportunity of being able to budget for extra costs before you go. In some cases you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your holiday. Pre booked meals may be subject to dining in the main restaurant only and on occasion it may be necessary to be seated with other hotel guests. If you have paid a half board supplement it may be possible in some hotels to ask for a credit from the table d’hôte dinner to be used against a meal in an à la carte restaurant. However the value of the voucher will generally be considerably less than the half board supplement included in your holiday price. 1.24 upgrading your flight A longhaul flight is generally not a joyride when flying in economy class on scheduled or charter flights. Flights are often full, your choice of seats may not be available, and it may not be possible to obtain seats together. In many cases a choice of upgrade options may be available, to give you a more comfortable journey at a reasonable supplement.
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