ZXP Series 7 User's Manual (en) - Hant

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7: Troubleshooting Introduction CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 7026 FLIPPER CARD JAM Card is jammed in the Flipper. Clear the card path. 7028 OPTIONS COVER OPEN This warning will be displayed if the cover protecting the Options Module is opened. 7029 FLIPPER ROTATION ERROR The Flipper has failed. 7032 OPTIONS CARD JAM Card is jammed in the Options Module, Single Card Feed Slot. 7033 FLIPPER BOARD The Flipper has failed. ERROR 7034 REJECT BIN FULL The Reject Bin is full. REMOVE CARDS This warning will be cleared when the options cover is closed. Contact Zebra Technical Support. Clear the card path. Contact Zebra Technical Support. Remove the cards from the bin, and reset the reject bin card count to 0 via the OCP (Main Menu > Advanced Settings > Clear Reject Bin). 7035 OPTIONS CARD JAM Card is jammed in the Options Clear the card path. Module, Magnetic Encoder. 7036 - 7039 PRINT CARD JAM Card is jammed in Printer Module. Clear the card path. 9001 MAG READ ERROR • Encoding error. • Defective magnetic stripe. 9002 MAG WRITE ERROR • Encoding error. • Defective magnetic stripe. a. Ensure that you are using the correct card type. b. Check that the cards are loaded with the magnetic stripe in the correct orientation. c. Ensure that the cards are set-up correctly in the printer driver (coercivity setting). d. Ensure that the data conforms to ISO Specifications. e. Retry reading. a. Ensure that you are using the correct card type. b. Check that the cards are loaded with the magnetic stripe in the correct orientation. c. Ensure that the cards are set-up correctly in the printer driver (coercivity setting). d. Ensure that the data conforms to ISO Specifications. e. Retry writing. 9004 NO MAG STRIPE Magnetic stripe not detected. a. Ensure that you are using the correct card type. b. Check that the cards are loaded with the magnetic stripe in the correct orientation. 15001 MISSING MAB An error occurred when reading the RFID Tag by the MAB (Media Authentication Board). 15002 MAB FIRMWARE MISSING MAB (Media Authentication Board) Firmware is missing. a. Check print ribbon orientation. b. Verify part number of the print ribbon. c. Power cycle the printer, and retry. Install the firmware. 134 Zebra ZXP Series 7 Card Printer User’s Manual P1036101-001
7: Troubleshooting Introduction CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION 17002 LAMINATOR FAILED INITIALIZATION 17003 LAMINATOR UNKNOWN ERROR Laminator was detected by the printer, but was unable to communicate to it. An unknown error has occurred – this is an indication of a FW problem and should not occur. Contact Zebra Technical Support. a. Press RETRY on the OCP. b. Contact Zebra Technical Support. 17004 MISSING LAMINATOR MAB 17005 TOP LAMINATE FEED FAIL 17006 BOTTOM LAMINATE FEED FAIL 17007 TOP LAMINATE REGISTRATION ERROR 17008 LAMINATOR CARD FEED FAIL 17009 LAMINATOR EARLY CARD JAM 17010 LAMINATOR MIDDLE CARD JAM 17011 LAMINATOR LATE CARD JAM 17012 LAMINATOR POLL TIMEOUT An error occurred when trying to communicate to the Laminator MAB (Media Authentication Board). • Top laminate cartridge is not installed properly. • Cartridge is not removed when that side of the card is not being laminated. • A mis-cut piece of laminate (rare) is obscuring the media sensor. • Bottom laminate cartridge is not installed properly. • Cartridge is not removed when that side of the card is not being laminated. • Improperly prepared registered laminate. • Media misfeed. • Patch length improperly set. • Unexpected end of laminate roll detected. Printer has not fed the card far enough into laminator mechanism for infeed rollers to grab it. Card did not make it to the staging rollers. Card and laminate have jammed inside heater assembly, often due to mis-positioned laminate patch sticking to heated rollers. Card did not unblock the exit sensor in the specified time. The laminator expects the printer to periodically send commands to it within a specified time period. If it fails to do so, it assumes that something is wrong with the communication link or that the printer is down. This error may occur if the printer-to-laminator communications is having intermittent problems. a. Power cycle the printer, and retry. b. Contact Zebra Technical Support. • Remove, reposition, and re-install the top laminate cartridge. • Remove the top laminate cartridge. • Remove the mis-cut piece of laminate. • Remove, reposition, and re-install the bottom laminate cartridge. • Remove the bottom laminate cartridge. Remove and recut laminate in the center of the index notch, re-install, and retry. Open the Laminator and printer doors to check for jammed/stuck cards. Remove the card and/or laminate that is stuck in the laminator staging/ cutting area. Remove the oven, and inspect for stuck cards. a. Check for card jam in the exit area. b. Assure that the sliding exit door is not partially blocking the exit path. Power cycle the printer, and retry. P1036101-001 Zebra ZXP Series 7 Card Printer User’s Manual 135
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ZEBRA ZXP SERIES 7 User’s Manual
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Contents 1 • Introduction . . . .
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1 Introduction Description This Man
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1: Introduction Icons Icons Through
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2 Installation and Setup General In
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2: Installation and Setup Unpacking
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2: Installation and Setup Unpacking
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2: Installation and Setup Loading C
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Installing the Dual Cleaning Cartri
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Installing the Manual Feed Cleaning
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2: Installation and Setup Loading a
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2: Installation and Setup Loading a
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2: Installation and Setup Loading t
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2: Installation and Setup Connectin
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2: Installation and Setup Connectin
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2: Installation and Setup Installin
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3 Operation Introduction Printing w
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3: Operation Manual Card Feed Manua
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3: Operation Operator Control Panel
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4 Printer Settings and Adjustments
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4: Printer Settings and Adjustments
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Page 87 and 88: 4: Printer Settings and Adjustments
Page 97 and 98: 5 ZXP Series Toolbox Introduction I
Page 99 and 100: 5: ZXP Series Toolbox Information I
Page 101 and 102: 5: ZXP Series Toolbox Information M
Page 103 and 104: 5: ZXP Series Toolbox Configuration
Page 111 and 112: 5: ZXP Series Toolbox Cleaning Clea
Page 113 and 114: 5: ZXP Series Toolbox Technology Te
Page 115 and 116: 5: ZXP Series Toolbox Technology Sm
Page 117 and 118: 5: ZXP Series Toolbox Advanced Secu
Page 119 and 120: 5: ZXP Series Toolbox Advanced Secu
Page 121 and 122: 6 Cleaning Caution • PROTECT YOUR
Page 123 and 124: 6: Cleaning Cleaning the Printer Cl
Page 125 and 126: 6: Cleaning Cleaning the Printer Po
Page 127 and 128: 6: Cleaning Cleaning the Laminator
Page 133 and 134: 6: Cleaning Dual Cleaning Cartridge
Page 135 and 136: 7 Troubleshooting Introduction The
Page 137: 7: Troubleshooting Introduction COD
Page 141 and 142: 7: Troubleshooting Introduction COD
Page 143 and 144: 7: Troubleshooting Ethernet Etherne
Page 145 and 146: 8 Technical Specifications Standard
Page 147 and 148: 8: Technical Specifications Specifi
Page 149 and 150: 8: Technical Specifications Specifi
Page 151 and 152: 8: Technical Specifications Agency
Page 153 and 154: 8: Technical Specifications Declara
Page 155 and 156: APPENDIX A Printer Configurations I
Page 157 and 158: Appendix B Connecting to a Network
Page 159 and 160: B: Connecting to a Network Setting
Page 161 and 162: B: Connecting to a Network Step 13.
Page 163 and 164: B: Connecting to a Network Printer
Page 165 and 166: Appendix C Accessing a Network Prin
Page 167 and 168: C: Accessing a Network Printer via
Page 169 and 170: Appendix D Magnetic Card Encoder In
Page 171 and 172: D: Magnetic Card Encoder Printing O
Page 173 and 174: D: Magnetic Card Encoder Functional
Page 175 and 176: D: Magnetic Card Encoder AAMVA The
Page 177 and 178: APPENDIX E Smart Card Options Intro
Page 179 and 180: E: Smart Card Options External Cont
Page 181 and 182: APPENDIX F Worldwide Support For Te
Page 183 and 184: F: Worldwide Support Asia Pacific -
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ZXP Series 7 User's Manual (en) - Hant

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