ZXP Series 7 User's Manual (en) - Hant

7: Troubleshooting
Introduction
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION
6010 FLASH ERASE VERIFY
ERROR
6011 FLASH PROGRAM
ERROR
6012 FLASH PROGRAM
VERIFY ERROR
There is a problem when accessing
flash memory.
There is a problem when accessing
flash memory.
There is a problem when accessing
flash memory.
6013 INVALID FW S-RECORD There is a problem when accessing
flash memory.
6015 -
6025
GENERAL MEMORY
ERROR
There is a problem when accessing
general memory.
7001 CARD FEED ERROR Card is jammed in Feeder Cartridge,
7003 PRINTHEAD CABLE
ERROR
- or -
The printer is out of cards.
Printhead cable loose or
disconnected.
7004 CARD EJECT ERROR Card from previous job is stuck in the
exit area.
7008 PRINT COVER OPEN This warning will be displayed if the
cover protecting the Printer Module
is opened.
7010 PRINTHEAD MOTION
ERROR
7013 MOTOR VOLTAGE
ERROR
7014 SCRIPT PROCESSING
ERROR
Printhead did not move to proper
position during initialization.
Incorrect voltage detected at one or
several motors in the unit.
Internal logic error.
7015 MAG MOTION ERROR This is a magnetic encoding retrace
error.
7018 SMARTCARD ERROR • Encoding error.
• Faulty card.
Power cycle the printer, and retry.
Power cycle the printer, and retry.
Power cycle the printer, and retry.
Power cycle the printer, and retry.
Power cycle the printer, and retry.
a. Clear card jam in Feeder
Cartridge, and re-seat Feeder
Cartridge.
b. Ensure that cards are not stuck
together and that they are the
correct thickness (10 to 50 mil).
a. Load cards in the Feeder
Cartridge.
b. Re-seat the Feeder Cartridge.
Check printhead cable connection,
reconnect if loose or disconnected.
Remove the card from the exit area.
This warning will be cleared when
the printer cover is closed.
Power cycle the printer, and retry.
Power cycle the printer, and retry.
Power cycle the printer, and retry.
Power cycle the printer, and retry.
a. Ensure that you are using the
correct card type.
b. Check that the cards are loaded in
the correct orientation.
c. Ensure that the data conforms to
ISO Specifications.
d. Retry writing and reading.
7019 SCRIPT CONTENT Internal logic error.
Power cycle the printer, and retry.
ERROR
7020 SCRIPT SEND ERROR Internal logic error. Power cycle the printer, and retry.
7023 SMART CARD CAM
ERROR
Mechanical positioning issue.
7024 OPTIONS CARD JAM Card is jammed in the Options
Module, Feeder Cartridge.
Power cycle the printer, and retry.
Clear the card path.
P1036101-001 Zebra ZXP Series 7 Card Printer User’s Manual 133