Troubleshooting and Architecture Overview for Data Security and ...

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Collect all logs Under tasks <strong>and</strong> run DSS statistics Collect the latest zip file from %dss_home%\Stats It contains all the latest logs from mng server. 32
Protector Logs /opt/websense/neti/log – Health_check.log – Health check script log – Net.log\netd.log – network messages logs – Pama\pamad.log – the main Protector process logs – Pamad_PEInterface.log – Pama’s policy engine interface log • Enabling debug logging - edit /opt/websense/neti/conf/pamad_PEInterface.log.conf – pawd.log – “classic” Protector watchdog log – Plat\platd.log – communication log with management daemons (deploy settings) – Registration.log – protector registration log – Spicer-chat\spicer-xact.log – ICAP logs – Icap_PEInterface.log – ICAP PE interface log • Enabling debug logging - edit /opt/websense/neti/conf/icap_PEInterface.log.conf – Syslog_client.log – syslog related messages log
Page 1 and 2: Troubleshooting and Architecture Ov
Page 3 and 4: V-series Architecture © 2009 Webse
Page 5 and 6: V-series Appliance Architecture Und
Page 7 and 8: Understanding logs © 2009 Websense
Page 9 and 10: V-series Appliance How to view exte
Page 11 and 12: V-Series Appliance Extended.log exa
Page 13 and 14: V-Series Appliance Error.log exampl
Page 15 and 16: V-Series Appliance Common Troublesh
Page 17 and 18: V-Series Appliance Database downloa
Page 19 and 20: V-Series Appliance Unable to access
Page 21 and 22: V-Series Appliance Enable remote ac
Page 23 and 24: Data Security Suite General introdu
Page 25 and 26: Architecture and Components © 2009
Page 27 and 28: Main Components Management (based o
Page 29 and 30: Tomcat Logs Each web application ha
Page 31: PolicyEngine Logs Under %dss_home%\
Page 35 and 36: Trouble shoot End-point DSER log Lo
Page 37 and 38: Creating Support Ticket Call suppor
Page 39 and 40: Targeted response time 39
Page 41 and 42: Customer Training Options To find W

Troubleshooting and Architecture Overview for Data Security and ...

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