Troubleshooting and Architecture Overview for Data Security and ...

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Logs - Data Security Manager The DSS Manager log files are in %dss_home%\Tomcat\logs\mng – mng-all.log – this is the most important file containing all of the log records (from all of the components) – The rest of the logs are component specific and are included in mng-all.log. Changing the Logging Level – Edit %dss_home%\Tomcat\lib\log4j-mng.properties – Change the following from WARN to DEBUG: • log4j.logger.com.pa=WARN, PA • log4j.logger.com.websense=WARN, PA
PolicyEngine Logs Under %dss_home%\Logs %dss_home%\conf\PolicyEngine.log.config PolicyEngine.log.config topics – TransactionMonitor – Basic transaction parameters, transaction analysis time. Save extracted text under temp folder – SaveIntermediateFiles – save xml for management under IncidentTemp 31
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Page 3 and 4: V-series Architecture © 2009 Webse
Page 5 and 6: V-series Appliance Architecture Und
Page 7 and 8: Understanding logs © 2009 Websense
Page 9 and 10: V-series Appliance How to view exte
Page 11 and 12: V-Series Appliance Extended.log exa
Page 13 and 14: V-Series Appliance Error.log exampl
Page 15 and 16: V-Series Appliance Common Troublesh
Page 17 and 18: V-Series Appliance Database downloa
Page 19 and 20: V-Series Appliance Unable to access
Page 21 and 22: V-Series Appliance Enable remote ac
Page 23 and 24: Data Security Suite General introdu
Page 25 and 26: Architecture and Components © 2009
Page 27 and 28: Main Components Management (based o
Page 29: Tomcat Logs Each web application ha
Page 33 and 34: Protector Logs /opt/websense/neti/l
Page 35 and 36: Trouble shoot End-point DSER log Lo
Page 37 and 38: Creating Support Ticket Call suppor
Page 39 and 40: Targeted response time 39
Page 41 and 42: Customer Training Options To find W

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