Troubleshooting and Architecture Overview for Data Security and ...

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V-Series Appliance Patching V-series How do I get all patches for the Websense V-Series appliance Resolution Websense periodically provides patches to address important V-Series product issues. Applying a patch 1) First, download the new patch from the Web address provided in your Websense Product Alert message from Technical Support. A user name and password are required. These credentials are included in the Product Alert message. Use the Administration > Patch Management screen on the V-Series Console to upload and install software patches and review patch history. 2) After a patch is on your network, during a low usage period on your network, use the Administration > Patch Management screen to upload and install the patch on the appliance. 20
V-Series Appliance Enable remote access for technical support How do I enable Remote Access to my Websense V10000 appliance Resolution Enable remote access to the V10000 appliance only at the request of Websense Technical Support. Log on to the V10000 Console. Navigate to the page Administration > Support Tools. Check Enable Remote Access, and then click Save. A passcode is generated and displayed on screen. Write down the passcode and provide it to your Websense Technical Support technician. This enables SSH, so that the technician can log on to your appliance. Each time you allow remote access to the V10000 and a Websense technician logs on, a record is added to the Remote access login history at the bottom of the Support Tools screen. When the Websense technician is done, be sure to click Disable remote access and click Save to disable the access. 21
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Page 3 and 4: V-series Architecture © 2009 Webse
Page 5 and 6: V-series Appliance Architecture Und
Page 7 and 8: Understanding logs © 2009 Websense
Page 9 and 10: V-series Appliance How to view exte
Page 11 and 12: V-Series Appliance Extended.log exa
Page 13 and 14: V-Series Appliance Error.log exampl
Page 15 and 16: V-Series Appliance Common Troublesh
Page 17 and 18: V-Series Appliance Database downloa
Page 19: V-Series Appliance Unable to access
Page 23 and 24: Data Security Suite General introdu
Page 25 and 26: Architecture and Components © 2009
Page 27 and 28: Main Components Management (based o
Page 29 and 30: Tomcat Logs Each web application ha
Page 31 and 32: PolicyEngine Logs Under %dss_home%\
Page 33 and 34: Protector Logs /opt/websense/neti/l
Page 35 and 36: Trouble shoot End-point DSER log Lo
Page 37 and 38: Creating Support Ticket Call suppor
Page 39 and 40: Targeted response time 39
Page 41 and 42: Customer Training Options To find W

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