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Troubleshooting and Architecture Overview for Data Security and ...

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V-series Appliance<br />

<strong>Architecture</strong> overview<br />

– Base plat<strong>for</strong>m in<strong>for</strong>mation with illustrations<br />

– Which log files are created, <strong>and</strong> where they are stored<br />

Underst<strong>and</strong>ing Content Gateway (proxy) extended.log<br />

– What is extended.log<br />

– Turning on extended.log<br />

– Viewing extended.log –what do the fields mean<br />

– Examples: HTTP request; NTLM messages;<br />

Underst<strong>and</strong>ing error.log<br />

Common <strong>Troubleshooting</strong> Scenarios<br />

– Top 5 issues<br />

Subscription issues<br />

<strong>Data</strong>base download failures<br />

Unable to access a Web site

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