Troubleshooting and Architecture Overview for Data Security and ...

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V-Series Appliance Database download failures (continued) 3. Restart the download service with command ./init_download in WCG/bin directory. 4. downloadservice.log will be created in WCG/Logs directory. Sample error in downloadservice.log: [08-31-20010 15:31:10.89577] DIAG: Error connecting to proxy server [08-31-20010 15:31:10.89613] DIAG: Error connecting to Websense DDS Not able to connect to download.websense.com through defined proxy, possible connectivity issue. 18
V-Series Appliance Unable to access a Web site through V-series 1. Verify if the URL can be accessed from other segments of the network. 2. Verify the URL can be reached form the V-series with a wget command from WCG domain. 3. Go through the extended.log to see if the cause can be determined from the HTTP response code. A typical HTTP 500 would indicate a Origin Server side issue. 4. Issue with HTTPs site that requires a client side certificate, site to be added into the HTTPs incident and tunneled. 5. Verify the URL is not blocked by Real-time scanning through testlogserver utility. 19
Page 1 and 2: Troubleshooting and Architecture Ov
Page 3 and 4: V-series Architecture © 2009 Webse
Page 5 and 6: V-series Appliance Architecture Und
Page 7 and 8: Understanding logs © 2009 Websense
Page 9 and 10: V-series Appliance How to view exte
Page 11 and 12: V-Series Appliance Extended.log exa
Page 13 and 14: V-Series Appliance Error.log exampl
Page 15 and 16: V-Series Appliance Common Troublesh
Page 17: V-Series Appliance Database downloa
Page 21 and 22: V-Series Appliance Enable remote ac
Page 23 and 24: Data Security Suite General introdu
Page 25 and 26: Architecture and Components © 2009
Page 27 and 28: Main Components Management (based o
Page 29 and 30: Tomcat Logs Each web application ha
Page 31 and 32: PolicyEngine Logs Under %dss_home%\
Page 33 and 34: Protector Logs /opt/websense/neti/l
Page 35 and 36: Trouble shoot End-point DSER log Lo
Page 37 and 38: Creating Support Ticket Call suppor
Page 39 and 40: Targeted response time 39
Page 41 and 42: Customer Training Options To find W

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